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Great customer service and communication; fair price;... - EDUARDO.RONQUILLO
Great customer service and communication; fair price; Gabby is awesome, very supportive and explaining every detail and what was needed to be done, certainly a great customer service
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Service 5 stars - Friendly and professional.Sales people... - James Sens
Service 5 stars - Friendly and professional.
Sales people - 3 stars. Everyone I spoke with was wonderful and very friendly. However I did hear one guy talking about the ways he manipulates people into buying cars and getting the most out of them after finding out what they make. I didnt catch his name but he kept talking about how he had been married over 30 years. I'm not surprised by this but probably don't speak that way when you have a customer there.
They main reason for the 1 star review is the Lady at extension 660, I think her name might be Celeste. She was well aware I was there, the phone rang and she says "I'm not answering that!" And proceeds to talk about personal things with her coworker before dropping a couple F-bombs. Then what I gather is a newer sales person went into her office to get help and she was so rude to him I couldnt believe it and actually pulled him aside because I couldnt believe he kept his cool and I wanted him to know that I thought it was ridiculous. Then a short time later I hear "I came in for two xxxxing calls!, their giving all my leads to Brooke, they cut my leads by xxxxen 70%! This place is a xxxxing xxxx show!" I have never heard such profanity around customers in a sales environment in my entire life and I will NEVER buy my 4c or any other vehicle from a place that employs people like this that are so greedy, disrespectful, and unprofessional. It's a shame because everyone else there was wonderful. Just the sales guy who had been married 30 years talking about manipulating people into making one of the largest purchases in their life and this office person who swears like a sailor and has no regard for anyone else. After what I experienced today I wouldn't buy from them unless they correct these problems. I'd definitely recommend them for service though. I hope this helps some of you decide where to buy your vehicle from in the future.
Alfa Romeo and FIAT of Minneapolis