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For the second time with Minneapolis Audi, I had... - CShock
For the second time with Minneapolis Audi, I had experienced horrible customer service. I will never buy from there again. I completed all the necessary paperwork and credit app before going in to save time and waited in waiting are for 1.5 hours while they got the financing approved. No one checked on us, never gave back personal documents. Then took another 45 min to complete purchase. Then trade in loan wasn't paid off in time and I had to pay additional interest. No one ever called/emailed/texted after purchase. I would expect better than average service from and Audi dealer. Then they mailed out license plates in a paper envelope and arrived all bent up. I filled out a customer service feedback form 3 week ago and asked for follow-up, and still crickets. Seems like they only care about your money and once they have that, onto the next person.
Emily Dzurak did a fantastic job helping us purchase our... - Beth & Michael
Emily Dzurak did a fantastic job helping us purchase our 2014 Audi Q5. We were in late on a Saturday and she was ready for us with the vehicle pulled up front & ready to go. While we were ready to move forward, there were some questions about the vehicle's CarFax & Service/Maintenance history. She was able to follow up with the information we asked for on Monday afternoon, We came in Monday evening and after some quick negotiation, wrapped it up. She was extremely responsive and a pleasure to work with. Matt Snaza in Finance lined up some very attractive terms and Joe Cobb, Pre-Owned Sales Manager helped button up some details. Great job everyone!