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I just had a very frightening and disturbing experience... - Catherine
I just had a very frightening and disturbing experience with Motorwerks BMW. I was working with Ed, who said he could get me into a 3 series promptly. I'd asked him what I was looking for while on vacation, came back 3 days later, he said there was no inventory, zero cars. So I proceeded to buy a 3 series from Minnetonka BMW, and had a wonderful experience. In closing out my open texts a few days later, I let Ed know I had found a car. He was immediately defensive, saying I had called to "rub it in his face", when I had thought I was being polite, and letting him know he could take me off his prospect list. He said that 'I was a LOSER that the other dealership could "have me". His tone and unprofessionalism surprised me. He then continued to call me and text me in a stalking type of way. I have had to block him on my phone. I don't know where his immaturity and rage come from, but I am certain this is not the type of salesperson BMW USA would want representing their brand.
If I could rate my experience at a negative 20, I would.... - Bshambour96
If I could rate my experience at a negative 20, I would. in 2018 BMW got a class action lawsuit filed against them for all N63 engines. I was told that my car never had the Customer Care Package done- after a couple days of research on BMWs side ... so I said well let’s get that done and so I brought it in! About 15 hours in, which carried into the next day, I got a call back saying the CCP was already done in 2015... well that’s funny because this class action lawsuit for the N63 didn’t come up until 2018!!!!!!!! So BMW tried to swindle me into believing “your car was already done” when I know it wasn’t because my lawyer even looked over all my service records and called multiple BMW dealers to confirm this while BMW Minnetonka was researching my service records from before I brought the car in... and they even confirmed the CCP was never done. This CCP is supposed to take about 15-20 hours to look into the car and BMW Minnetonka got it done in 2 hours....??? Impossible. They don’t look out for your best interest, they decide to be crooks.
When my car was “done with no problems” after 2 hours.... I offered to bring in my lawyer and discuss the whole packet that states the N63 class action lawsuit and what they need to replace/go over. Not once did they check my oil pan gasket, timing chain, fuel injectors, mass air flow sensors, crankcase vent lines, battery, engine vacuum pump and low pressure fuel sensor are all things that are also in the settlement. They stated everything checked out, without tearing the car apart they ASSUMED nothing was wrong and tried to get my to foot the bill for this!!
So of course they do a “second test” and found out there are some issues with the car ( without telling me what) so they said BMW NA said “engine replacement” and that they could settle for $4.5k out of pocket for everything said and done and I asked if there was anyway I could wait a couple weeks to come up with the money and they said YES that is just fine as long as you don’t go over 120k miles... so I go to pick my car up and some little xxxx beat the living xxxx out of my car I could hear him outside the service door and he almost hit the service door also if it wasn’t for my brakes being amazing.. so then I decide to check the rear tires and they were hot as xxxx as if someone just did a fat burnout with my car!!! So I left irritated without anyone to care about what just happened... so I went home and decided to check over my car, I then saw that my USB port was completed bashed in and missing, as if there was never a USB port there to begin with... I CALL the next day to complain about my service.. and they stuck up for this dude and said “no one would do that to anyone’s car, come on” and they also said they DO NOT recall saying 4.5k to us about paying out of pocket for this engine replacement, they now want 6.5k!!!!so I decided to give all of this information to my lawyer. Have you ever heard of someone getting hit with a lawsuit FROM a lawsuit???
This is the most dishonest, reckless and irresponsible BMW dealer I have ever been to.
My car ran fine when I brought it in, I was just adding oil every 500-600 miles, which adds the xxxx up.
After I got my car back my car ran like absolute crap.