Glad to see so many positive reviews. My service... - 1911garand
Glad to see so many positive reviews. My service experience was anything but good. Brought in my 2017 Dodge Grand Caravan with only 22K miles in for a simple warranty repair for one of the sliding doors (the door lock did not work). Problem fixed, however the technician forgot to install TWO removed parts and left them in the back of the van. A door wire harness was not attached as was dangling down, and damage was done to a weather seal. Brought the van back to fix the mistakes. Service writer said all was fixed. Nope. Now my van with 22K mikes has a crack in the large sliding door panel and the exterior weather seal was not fixed causing excessive wind noise at highway speed. Not bringing it back in for a third strike. Done with this place (for service reasons). Good Luck! Update 3-20-21 - Looked at the sliding door interior panel again - cracked! What a joke of a service department. FAIL.
4-7-2021 Update - The parts department is good, service is horrible. The parts dept ordered me all of the missing / broken parts and I INSTALLED THEM ALL MYSELF! Service Dept never got back to me, never called, nothing. During the job, I found many technician mistakes. See pics! Missing parts, parts not installed, wire harnesses and cables not put back into the retainers, it was a mess. FAIL. Do not go here for service!
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