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They did a thorough job tuning up my vehicle. I waited... - ninapascual906
They did a thorough job tuning up my vehicle. I waited while my car was being worked on in a comfortable waiting area and my car was done in the time they said it would be.
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I have purchased my last 3 vehicles through Bret Juedes... - gerberklein
I have purchased my last 3 vehicles through Bret Juedes and his outstanding team at Walser Polar Mazda and could not be more satisfied with the customer service I have received! I have highly recommended them to others.
BAD USED CAR EXPERIENCEI bought a used car here and... - LandenH
BAD USED CAR EXPERIENCE
I bought a used car here and picked it up on Monday, May 22nd. Upon getting home, I realized the unlock button on the key fob did not work. I called the dealership the next day and asked for the used car manager; I was transferred and left a detailed message with the issue and my call back information. I waited a few days and did not receive a callback; I called again that Thursday, again asking for the used car manager and again leaving a detailed message with the issue and my call back number. Again, no callback; instead, I received a voicemail from the salesperson from their personal cell phone. I returned the call and left a detailed message for the salesperson, and once again - no return call. I called the dealership again and asked for the salesperson; I was transferred and was actually able to speak to them. Of course, the response was, I don't have that authority, I'll need to talk to the used car manager - well, I thought that in the first place, and that is why I call the used car sales manager. The salesperson said they would talk with the manager and call me back. Well, that was a week ago, and it is now Sunday, April 11th - nearly three weeks later and no answers. I said I hoped they would work with me in all of my messages and put me in touch with the Ford dealership that Morrie's owns just down the road. The main issue with the key fob not working is that when you unlock using the key, you have to start the vehicle right away to avoid the alarm from going off - very annoying. I can't recommend anyone buying used from Morrie's Mazda in Minnetonka based on their customer service after the sale.
I have traded in my Mazda cx5 4 or 5 times now and I will... - Emilyroo6483
I have traded in my Mazda cx5 4 or 5 times now and I will always go to Walser Mazda! Whether I'm there for test driving, oil changes, or trading in, I have always loved the experience. The customer service, the transparency and honesty have kept me coming back and recommending the walser dealerships to all my friends and family!
Alex M was especially helpful with my latest trade in. He was very helpful, patient and transparent about every part of the process.
The dealership was great! Very clean, inviting,... - Breevans10
The dealership was great! Very clean, inviting, welcoming! I worked with Robert Gillen, who was absolutely fantastic! Beyond kind and genuine. He worked hard to make sure I was able to get the vehicle I wanted and kept the process painless. Loved conversations with him! Would recommend Robert and this dealership to anyone!
Luther Brookdale Mazda
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