I purchased my vehicle brand new from this dealer & has... - mattalcala847
I purchased my vehicle brand new from this dealer & has had it maintance & services done here. 3 weeks ago i had an oil line leak which was a $900 repair. Dropped the van off Thursday evening & picked up Friday afternoon. when I picked up van I had noticed major scratches on my hood that I had not noticed before. Brought it up to service manager, mike who basically told us to get bent & wasnt their issue & shooed us away. Immediately he was defensive but not helpful. My husband then called & left a message with General manager & has yet received a recieved a response, 3 weeks later. just didn't understand how they got there. Mike said it's weathered scratches & it could be buffed out. I took it to 2 local & reputable body shops & both said they were Not weathered & were fairly new. It would cost me $1,400 to fix. I just didn't like the way they brushed me off & didn't offer any type of assistance. Before all this, I asked for an appraisal to trade in for a new vehicle, needless to say I won't be returning to by a new car from them .I was very disappointed.
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