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This is was my fourth car purchase with Marino and they... - cpd16916
This is was my fourth car purchase with Marino and they have always treated me well. This time was no exception, looking forward to my next purchase!
Top Reviewed Specialists At This Dealership
Certified Sales Executive ( For New and Pre-Owned )
Certified Product Specialist
Svet is a true professional. He is knowledgeable about... - jimmy.lee
Svet is a true professional. He is knowledgeable about his Ram Promaster and he knows how to get the deal done for business financing. Go see Svet and his boss Seba to buy your Ram vehicles. They have the pricing, service, and financing all in one spot. 10 thumbs up!
Charles Johnson was an amazing salesman! He worked hard... - Lanna293
Charles Johnson was an amazing salesman! He worked hard to get us into a car we really liked and at a price we could afford. We highly recommend this dealership and salesman! Thanks again Charles!
Senior Sales Manager
Friendly nice people to work with great atmosphere .... - haretj
Friendly nice people to work with great atmosphere . Always asking if you need something. Just a great place to buy a Dodge Ram. A big thanks for helping me
Sales & Leasing
General Sales Manager
Irving Medina, Lou, and Chris white was very helpful.... - Fantashreds1
Irving Medina, Lou, and Chris white was very helpful. They treated me like royalty. All three of the guys helped Me buy my first car.
New Car Upgrade Specialist
Had a wonderful experience at Sherman Dodge!!! I was in... - kevdean74
Had a wonderful experience at Sherman Dodge!!! I was in and out. They always have the fully loaded cars and trucks with the great colorful interior!
Wickstrom Auto Group made car buying a breeze! We set an... - JayP
Wickstrom Auto Group made car buying a breeze! We set an appointment with Eric Jensen and he was ready and waiting when we showed up. He knew the Chrysler Pacifica inside and out and answered all the questions we had. Denise presented us finance options before our appointment to make negotiations with Eric easy. Eric was easy to make a sale with. Nick was able to secure us great financing options and had us out the door quickly on a Saturday night. The entire process was pain free and we’re now a van family! Thanks, Eric, Denise, and Nick with the Wickstrom Auto Group!
Amazing car and service! We loved getting the video... - murphy1974a
Amazing car and service! We loved getting the video update on our car. So happy that we have bought a car from Hawk auto!!! Thanks
Easy and simple. Fast response and friendly staff.... - Diana Ringo
Easy and simple. Fast response and friendly staff. Attended to my concern and gave me suggestions that help to make a sound decision. Thanks for the great service.
Like to get ripped off come here! Literally $200 more... - Ex car guy
Like to get ripped off come here!
Literally $200 more on a payment a month then what another dealership offered. And here is the funny thing about it... the car the quoted was 8k less then the one I purchased!!
The service was excellent and faster, and my jeep very... - maricelauribe
The service was excellent and faster, and my jeep very clean at the end i recommend other people becausr you don’t wait too much🤗
Marcus king was an honest and caring salesman he was... - Bkwingman
Marcus king was an honest and caring salesman he was caring and well educated on the vehicle. He took very good care of us as customers
I recently bought a brand new 2021 Jeep Grand Cherokee... - Lhenrikson5
I recently bought a brand new 2021 Jeep Grand Cherokee Limited 80th Anniversary with the amazing help from Cody Johnson. He went above and beyond.
The people were friendly and knowledgeable. The showroom... - Mike
The people were friendly and knowledgeable. The showroom and service areas are very clean. I felt comfortable leaving my truck there for service. I’ll definitely be back.
This place is criminal! lack of customer service...talked... - jonahjefferson4
This place is criminal! lack of customer service...talked to like you are a child. Won't answer the phone, given incorrect information, lost paperwork! Never Again!
Completely insulted with the quote I received today to... - aishadimu
Completely insulted with the quote I received today to install a bolt hood lock (already purchased) on my JK. I don’t know if it’s because I’m a woman and you think I know nothing about the vehicle I drive but you all are out of pocket asking $290 for this service. When asked why in the world this service would cost that much they told me it would take two hours because they have to remove the grill and rivet the lock...huh?!?? THE AUDACITY! I change my own headlights etc. on my Jeep and can remove/ replace my grill in under 15 mins; the only reason I inquired about this service is because I don’t own a rivet gun. I’m aware dealerships often pull stuff like this but I actually got a bolt lock installed on my previous JK at another Jeep dealer for $62. These people are full of it and I bet I was grossly overcharged due to discrimination, disgusting and pathetic. Just ordered a heavy duty rivet gun ($25) and will install the lock myself in 20 mins thanks to YouTube. If you’re a woman, and I honestly wanna say black woman, please go elsewhere.
I 100% would never recommend them due to their deceptive... - Tsi
I 100% would never recommend them due to their deceptive practices. We contacted them about a car listed explained we were coming from over 40 miles away. Once we showed up they said the car was being sold as is and needs several thousands of dollars in repairs. This should have been stated on their listing as well as when I called about the car. They claimed they just found out and that is why it was listed for a low price but clearly they knew when creating their listing.
Scammers and fraudulent dealership.I would not... - fixitall329
Scammers and fraudulent dealership.
I would not recommend buying a car here or using their service center.
Tried to make us do insurance fraud.
Scammers and fraudulent dealership.
I have had the worst experience in the past few months with the service department. I had brought in my jeep in December with engine light on and the service advisor Sean proceeded to tell me that the fix was to replace all spark plugs and remove after market catch can and that it would fix the problem. Then I get a call back after agreeing to pay for that since the warranty wouldn't cover it saying that I also needed a O2 Sensor replaced and once again I agreed to have it done. Sean assured me this would fix the problem so I was happy with that even though it was going to cost me $1300 and the jeep is a 2018 JLU with 39,000 miles which it shouldn't need any of them replaced but I was like I need it fixed so I bit the bullet.
Now I pick it up and everything seems fine and I was happy.
But 250 miles later the same check engine light was on and now the jeep barely stays running. I had to have it towed in to service once again. This time I get a call from Sean saying I need to call my insurance company and say I drove through deep water (mind you I live in chicago its February and everything is snow covered and iced). So I ask him why would I call the insurance company to file a false claim when I haven't been anywhere nor has there been any deep water since everything is frozen. He proceeded to tell me well I don't know where you have been (250miles really). I asked to then speak to someone higher up. So he connected me with Colleen. She still proceeded to tell me to file a insurance claim and they could then take care of it. I proceed to tell her I dont want to file a false claim when I didn't drive through water.
I then had to contact FCA corporate to get a case started and now the jeeps been in the service center for 2 weeks at this time. FCA then proceeded to tell them to tare apart some of the engine and see if water was the cause so the dealer called me telling me that there would be charge for diagnosing the jeep if they found water so I agreed to pay if they found the cause. Well colleen called me back and said they were going to replace under powertrain warranty since there was no evidence of water in the engine. Then proceeds to tell me there's going to be a charge for $660 because my jeep is lifted 2.5in and I was like why. She said thats what we charge when its more complicated to fix something because of a lift. I wasn't very happy with that charge since most jeep wranglers are lifted sometimes from the factory and I didn't have anything over the jeep factory lift of 2.5 so why would I have to pay extra for something that doesn't make the engine harder to replace. I then had to agree to the charge because they wouldn't start the work with out me doing so.
I have now submitted all my receipts to FCA Corp. and am seeking reimbursement and the dealer is telling FCA the reason for the charge of $660 was because of a oil catch can that I had added aftermarket was in the way. The catch can was removed by the dealer on the first visit because they claimed it was the cause of the spark plug failure and O2 sensor.
I'm not sure how many others have had issues with Fields Jeep but I can definitely tell you the must scam so many others without them even thinking twice because most people dont know what to do when in the dealers hands.
I will never buy another vehicle from Fields Jeep nor will I use them for service.
FCA needs to investigate this place for fraud and scams.Scammers and fraudulent dealership.
Since I know Ken Kowal will try to reply and make everything sound like we were happy when we left that's completely a lie. We were never happy with the full out come only thing we were happy with was the decision to move forward and get our jeep out of this horrible dealer as soon as possible. We will never come back to fields and we will recommend that anyone we know shop elsewhere.
Just bought a '21 grand cherokee, really knew what I... - bfurbur1992
Just bought a '21 grand cherokee, really knew what I wanted going in to the dealership, but they were very helpful and quick in getting me into my new truck.
Marino Chrysler Jeep Dodge
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Ram Promaster Director of Operations
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