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We have been driving Lexus vehicles for 20+ years and... - Petnant
We have been driving Lexus vehicles for 20+ years and just moved to Acura. Lance Dailey was very accommodating during the process and patient when it came time to look at the features of the MDX. He has followed thru very timely, including the scheduling of an 'after market' hitch to be installed. Enjoying the new vehicle! Also, it was painless in working with Myles in finance to get the job done!
Top Reviewed Specialists At This Dealership
Sales and Leasing Consultant
Very helpful and took my car in quickly. They also... - Jantreassian
Very helpful and took my car in quickly. They also supplied a courtesy car to drive while mine was getting fixed. Everyone was courteous and very helpful.
Senior Sales Consultant and NSX Specialist.
Senior Salesperson & NSX Specialist
Pre-Owned Sales Consultant
Great service. I’ve been here a few times and each time... - Anita
Great service. I’ve been here a few times and each time it’s the same welcoming great customer service. fast and friendly always.
Highly recommend McGrath. We have purchased 3 new... - aprilv
Highly recommend McGrath. We have purchased 3 new vehicles there, my last two from Noonya Taroyan. They have been fair and honest. I have done all vehicle service there as well. We will continue to purchase our cars from McGrath and have them serviced there as well. Noonya is the best sales person that we have ever dealt with. She is so knowledgeable of her product and extremely kind and patient when explaining how everything works! We also had Aimee Russell set up and explain our financing and other options. She was also great!
The service department was prompt and helpful Chris Clark... - EUGENE.JAGODZINSKI
The service department was prompt and helpful Chris Clark answered all my questions that I had My car was returned to me washed which I appreciate
Cory was ready the minute I arrivedAlthough I was. First... - lambern
Cory was ready the minute I arrived
Although I was. First time customer he found my vehicle record very quickly
Easy to book on the web site
Didn’t try to “up sell” something I didn’t need
Answered my questions clearly
All around excellent experience
George was a very good sales person who provided me with... - Rdaly
George was a very good sales person who provided me with great information
He was patient and answered all my questions about finance and incentives over 3-4 days of phone discussions
I had very good experience at Mc Grath Acura
Grade A experience. I would definitely give Andre and the... - Williecots
Grade A experience. I would definitely give Andre and the Napleton dealer in Elmhurst my business again. Thanks giving me a great deal. You’re the best!
Just recently we purchased a new MDX, which we absolutely... - Dragana
Just recently we purchased a new MDX, which we absolutely love. From sales (Micah and levi) to service (Rick - for accessories) department we received by far the best experience ever. We feel great about the choice we made.
Visited on March 13th to look at a used CRV, Lexus RX350... - Dan M
Visited on March 13th to look at a used CRV, Lexus RX350 and RDX. Juan B was our rep, nice guy but when I asked for numbers on the RDX he came back and said his GM was too busy to put any together right now... Seriously? A customer asks for numbers and you say your too busy? I asked him to send me numbers... I sent Juan an email that afternoon asking for numbers on the RDX. Juan NEVER got back to me EVERY. I ended up buying a used Lexus 350RX from Lexus of Arlington because they wanted my business and made time for me.... Do yourself a favor and find a dealership that wants your business...
It is true, smiling faces don't tell the real truth! They... - waxibal
It is true, smiling faces don't tell the real truth! They won't take NO for an answer regarding the extended warranty - we said no, not only six (6) times, but still keep pushing us to obtain some kind of extended warranty.
And it got worse from there, when Luke unscrupulously added $1,000. + worth of some added options to the legal contract that they, namely Luke, Orlando and Tye attempted extremely hard to convinced us that it was on the rough draft contract paper. We informed all three (3) of them that it was commingled with the documentation fee and it was never explained properly. This is not the very first car we bought in the several decades in our lifetime, but the worst transaction thus far. It is a disservice to the customers when something is not elucidated properly and take them for granted like a fool, that they will not catch this stealthy technique for the bottom line of the dealership. We informed them, we are walking away, no deal if they won't remove the bogus car preparation options --- which they hesitantly removed to finally close the deal. The Mcgrath ownership must address this wrong and unlawful practice. What a real disappointment!
So, future customers -- BE FOREWARNED!
Damage NOT Disclosed - Ed H.
I bought a 2015 VW Sportwagen on-line and from out of state. The salesman was nice enough and I asked him to send me pictures of ANY dings/scratches or blemishes. I told him I knew the car wouldn't be perfect but I wanted to see everything wrong.
First he sent low res pics, but eventually sent good pics which only showed a small scratch on the bumper. He assured me there were "no rips, tears, dents, no smoke smell. Nothing to hide on this car at all."
I asked him to take some pics under the car and it showed damage under the front bumper (which he said he didn't know about), but again, said there wasn't ANYTHING ELSE.
When I got the car, the transporter showed me NINE additional dents/scratches that weren't disclosed by Zimbrick (and which the salesman signed off on). I also found a scratch that had been repaired with touch-up paint. So....TEN total undisclosed dents/scratches.
When I contacted the salesman and asked Zimbrick to AT LEAST cover the dent repairs, he said, "there really isn't anything that was misrepresentative, sorry you may think otherwise." Funny, because he SIGNED the transport manifest SHOWING the additional dents/scratches so he KNEW about them. He also suggested the damage was more visible to me because of the California weather (even though HE SAW IT in Wisconsin and signed the transport manifest)!
If you're considering buying a used OR new car from this place on-line, think again OR pay someone local to completely inspect the car before you buy. Nah....just buy somewhere else.
Stay away from Zimbrick service department - johnshea
After receiving a letter of extended warranty for electric power steering unit of my Acura, I called the service department at Zimbrick to make an appointment. My reason was EPS gave error code a couple of times before and I had a hard time with steering the wheel when the error code showed up. First I was told if EPS error code is not on at the moment then "there's nothing I can do" (quoted from the service manager Shane). I asked him if I have to wait until EPS error lights up again and stays lit then I may get intro big trouble of not being able to steer the car especially dangerous situation if it's on highway. He then told me I can make an appointment. But then he told me I would have to pay for "diagnostic fee". Wait a second, what diagnostic fee? I am bringing in my car to get the extension warranty done per Honda's letter. Honda clearly said if there are three codes in the memory then I am entitled to a free EPS unit replacement. When I asked Shame if he could tell me my vehicle falls into the extended warranty when one of the three codes specified by Honda could be pulled, his answer is "I can't tell you". So the service manager can't tell me if a car's issue falls into recall/extended warranty from the manufacturer? What a joke. Greedy! I know for recall/extended warranty the dealer doesn't make money, but please just be honest with your customers. I will never go to Zimbrick's service anymore!
Muller's Woodfield Acura
Assistant Service Manager
Arlington Acura in Palatine
Joe Rizza Acura
Accelerated Service Advisor
Acura of Brookfield
Financial Services Manager
Service Scheduling Coordinator