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Awesome buying experience would definitely recommend this... - Mikael242
Awesome buying experience would definitely recommend this dealership very reliable and honest CHARLES JOHNSON helped me get an awesome finance rate and I’m one happy customer
Top Reviewed Specialists At This Dealership
Salaried Sales Manager
First time here. Sales people seem friendly and willing... - Snechef
First time here. Sales people seem friendly and willing to work with you. I like the fact that you get a free oil change for as long as you own the vehicle
This is my second time leasing an Alfa Romeo Stelvio with... - BHAVANI VELU
This is my second time leasing an Alfa Romeo Stelvio with the Richard Fisher automotive group. My first time experience was pleasant and all went well. So, I decided to lease my second vehicle from them when the first one's lease was getting over. Got the opportunity to work directly with Ross Conlon, who I believe was the GM of Sales. Ross was great initially and helped with the transition and the car was shipped mid April, 2020, to me in NC.
I was issued a 30 day temporary tag. However, the vehicle registration could not be completed due to COVID-19. The dealership had sent me all the paperwork for DMV as their agent in NC was closed due to the pandemic. All I wanted was the my customized license plate to be transferred to my new leased vehicle. They had done this for me when I had first leased the vehicle and I thought doing it again would not be an issue.
Ross, apologized to me for the inconvenience and specifically told me that for the time being they are attaching a check for $236 dollars as part of the registration and the dealership WILL REIMBURSE ANY ADDITIONAL COST PAID BY ME!
I waited for 3 months as the DMV tag&title office near my home was closed.
Once the DMV was opened, I thought everything will be done with one visit. Unfortunately, during this pandemic I had to make several trips to DMV as each time my paper work was rejected due to the incomplete and incorrect information sent to me by the Dealership. I was literally calling Ross and the dealership every single day to request for the correct paperwork. It was so tough to get their attention.
Finally, Renata, the License & Titles Administrator, reached out to me and sent over what the DMV had requested me to get from the dealership. One of the important information the NC DMV wanted was NC highway vehicle tax ID from the dealership which starts with the digit 6. Renata came back and informed me that THEY DO NOT HAVE the tax ID. She also put in the Dealership letterhead for DMV to read.
During my 7th visit to the NC DMV, the title clerk at the DMV charged me $2,152, mentioning that "Since your dealership did not provide the NC highway tax ID, in order for you to get your registration and drive your vehicle you need to pay this amount". She also said that "it is the dealership's responsibility to take care of ALL these things before releasing the vehicle to you and in this case they messed up things for you".
While at the DMV, I tried calling both Ross and Renata and as usual I did not get any response from them. Keeping Ross's words in mind about the reimbursement, I went ahead and paid the amount.
Once I reached home, I got a call from Renata saying that she finally found the NC Highway tax id. She said she will put it in the letterhead and overnight it to me so I can take it over to DMV and request for a refund of the amount.
Taking her advise I went into the DMV for the 8th time and the clerk shut me off by saying " We cannot do any refund and this is something you need to fix it with your dealership as it's their mistake and you are getting punished for it". After pleading with her to help she said I can try submitting form MV609A for refund BUT the form is for car owners and not lesses.
I called back to Ross and asked him to help. I was begging him to reimburse the NC Highway tax amount.
From that day onwards EVERYDAY, I have been calling Ross and the dealership but neither of them cared to help me.
After 6 months of ordeal(April thru Sep),Today, I am writing this review DISHEARTENED and with a HUGE DISAPPOINTMENT! I honestly DO NOT WANT ANYONE to be treated the way I was treated. I loss my money and trust with RICHARD FISHER DEALERSHIP!
This is the 3rd car I've bought from them. Everyone is... - L Triggs
This is the 3rd car I've bought from them. Everyone is really friendly and helpful.
Jackie was super patient explaining all the features of the car. Andrew was really patient and explains the financial part easy to understand. I love this place. I would definitely recommend then to anyone looking to buy a new (or just new to you) car!
I recently purchased a vehicle from Fiat of Naperville... - honeybunnie48
I recently purchased a vehicle from Fiat of Naperville and it was the best car-buying experience of my life. The staff was very professional, courteous, friendly and customer obsessed! They went above and beyond to assist me with my purchase - ensuring that I received the best deal possible to allow for affordable monthly payments. I am truly grateful for the team at Fiat of Naperville. Edin, Rich and Kathryn were phenomenal! And the owner Joe was so gracious and helpful. I cannot thank them enough. If you are in the market for a vehicle, I highly recommend Fiat of Naperville. They are a highly respected dealership that operates with the utmost integrity and provides a range of luxury vehicle options at affordable prices. An A+ dealership!
Waste of time, gas & toll money!! I spoke with a... - XJENNYX
Waste of time, gas & toll money!! I spoke with a "saleslady" on the phone 2 days prior to driving out to see a 2019 Ford Flex. I then spoke with Lindsay on March 30th, 2021 before I drove over an hour to see the car. I verified that it had a PANORAMIC SUNROOF, as shown in bold print online, my ONLY NON-NEGOTIABLE and that the online price was the actual price less, Doc fees, taxes and title/ plate transfer, she confirmed. I drove over an hour, paying tolls and using gas only to find out from the salesman, Chris, that the price didn't include a "$1,295.00 dealer fee" & an $895.00 fee, for what I don't remember because I turned off my listening and started to get up to leave after hearing about the $1,295.00 dealer fee. So I
I get up to leave and ask if the salesman, Chris, needs to do a TO, I sold cars for 6 years for Bob Rohrman (RIP Bob), anyways he said yes, I'll be right back. He comes back and says what if I can get done of the fees deducted, I said "no, thank you", I'll be leaving now. He then says give me a minute, I'll be right back. He comes back and says, my manager said we can remove both those fees, so do you want to take a look at the car, especially after driving so far? I said, okay, since I do drive all the way out here anyways, I'll take a look. We go to the car, it looks clean, smells good and then I realize it's missing the Panoramic Sunroof listed!! This is a non-negotiable for me!! I ask him, where is the sunroof I verified on the phone? He said let me check that. He said we don't have any other Ford Flexes? I looked it up on my phone and sure enough it shows not once but twice that it has a "PANORAMIC SUNROOF" as a selling point. Chris then suggested that I should have requested a photograph before driving all the way out to see the car because there were no photos of the roof online. Are you kidding me?! It's in BOLD PRINT, it's listed as a SELLING POINT, why would I have called to request a photograph after I already verified it not once but twice on the phone that it did indeed have the Panoramic sunroof!? Needless to say, long drive, 4 big tolls and plenty of gas wasted. My salesman Chris was nice, he is a closer, it's obvious, he just didn't have what I thought he had.
Let's add even not insult!! I get women up at 8:34am the next morning asking how was my experience at Zeigler? REALLY!? Who calls before 9:00 for a customer service call? I called the dealership to ask why in the world they called at 8:34am and didn't they realize it is an unspoken rule not to call a home before 9:00am for a customer service question like"how did your enjoy your experience " and the girl tells me "No, it's 8:00am, not 9:00"!?!? Who is in charge of these nuts answeri the phone at Zeigler? No calls before 9:00am, that's common sense and common courtesy. If you want to contact me before 9:00am, do it in person with a Starbucks in your hand, I like White Chocolate Mocha BTW.
On top of that, the online listing still shows a bunch of high prices options that the 2019 Ford Flex they are selling doesn't have, it's WAY OVER PRICED for what it does have and then you have to figure on the $1,295.00 dealership fee and the additional $895.00, I have no clue, nor do I care, fee.
BEWARE AND DON'T GIVE THEM YOUR PHONE NUMBER, THEY'LL WAKE YOU UP TOO!!
Kept it Simple! - RandyK
February 2016 - New Fiat 500
Ok, I made an appointment with Fiat of Chicago and had no problem. The Manager Phil was suppose to meet with me but I was told he was busy. I had a very nice sales representative. I was prepared. I know what style, color and was not there to spend the day. I test drove a automatic vs. manual. I went with the manual. I was pre approved for 2 loans and the dealership was able to get me a better deal with US Bank. Lower precent than I was pre approved for prior to going to the dealer. I was literally in and out with a new Fiat 500 Pop in less than 2.5 hrs. I didn't feel pressured. I was not pushed to buy all the extras. I was prepared and I believe the dealership appreciated it. Now, I hope that the service for my new Fiat 500 is as attentive. For me, I had no problem with Fiat of Chicago. (Fingers Crossed)
They did everything they could to get the best trade in... - Duano
They did everything they could to get the best trade in value on my car. The price was already very good for the new car. I never felt like I was being pressured to buy the car.
My New FIAT 500 Lounge - BruceG
Found my 2015 FIAT 500 Lounge on cars.com. Contacted International Fiat by email, and received an immediate response from their internet coordinator, Derek Pope. I was then put in touch with my salesman, Chad Webler. Since I was an out of town buyer, most of the sales process was done by phone and through the computer. The next day, I flew to Milwaukee, and was met at the airport by Chad. Less than 2 hours later, I was on my way back home to the Twin Cities in my new FIAT. Everyone at International Fiat couldn't have been nicer, and a special thanks to Chad for all his help!
Do not do business with this dealership. - DanaMo
Do not do business with this dealership. I purchased a used car and I have ended up having to go to the Secretary of State Police to get my license plates. They won't return my calls, and have not put in the paperwork so I can get my plates. I have stopped in twice, and each time "the girl who does that is not here today." Should be the simplest part of getting a car, but now I have spent many hours trying to get this straightened out.