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The dealership is great about making sure I’ve got a... - N8KNZNGER
The dealership is great about making sure I’ve got a loaner car, and this round is forgot my little league gear in the car in for service. My service manager Tim actually sent a porter to my home and hand delivered the gear in time for my game. Greatly appreciated and classy move.
Top Reviewed Specialists At This Dealership
Audi Brand Specialist
This was my second time working with Malin. Once again,... - Gina S
This was my second time working with Malin. Once again, he went above and beyond to secure just the right Audi at just the right price. This last transaction took a little more work to locate the perfect S4, but he remained positive and stayed in touch through it all. He is a true professional!
Accessability to the dealership, easyAmple Customer... - D and S
Accessability to the dealership, easy
Ample Customer parking
Inventory, couldn't ask for more
Salesman Mike: Pleasant, informed, efficient, good at instructing us to the workings of our vehicle
Finance, very easy to work with
Have received many compliments on our choice of vehicle
Bought my first ever VW onJanuary 16th. Went in with an... - Beverlyapetersen
Bought my first ever VW onJanuary 16th. Went in with an idea of what I wanted and where I wanted to be on cost, payment etc. I worked with Norm, who was most helpful, very polite and accommodating. I left fully satisfied and driving my new Volkswagen. Thanks to Norm and Nick
Outstanding service and professionalism. Always... - Mexhawk
Outstanding service and professionalism. Always Courteous! Everything done right the first time. Getting a loaner makes service so convenient since i live in a different town.. They pamper me!
Zimbrick was a great place to work with, Jason Campbell... - Glynn
Zimbrick was a great place to work with, Jason Campbell helped me out and did a great job, being 23 i understand that a salesperson at Audi might not look at me with great excitement but he didn’t treat me any different and even was there for me months later for ticky tack things. My new A5 has been great would recommend to anyone looking for your luxury needs!
Shopping for a Mercedes, Ask for Tom Akin. Tom has many... - timwiltfong
Shopping for a Mercedes, Ask for Tom Akin. Tom has many years and a great deal of knowledge with the Mercedes brand. Thank You Tom.......
If you're looking for the worst possible customer... - SG
If you're looking for the worst possible customer experience, please head to Audi Bloomington Normal right away! Spoke with Brett Herrin last evening - we agreed on price and financing. I told him I'll be driving from almost 4 hours away and want no surprises - he assured me he'll have the car ready and have it marked as "sold". Cut to today and 2.5 hours into my trip, I get a call from James Navarro saying that car has been sold and there's nothing they can do about it. Brett refused to answer my calls and I couldn't reach their general managers (Victor Malkom, Jose Chavez) either because they were conveniently "unavailable". I requested James to sell me another comparable vehicle they have in their inventory for the same price and he refused that too. Left them an email and haven't heard back on that either. I cleared my day to make this trip and am left with just a ton of frustration and disappointment. Why would you do this to me Audi Bloomington Normal? What did I ever do to you? I agreed to your quoted price and yet you treat me like this. You could've just told me you didn't want my business and I would've gone away.
Extremely unprofessional and disappointing experience - I would give zero stars if I could!
I just really HAD to write a review about this sales... - Jbarns0624
I just really HAD to write a review about this sales person/ manager. This is the BEST PERSON that Audi has working for them at this location. I purchased a suv and this person customer service was AWESOME! HER name is AMY ! So whenever you are in the market for an audi ,you should reach out to her .. She is AMAZING PERSON inside and out! I'll give her TEN STARS if it was possible. Thanks AMY !
Audi Hoffman Estates