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Great experience. Easy to work with. No nonsense. Great... - ashley
Great experience. Easy to work with. No nonsense. Great options. Great price. Fair and honest. Everyone worked together to create a good customer experience. Thank you.
Top Reviewed Specialists At This Dealership
Internet Sales Manager
Very pleased with my experience. Professional and... - docjws
Very pleased with my experience. Professional and attentive staff. I have always been pleased with this dealership, and it’s why I will always come back!
New and Pre-Owned Sales
Could not of asked for better service. Steve went way... - CHARLIE2
Could not of asked for better service. Steve went way beyond the duty of a salesperson. He truly and honestly cares. Glad when I called that Steve picked up the phone.
I requested that the oil be changed and it wasn't so now... - Msjackson
I requested that the oil be changed and it wasn't so now I have to make an appointment to bring it all the way back out there to get the oil changed.
General Sales Manager
Sales and Leasing Consultant
We had a great experience buying from glendale! Becky... - Tayteevans319@gmail.com
We had a great experience buying from glendale! Becky helped me pick out my new Jeep Wrangler and the finance team was able to get my payments where we needed them to be!
I had a very good experience trading in one car and... - jmsmagers
I had a very good experience trading in one car and buying a new car at Lou Fusz Dodge in O’Fallon. My sales associate Chris Hudnutt was able to find a car for me that was just what I wanted. He was knowledgeable and efficient and everything went smoothly. I am very happy with my pirchase.
Kayte was amazing! I went there with no intention to buy,... - Brittany K
Kayte was amazing! I went there with no intention to buy, but of course I bought. No pressure to buy which was a great feeling. I highly recommend them if you’re looking(or not looking)!
I will start by saying I love my new (used) truck and the... - jalcacct
I will start by saying I love my new (used) truck and the sales lady did help out a lot and she stayed after hours to make sure I got the deal I needed. However, since it was so late the finance department finished the paperwork and was going to overnight my copies to me, that was a week and a half ago and I still have no paperwork. Then on a 2020 Ram with 5,000 miles they only gave me 1 key. I asked them about the other key and the lady said she would find it and mail it to me, 1 1/2 weeks and nothing. I called the dealership about these issues and was told everyone was busy and they would take a message and have someone call me, still haven't heard from anyone. I also asked about the 1/2 tank of gas and the answer I got was that they only do 1/2 tank on used vehicles. Don't know if I would recommend this dealership, we'll see.
UPDATE: been over a month and I still haven't received a second key to my truck.
Todd Siebert worked well with us in our first Jeep... - bunsek
Todd Siebert worked well with us in our first Jeep purchasing experience! He was patient, answered all our questions and guided us through a stress free buying experience. Thanks Todd!
Larry our salesman was so helpful in finding us the... - Kim
Larry our salesman was so helpful in finding us the perfect car, when we had no idea what we were looking for!!! Kerry the GM worked so well with us on financing!! Farah was so sweet and helpful when handling all the paperwork and extended warranties!!! It was the easiest experience when buying a new car!!!!
Highly recommend these folks. Easy to deal with, business... - Bob M.
Highly recommend these folks. Easy to deal with, business like, but extremely friendly. They made the whole experience very pleasant. If you're in the market, go see them!
Two weeks ago, I took my Jeep to the All Star service... - Yogi
Two weeks ago, I took my Jeep to the All Star service department for a mechanical problem. I paid $156 for a diagnostic check. I was told they couldn't find a problem but they did a software update that was generated for problems like mine.
Two days ago I had the same problem. I called them and was told I could return and pay another $156 for another diagnostic check. Their explanation was they had to pay the technician. Since they didn't find a problem (but knew the issue was a problem) , I could end up paying them multiple times for "checking" and never get a repair.
They don't seem to stand by their work and it appears they don't care.
Great service, experienced sales reps. Great location. I... - alain
Great service, experienced sales reps. Great location. I purchased a 2018 Chevy traverse from this dealership and Amanda was amazing in assisting me during the whole process.
Today is 10/30/2020 I drove 1hr and it was so with it I... - Markcompton4321
Today is 10/30/2020 I drove 1hr and it was so with it I was made to feel Welcome and I wanted to do business with me it was a good experience and I did drive home with the truck again thank you so much
Very poor customer service. After purchasing brand new... - Maria Maria
Very poor customer service. After purchasing brand new truck horrible time on getting title paperwork and lord help you if you need the service department - even worse.
Liars,liars,liars - PSFORSYTHE66
I put in for a loan, they said there wouldn't be any problem, they ran my credit, and said they'd have to crunch some numbers AND THAT WAS 2 MONTHS AGO, I STILL HAVEN'T HEARD NOTHING FROM THEM BUT THEY STEADY WANNA SEND ME CRAP IN MY EMAIL AND HOME!!! WORST CAR SERVICE I'VE EVER SEEN!!!!DO NOT GO HERE, THEIR LIARS, AND CONS. ALL THEY WANNA DO IS RUIN UR CREDIT FOR NOTHING..THANKS CHUMPS
Don’t waste your time they are very unprofessional. Would... - Denisehutson
Don’t waste your time they are very unprofessional. Would never buy another car from them . The worse part is we gave them a opportunity to make good and change our mind but they would rather us write a unpleasant review
I don't know how they do things in person, but trying to... - Brent
I don't know how they do things in person, but trying to buy a vehicle from them by phone or video must be impossible. Of all the dealerships I've ever dealt with (20+?), these guys have been the most difficult to work with. "We can't do this" (discuss an offer without my name, address, and contact info... which they finally decided to do a few days later); or "we can't do that" (do a virtual walk-around). They seem to really want you to play their game, rather than just shooting you straight on anything. After FINALLY getting close enough on price to believe we could close a cash deal once we did a virtual walk-around (that they never agreed to do), they told me they would not allow me to have the car shipped unless I was present. Huh??? Isn't that the same as just saying you won't sell me a car unless I drive across two States to buy it?
Look... It's their business, and they can run it however they want, but at no point did I ever feel like they gave a xxxx about whether or not they sold a car. The salesman knew from the word go that I was looking at having it shipped and mentioning to me on the front end that their "policy" wouldn't "allow" that would have saved us both a lot of time and trouble. No interest in taking care of a customer on the front end makes me suspicious of anything they have to say about their product or service. Lord forbid a manager would have cared enough pick up a phone and call me to see if there was anyway to put me in their vehicle. I hope your experience with these guys is better than mine. Just beware.
I found this dealer on the internet and gave them a call... - tslattery
I found this dealer on the internet and gave them a call expecting the same story about how great the car is and I better hurry. However, when I called I spoke with Tom Gillum and was amazed at the low sales pressure and his straight forward honesty. I drove over two hours to this dealership and found the car just as he described. All the personnel working there were very friendly and honest and NO GAMES with the general manager. I was so impressed that I wanted to get the word out that there are honest dealers still out there. You can take them for their word on the phone or in person. Their pricing is very reasonable and they are great to deal with. Never thought I would give a car dealer a good review, but I was impressed!
Great People To Buy From - Karen
Bought a used Chevy Cruze here about 3 weeks ago. My salesman, Will, was very willing to please! The car didn't have cruise control which I REALLY wanted on it, so he was able to give me a good deal on adding it to my car. Also my boyfriend had remote start added to it as a surprise for me. Will was great to work with as was everyone I dealt with here. Felt like I got a good car at a good price from people who want my repeat business! Would recommend you check them out!!
Service - Angiek2453
Fast and friendly service Thank you Aaron Bradford. Will be back on my next visit. Very nice clean facility. What more can I say. I guess this day it all.
Unsafe - Jamied
Sold me a vehicle that is unsafe to drive and now they never respond to my calls. Not professional or friendly. Finance department is incompetent as well. Had to do both ends of the deal
Lost My Trust and Future Used Car Business - A_Bell
I am extremely disappointed with my experience here and won't be going back. Here is my experience as unbiased as I can tell it:
- I entered lot to see a used vehicle that had been on their lot for 3 weeks. Discussing the vehicle with the salesman, I was told the vehicle had undergone their standard used vehicle inspection and oil change.
- I test drove vehicle and noted some shimmy in brakes, so I asked for the brakes to be inspected.
- I left the lot to visit another dealership, then later received a call that the vehicle had not had the standard inspection and oil change as the salesman had said. They offered to replace the warped rear rotors causing the shimmy and pads, which was nice.
- When I returned to the dealership, I entered the vehicle to find that the salesman or another employee had smoked in the vehicle between my test drives. It had been a non-smoking car before that point which was important to me.
- With the brakes, inspection, and oil change resolved, I did a final check over the vehicle. When looking closely, I found some fluid on the left side of the bottom of the engine. The salesman didn't know what it was, so we both discussed some possible causes. He thought it might be residual fluid from the AC pump, which had been replaced. I thought it might be coming from near the water pump. I told them to check out the leak before I signed. They returned saying, "We did not identify a new leak".
- I signed the papers understanding it was an "As-Is" purchase, assuming responsibility for the issues of the car but trusting their word that the fluid was a non-issue.
- Within a week find the leak was still occurring (I parked on gravel the first 6 days so couldn't detect the leak). I took it to a Honda Dealership in another state where I had just relocated, and they immediately identified it as an oil leak through the front crank seal.
- I had the dealership repair the issue, and then I called back Wrights to inquire about the issue. They claimed I only asked them to look around the water pump (less than 10 inches from the crank seal, fluid would have been very visible from under the car), would not respond to my inquiry into whether they kept a written report of their used car report, and did not make any effort to rectify the situation, meet me in the middle, or work to find a compromise.
I can't tell whether this was an issue of lack of integrity or technical competence, but either way they've lost me as a customer.
David Taylor Ellisville Chrysler Dodge Jeep RAM
Car Sales and Leasing Consultant