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I bought a 2015 Terrain at Bommarito Ford. My salesman... - gollymsmollie
I bought a 2015 Terrain at Bommarito Ford. My salesman was Tim Armstrong who was professional and kind. (I've started to notice that). The dealership is modern and clean and organized, even the service area. I'm enjoying my terrain and because of the good treatment that I received I would recommend this salesman and dealership to everyone. The modern financial department was interesting. AND, Tim even sent me Thank You cookies.
Top Reviewed Specialists At This Dealership
Ford Sales & Product Specialist
Internet Sales Manager and Product Specialist
Internet sales Manager
Very friendly knowledgeable and up front about the... - Williarm1987
Very friendly knowledgeable and up front about the different cars. Explained the benefits of the car we were looking at compared to some of the cars available. I told him a figure I was looking to spend and he didn’t try to push me towards something more expensive. Will definitely tell friends and family to check him out when they are looking to buy.
First time dealing with Weber Ford or purchasing a Ford... - New Ford owner
First time dealing with Weber Ford or purchasing a Ford Truck. Everyone was very polite and helpful. Tim Coffman was our salesman and he was knowledgeable and made purchasing the truck a smooth transition.
Buying a car from Joe Hill is stress free and easy. He... - teecher5
Buying a car from Joe Hill is stress free and easy. He gave the perfect deal and I went for it! I did my research, knew what I wanted and Joe made it happen. Thanks, Joe!
The only Ford dealership I trust to service my Super... - monsterdriver18
The only Ford dealership I trust to service my Super Duty. The truck was purchased from another Ford dealership in the area, but because of Lou Fusz's service department (from the cashiers up to Brian), all my service needs and requirements are always performed by the guys and gals at Fusz Ford. Special thanks, to Rick and Joe!
Just completed our 2nd purchase from Trenary Ford and... - dyoung8055
Just completed our 2nd purchase from Trenary Ford and both were extremely painless and expedient. We were treated with respect and dignity by both the Sales and Finance Departments. Based on our experience, we strongly recommend them. If you're in the market for a truck, Ed Rapien is the guy. Very knowledgeable of Ford products and is fantastic to work with.
Internet Sales Manager
Service advisor went over the vehicle check list with me... - Bmarquess
Service advisor went over the vehicle check list with me after my oil change. Covering each item that may need attention in near future, like windshield wipers and cabin air filter.
thanks Joesph King.
Excellent financing dept ,tried several dealers and was... - Littrail
Excellent financing dept ,tried several dealers and was turned away ,had low credit rating and they got me in a beautiful black f150 4x4 certified used vehicle ,all the other dealers beat up my credit score,thanks guys
Bought a used 2016 Ford Edge with 44k+/- miles on it and... - auerjim
Bought a used 2016 Ford Edge with 44k+/- miles on it and after pointing out that the tires were worn, was told the tires were in great condition with no worries because Sinclair is a tire dealer. Less than 5k miles put on it and the service dept said it needs (4) new tires at the first service appointment. Seriously... This is terrible.
Made an 8:00am appointment and checked on it twice throughout the day (11:43am & 2:07pm) because no one called. Was asked twice if I had or owned a sleeping bag when I talked to the service advisor?? Sleeping bag... xxx? He said he was making a joke. They had my vehicle from 6:30am until 3:19pm when I paid for the service and they wanted to make jokes?
Furthermore... I was asked to wait in the customer service waiting room and someone would bring my vehicle up and present it to me. 27 minutes later I asked when I could get my vehicle and was told that when the porter brought it up I could have taken it... Thanks for that great communication and customer service. I called and asked to speak with the service mgr. He was very calm but honestly didn't seem as if he was that concerned. I'm not the guy that wants anything for free but being a service mgr. myself... I wasn't offered anything for my troubles other than he'll have to review the tapes to see if what I said truly happened and he would address it.
My first and last service appointment with this dealership as a new customer. Absolutely the "WORST" service experience ever with any dealership. Customer service is a joke by the individuals I dealt with and terrible service after scheduling an online appointment. Stay away from this dealer and their sister dealerships. Simply Pathetic...
I've been going to Robert's for awhile now and they never... - Mkirchner06
I've been going to Robert's for awhile now and they never disappoint. It's always a pleasure working with Curtis Winder. He's professional, knowledgeable, honest and timely.
My husband and I will forever be loyal to Auto Plaza... - Krd0531
My husband and I will forever be loyal to Auto Plaza Desoto. Not only did they do everything in their power to put us in the SUV of our dreams, they worked with us to make sure we got the best deal for us. Service here is beyond expectations and we are so thankful to everyone who helped us!
No hassle or pressure and a great environment!!! - Keith
Staff is friendly and great to work with. We were not pressured as all. I will be back and purchase all my vehicles from Schicker Ford in Union. Me and my wife worked with Kyle and he was awsome. True customer service.
Have been servicing my cars here for 14 years. Have a... - sschonbrun
Have been servicing my cars here for 14 years. Have a recurring problem with Ford Escape. Service has been horrible overcharging for bad diagnosis.375 dollars and no problem fixed or dignosed. I'm contacing a lawyer
Super Sales Experience - BethaltoGirl
I went in not knowing what I wanted, but the salesman, Jim, was very patient with me and let me drive several different vehicles before I chose the perfect one for me. Kudos to Jim! I would recommend him to anyone. He truly listened to me and helped me to get what I wanted! Not what they needed to sell. Great experience!
Terrible. Sold used truck without checking recalls and... - Ddawniebear1
Terrible. Sold used truck without checking recalls and updates. Poor communication. Poor sales. Not returning phone calls. Not process loan unless through dealership. Horrible experience
Service Exceeded Expectations - Zob
I needed a part ordered and a few minor paint touch ups for a 10 Mustang GT. Mertz Ford GM Mike Rich suggested I bring it in and have their paint tech look it over and see what can be done. Paint touch ups are difficult, but I was very pleased with the results. The process took less than an hour. I also ordered a new battery cover a few days before and I was able to pick it up the same day the paint was repaired. Great service and excellent results. Appreciate the help.
Laura Ford of Sullivan was absolutely great to work with... - John m
Laura Ford of Sullivan was absolutely great to work with and complete a deal. Great price, service, and the vehicle was exactly what I expected as I reside nearly 1000miles away. Bruce Sappington was a pleasure to work with.
I had a great buying experience at Jack Schmitt. My... - Karen K
I had a great buying experience at Jack Schmitt. My sales rep was Nick Karateew he was awesome to work with, and very helpful! Love my new Ranger.
Could not find the desired Ford Transit Van in Nashville.... - kohlrabi
Could not find the desired Ford Transit Van in Nashville. I found what I wanted in St. Louis. Kevin Keeve helped make this online purchase a pleasant adventure.
Wow! Awful! I talked to a sales person explaining that I... - Reharts
Wow! Awful! I talked to a sales person explaining that I needed to trade in 2 vehicles, a 2006 Cadillac SRX and a 2016 Chevy Cruze. The salesman requested that I bring in both cars. I made arrangements to have both cars at the Dealership. I test drove a car for almost an hour and had it checked out. I was scolded by the Sales person when I returned. I requested three times to have my cars "appraised" for a trade-in. The Salesman refused claiming his manager will only appraise the cars if I am committed to buying. I told them I needed numbers before I could commit. I test drove a second car. They still refused to give me trade in values. I told the Salesman I didn't have any more time and drove one of my cars home. I had to walk to the car dealership to drive home my second car. Later I called the Sales Manager who was rude and just stated: "You are not ready to buy."
This Dealership wasted 4 hours of my time. Yikes!
I went to purchase a new 2021 Ford F150 Platinum, listed... - WildwoodMo
I went to purchase a new 2021 Ford F150 Platinum, listed online for a sales price of $59,020.00(I have time stamped proof of this price). After my test drive, I informed the sales rep that I wanted to purchase the vehicle.
15 minutes later I'm heading back to the dealership with my trade in. I get a call from the sales rep saying they've made a "mistake" and now the vehicle price is $62,500.00. A FULL $3500 more than the advertised website price. I'm not an attorney, but feel this clearly breaks Missouri's Bait and Switch laws around advertised prices.
I spoke to the sales manager - Mike - and requested they honor the advertised price. Mike was not willing to offer any help. In fact, he told me they were under no obligation to honor any price listed online or on the lot. I will never step foot on this dealership again and would suggest anyone looking for a square deal do the same.
Had a great experience. Jeff Lenz is the best. Friendly,... - Foxtrot JFK @yahoo.com
Had a great experience. Jeff Lenz is the best. Friendly, mannerly, went out of his way for us. No pressure either. The whole process only took 3 hours.
Bought a 2016 Ford F2 50 told it was in their shop... - Illeng2000
Bought a 2016 Ford F2 50 told it was in their shop everything worked for work good and like it was supposed to got at home switches were broken headlights didn’t work liftgate didn’t work needed oil change coolant change clearance lights didn’t work tires are out of balance
Loved the customer service he was a awesome person that... - felicityauburn
Loved the customer service he was a awesome person that worked with me to get a car. He will definetely be recommended for next time I purchase a vehicle.
Paul Cerame Service is poor. - Rich
My 2016 Ford Focus, while I wouldn't call it a lemon, is a huge disappointment. It is a car that has had too much work needed within or immediately outside the warranty period. About two years ago when a little bit of time/mileage was left on the 3/36 warranty, I noticed that it struggled to maintain on hills if your foot wasn't on the brake. I'm not meaning for an extended period of time. I mean in the time that you adjust your footing on the brake or shift to the gas pedal.
I realize that to some extent that cars can 'slip' a little bit in these situations and I told the service manager at Paul Cerame Ford this when he tried to lecture me on this. I said, I've driven over 500K miles, for 33 years and with multiple cars, so I have a clue what to expect. I said, this car stands out as one that doesn't hold it's position well.
Anyway, just over 2 years ago I took it as this was a noticeable problem. It was covered under warranty and it was 'fixed' and I didn't think about it too much. Bad clutch, authorized Ford dealership fixed it. I'm probably good. I didn't think about a warranty on the new clutch. The warranty I found out that I was given was a 12 month/12K mile warranty. To me a clutch is an item that you should have for a while.
"Most clutches are designed to last approximately 60,000 miles before they need to be replaced. Some may need replacing at 30,000 and some others can keep going well over 100,000 miles, but this is fairly uncommon."
Okay so my first clutch, it went out at around 30K, my next clutch started failing within the first year I had it and I thought maybe this is something that isn't covered? I don't know, I'm driving another car commonly and I don't do excessive hill driving and I don't do excessive hill parking, so you know I might sense I have an issue and I might just shift to my other car or not run into the situation again where it is slipping for another little while and 'out of sight, out of mind'.
I'm reading that they are commonly designed to go about 60K miles before being replaced. But, the (Cerame/Ford) warranty on their replacement clutch was a weak 12month/12K miles. It's like don't count on our quality parts/workmanship for too long. I pointed out that having such a weak warranty indicates that you all don't have much faith in your parts/work. If you did, you'd give a better warranty. So he defended it of course and started to cite customer satisfaction since 1995 or that's where he was going. I shut him down as how is that relevant to me. I had a clutch that fails kind of early on the car and their replacement clutch isn't any better, if anything the part/work didn't last even that long. Instead of owning up the fact that perhaps they aren't perfect he went into a defend the dealership mode and deal with it mode. That's a fine way to treat a customer who has gotten work done there on multiple occasions.
As I indicated, I wasn't very quick on dealing with this as I have another car I commonly drive, I have a busy life and it's not real convenient for me to drop the car off there. You know time passes and you neglect. It was all: Call Ford if you have a beef. No, let's see how we can keep you a happy and loyal customer. No let's look at it and see if clutch replacement didn't work out well or let's see if you can advocate on your behalf to Ford. No nothing, just a snarky 'what do you expect me to do about it'? I guess if there is a risk that they won't have a nice payout for work they do, then well, sorry buddy, we don't care. I guess it doesn't matter if you've taken your car to them for work on multiple times before. Tough luck, bring it in an you'll or someone will pay out of the butt. First time, there is a risk that they might get a handsome payout, it's screw you, call Ford.
So, I said, "Because I didn't report the problem with the replacement clutch soon enough, this is a well tough luck buddy moment." He said this is a Ford problem. I said, how is it just a Ford problem if you did the work on the replacement clutch and it became apparent that the work wasn't taking too well or lasting that long?
I rolled back recently when I shifted my foot on the brake for a moment into another car. Now, it wasn't a high speed impact or anything, but it was still annoying. I told him you know if I were driving my other car, I wouldn't have had this circumstance. I said actually in most cars, I've not had this sort of issue. I said, even after your 'fix' I still had the problem, but I didn't address it soon enough. He was of course unmoved and why would he be? Apparently customers mean nothing to the service department unless they get a big fat payout.
So, yeah, if you want service or someone to work with you, Paul Cerame isn't the place. If their service treats their customers like this, I can't see a situation in which I'd buy a car from them. Why so when there is a 'risk' that they wouldn't get a nice payout for work, they shut you down?
If a dealership treats me right and takes into account the customer experience and customer concerns, I will be loyal to a fault. However, if they are. Sorry buddy, your tough luck, too bad about our work and it not working out well for you. Well, then I have no use for them and I will let anyone who cares know.
So, Paul Cerame, consider me a lost customer forever. I probably will never buy another Ford Focus and I certainly will never consider you when looking at cars or considering where to get maintenance work done. Not only have you lost a customer now and in the future, but to potentially to anyone I have influence with they will be aware about how you treat customers in the service dept. Bommarito on the other hand knows how to treat it's customers.
Randy and Justin are amazing salesman! They made the... - gwalad
Randy and Justin are amazing salesman! They made the buying experience super easy and fun! They were very professional and super informative! I would highly recommend them and this dealership! Shaun is the finance personal and explained everything in perfect detail! He worked with me and made things 100 times easier!! I appreciate everything these gentleman and dealership have done for me!
Awesome! - LAYCIELYNNE
Everyone at this dealership was friendly, worked fast, & wanted to make sure I loved what I was purchasing. I was so happy with the entire experience. David Talbert was the salesman that helped me & he was GREAT!!!
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