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Very pleased with the knowledge of Audi vehicles and very... - Cavogt
Very pleased with the knowledge of Audi vehicles and very pleasant to deal with. Also, great with follow up after purchase of vehicle. Would recommend
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Audi Kirkwood broke my s5 convertible top frame while it... - caseycoatsesq
Audi Kirkwood broke my s5 convertible top frame while it was there for manufacturers warranty replacement of the hydraulic pump, they ripped the headliner too, damaged my window tint, broke the latch on the spare access panel - they refuse to fix ANY of the damage... they charged me storage fees of $75/day, revoked the loaner vehicle, somebody broke into my glove box and stole my 9mm. i didnt have my car for over 2 months and when i got it back my car it was trashed. this is how they delivered my car back to me, this is how they performed the hydraulic pump warranty pump. i have posted pics of the damage and condition of the vehicle when they returned it to my on google review and on their audi kirkwood fb page. this is NOT a reputable dealer. i cant believe audi lets them keep their franchise.
I had a very bad experience there. The salesman I... - maabdellatif18
I had a very bad experience there. The salesman I initially dealt with was Bob. I negotiated the price with him. I explicitly mentioned “out the door price” and “including fees and taxes” and he agreed on a final price of $31,210.
Since we agreed on a price and I found the car I wanted, I got on a plane the following day to check it out and purchase the vehicle. However, when they finally got me to financing, the lady told me I had to pay taxes on the vehicle. I was very confused. Bob wasn’t in that day, so they called him up to confirm this. Bob completely denied what I said. I decided to leave the dealership that day.
The next day, Bob followed up with me over the phone. He finally asked me if I was still interested in the car. I said I didn’t know and I was leaving my options open for now. Following that, this is what he said almost verbatim “Let me answer that question for you. The answer is no. That’s because I don’t want to work with people like you. People that are indecisive.” I didn’t let his demeaning tone get in the way of me buying that car.
When I went back to the dealership that day, apparently Bob was too busy with other customers and had Woody finish me up. Bob came over in between the process and pretended like the conversation we had over the phone didn’t happen (much like the price we agreed to over the phone). I didn’t even get an apology from him.
I never did anything to this man to warrant such a nasty and condescending treatment. Also, I’m African-American. I’m not sure if there was any racial motive involved because he didn’t want to personally do business with me. Even if I had mentioned my experience with his superiors, I’m sure his workplace would side with him much like when they denied the price I had negotiated with Bob.
I’ve had many people tell me to share my experience because they were just as baffled as I was with this person’s behavior towards a customer. Please let us know your experience in case there is a pattern of racial motive behind running their business.