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This is our 2nd purchase with Elco. They make the process... - Kellymo
This is our 2nd purchase with Elco. They make the process so easy and Jimmy was a pleasure to work with! We will be back
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You'll Love Jack Schmitt Cadillac Too!!! - Dealer Review
We have been going to Jack Schmitt Cadillac for over ten years. They look excellent care of two of our Cadillacs and a Buick. In all these years they have always been fair and honest. In an industry that is rife with unscrupulous dealers and people, the staff at Jack Schmitt have been outstanding in their customer service. They treat all of their customers as if they are the most important customer they have. My husband lost his leg last year, and the owner and service staff have gone above and beyond to help us out. When we decided to sell our Cadillac, John Schmitt helped us to out get us a very fair price for the car. We recently decided our Buick was too small for us due to my husband’s wheelchair. John Schmitt did everything he could to get us the best trade-in for our Buick and gave us incredible deal on a used Cadillac XRS. They really do care about their customers. They have always treated us like family. That is why so many customer are repeat buyers over and over again. If you are looking for a Cadillac dealer who you can trust for new or pre-owned vehicles, go to Jack Schmitt Cadillac.
After initially not hearing back after submitting an... - Matt
After initially not hearing back after submitting an online request Doug took over and was amazing. Handled just about everything over the phone and was very responsive throughout the day. They even granted our request of social distancing and handling all paperwork outside. Even though it was chilly and rainy, they got it all done. Very much appreciated during these times. Couldn’t have asked for a better experience.
Rude, dismissive, very poor customer service. We... - a
Rude, dismissive, very poor customer service.
We purchased our vehicle on a cloudy day, went out of town then when we arrived home on a sunny day we noticed a cloudy substance on the windows that would not come off. We went to the dealership to get the issues resolved, we paid a lot of money for a vehicle that we expect to look nice. We were told that it was a used car and were pretty much shoved off. We even talked to the guy who detailed the car for Bommarito and we were told that they knew about the window issue and chose not to say anything to us. So after hours of back and forth we finally got them to agree to detail it themselves. We dropped the car back off and Bommarito Cadillac detailed the car to remove the substance. They were able to get the substance off of the rear window but not the rear driver and rear passenger window. After inspecting the car we noticed that now the rear driver and rear passenger windows had scratches on them due to them trying to remove the substance. There was no apologies, no eagerness to fix the issue, nothing. They said they weren't going to pay to replace the windows and that "I could buy the car back and sell it to someone else as is for more than what you bought it, clearly look at the lot there's not much out there". We said we just want the windows fixed since now they have visible scratches due to their work. We were told that someone would call us, no one ever did. When we told them this we were told "that's not my job" things were constantly pushed off to someone else. We showed up to the dealership 5 times in two weeks! Then were treated extremely rude, talked to in a very dismissive annoyed manner, they constantly rolled their eyes at us, very snippy. We were told that now someone else would be handling our problem and once again waited days for a phone call. Anytime we called we would get forwarded to voicemail, told they were in a meeting or told someone wasn't in. Seems as if there is never a manager there? We have had to deal with two managers and still nothing is being resolved. This has been ongoing for weeks now with still not help. We just want the issue resolved, our windows replaced. The customer service we have been giving since this ordeal began has been horrible. They treated us great when buying a car from them but, now we are being treated like a nuisance. I am highly disappointed in how dragged out this is becoming and how we have to track people down to a problem fixed that was done by them!
Delightful buying experience - XT4FAN
After having several less-than-stellar experiences at other dealerships who clearly haven't learned women actually CAN buy cars on their own, I cannot say enough about how different my experience at Sapaugh was. My salesman, Mike Indelicato, was totally delightful. Friendly and easy-going, he let me ask the questions I needed/wanted without just assuming I knew nothing. I found the price/dealing to be very fair and I believe I got a great deal on a new car that I'm really happy with. I look forward to continuing to do business with them.
ELCO Chevrolet Cadillac Inc