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I would most definitely recommend Bommarito Ford based on... - Tori
I would most definitely recommend Bommarito Ford based on my experience. Mr. Clay’s service was extraordinary! Not only was he approachable and friendly, but he was all those things while still being very professional and efficient. My parents and I came in knowing what I wanted, but unfortunately we could not get that vehicle which really had me discouraged. However, Mr. Clay was there to help us do a little more digging and we found the perfect car! It did not feel like someone was trying to pressure me in to buying a car. He just showed us what he recommended and things that I wanted to check out which was great. Mr. Clay was very honest about my wants, expectations, and actual reality and I appreciate that. Another thing I like about the dealership is that there are no hassles when it comes to prices, everything is straight forward and with Mr. Clay’s help I was able to quickly get a great deal on a beautiful car. Throughout the whole process Mr. Clay kept saying “I’ll take care of you/you all.” And that is what he definitely did!❤️
Top Reviewed Specialists At This Dealership
Ford Sales & Product Specialist
Sales and Leasing Specialist
Internet Sales Manager and Product Specialist
Justin was the best!! He made our purchase sooooo easy... - Mgus
Justin was the best!! He made our purchase sooooo easy and fast!! He went above and beyond! Very thankful to him! Excellent service! And we love our car!! Thank you!
Sheesh, I've tried to complete this twice already and I... - cmerrick1954
Sheesh, I've tried to complete this twice already and I don't think I succeeded. The reason I'm trying a third time is because of the SUPER wonderful people from the shuttle driver to the guy who brought my car out, to the other workers in the office.
Thank you BtW, my previous answer was much longer because of the exceptional service by everyone..
Joe made buying my vehicle so easy! There was no hard... - CINDY
Joe made buying my vehicle so easy! There was no hard pressure sale and he was knowledgeable and personable. He helped me to understand the special features on my SUV and made sure I got a fair deal.
Bill in finance made the whole process of financing my vehicle understandable and easy, too.
Rick worked with Ford to repair my 6 month old truck for... - Denny
Rick worked with Ford to repair my 6 month old truck for a part not covered under warranty for very little cost to me. The repair was done very quickly.
Working with Dave was a fantastic. We went in to test... - AaronG
Working with Dave was a fantastic. We went in to test drive a vehicle, fell in love with it, and he got us out the door with the right payment and never played any “sales games” in order to make the deal. Highly recommend!
Internet Sales Manager
Lynn Downey as always was incredible. Financing was a... - Denise Pallardy
Lynn Downey as always was incredible. Financing was a breeze. The truck came out of the service bay shiny and new looking! It looked fabulous. Marshall Ford has gotten our business for years and will continue because THEY GO THE EXTRA MILE!!!
The team at Schicker did a great job walking me through... - gmass54
The team at Schicker did a great job walking me through the ordering process and keeping me informed about the status of my new Mach E while it was being built and shipped.
Bought a used 2016 Ford Edge with 44k+/- miles on it and... - auerjim
Bought a used 2016 Ford Edge with 44k+/- miles on it and after pointing out that the tires were worn, was told the tires were in great condition with no worries because Sinclair is a tire dealer. Less than 5k miles put on it and the service dept said it needs (4) new tires at the first service appointment. Seriously... This is terrible.
Made an 8:00am appointment and checked on it twice throughout the day (11:43am & 2:07pm) because no one called. Was asked twice if I had or owned a sleeping bag when I talked to the service advisor?? Sleeping bag... xxx? He said he was making a joke. They had my vehicle from 6:30am until 3:19pm when I paid for the service and they wanted to make jokes?
Furthermore... I was asked to wait in the customer service waiting room and someone would bring my vehicle up and present it to me. 27 minutes later I asked when I could get my vehicle and was told that when the porter brought it up I could have taken it... Thanks for that great communication and customer service. I called and asked to speak with the service mgr. He was very calm but honestly didn't seem as if he was that concerned. I'm not the guy that wants anything for free but being a service mgr. myself... I wasn't offered anything for my troubles other than he'll have to review the tapes to see if what I said truly happened and he would address it.
My first and last service appointment with this dealership as a new customer. Absolutely the "WORST" service experience ever with any dealership. Customer service is a joke by the individuals I dealt with and terrible service after scheduling an online appointment. Stay away from this dealer and their sister dealerships. Simply Pathetic...
Just purchased my new 2021 titanium Escape from Zach... - Sue Sinclair
Just purchased my new 2021 titanium Escape from Zach Schnare. He worked very hard to find one for me. It was a great experience working with him
Tracy Gersbacher was fantastic, thank you so much! Tracy... - Annette Read
Tracy Gersbacher was fantastic, thank you so much! Tracy was informative, thorough, thoughtful and made the experience fun. John, who did our paperwork, was efficient and kind. Great dealership. So excited about my Jeep!
Was very happy with my experience. The process went very... - skearns
Was very happy with my experience. The process went very quick. I traded in an F150 for a F250 and Mike Kearns had the truck parked out front ready to test drive when we arrived. I was very impressed with the service and respect my wife and I received.
Could not find the desired Ford Transit Van in Nashville.... - kohlrabi
Could not find the desired Ford Transit Van in Nashville. I found what I wanted in St. Louis. Kevin Keeve helped make this online purchase a pleasant adventure.
No hassle or pressure and a great environment!!! - Keith
Staff is friendly and great to work with. We were not pressured as all. I will be back and purchase all my vehicles from Schicker Ford in Union. Me and my wife worked with Kyle and he was awsome. True customer service.
Super Sales Experience - BethaltoGirl
I went in not knowing what I wanted, but the salesman, Jim, was very patient with me and let me drive several different vehicles before I chose the perfect one for me. Kudos to Jim! I would recommend him to anyone. He truly listened to me and helped me to get what I wanted! Not what they needed to sell. Great experience!
Great service, friendly efficient helpful. Fast and easy... - KENTK
Great service, friendly efficient helpful. Fast and easy transaction, was very impressed with how smoothly everything went - they even helped switch everything over from old vehicle to new one! definitely will return!
I was most impressed with the salesman I had at this... - jrlavall
I was most impressed with the salesman I had at this dealership his name was Scott Nosser.he was very inventive to my needs at this time. I recommend Scott to anyone who would be interested in purchasing a vehicle. He will definitely treat you right as will Jack Schmitt Ford. I rate them five stars
Service Exceeded Expectations - Zob
I needed a part ordered and a few minor paint touch ups for a 10 Mustang GT. Mertz Ford GM Mike Rich suggested I bring it in and have their paint tech look it over and see what can be done. Paint touch ups are difficult, but I was very pleased with the results. The process took less than an hour. I also ordered a new battery cover a few days before and I was able to pick it up the same day the paint was repaired. Great service and excellent results. Appreciate the help.
They helped me find the exact car that I wanted! My... - sharondsmith5
They helped me find the exact car that I wanted! My prefect little ecosport. Jonathan Spearman and Sly Martin helped me out so much. James was an amazing finance manager. I will definitely send my friends to work with these great folks.
Wow! Awful! I talked to a sales person explaining that I... - Reharts
Wow! Awful! I talked to a sales person explaining that I needed to trade in 2 vehicles, a 2006 Cadillac SRX and a 2016 Chevy Cruze. The salesman requested that I bring in both cars. I made arrangements to have both cars at the Dealership. I test drove a car for almost an hour and had it checked out. I was scolded by the Sales person when I returned. I requested three times to have my cars "appraised" for a trade-in. The Salesman refused claiming his manager will only appraise the cars if I am committed to buying. I told them I needed numbers before I could commit. I test drove a second car. They still refused to give me trade in values. I told the Salesman I didn't have any more time and drove one of my cars home. I had to walk to the car dealership to drive home my second car. Later I called the Sales Manager who was rude and just stated: "You are not ready to buy."
This Dealership wasted 4 hours of my time. Yikes!
Paul Cerame Service is poor. - Rich
My 2016 Ford Focus, while I wouldn't call it a lemon, is a huge disappointment. It is a car that has had too much work needed within or immediately outside the warranty period. About two years ago when a little bit of time/mileage was left on the 3/36 warranty, I noticed that it struggled to maintain on hills if your foot wasn't on the brake. I'm not meaning for an extended period of time. I mean in the time that you adjust your footing on the brake or shift to the gas pedal.
I realize that to some extent that cars can 'slip' a little bit in these situations and I told the service manager at Paul Cerame Ford this when he tried to lecture me on this. I said, I've driven over 500K miles, for 33 years and with multiple cars, so I have a clue what to expect. I said, this car stands out as one that doesn't hold it's position well.
Anyway, just over 2 years ago I took it as this was a noticeable problem. It was covered under warranty and it was 'fixed' and I didn't think about it too much. Bad clutch, authorized Ford dealership fixed it. I'm probably good. I didn't think about a warranty on the new clutch. The warranty I found out that I was given was a 12 month/12K mile warranty. To me a clutch is an item that you should have for a while.
"Most clutches are designed to last approximately 60,000 miles before they need to be replaced. Some may need replacing at 30,000 and some others can keep going well over 100,000 miles, but this is fairly uncommon."
Okay so my first clutch, it went out at around 30K, my next clutch started failing within the first year I had it and I thought maybe this is something that isn't covered? I don't know, I'm driving another car commonly and I don't do excessive hill driving and I don't do excessive hill parking, so you know I might sense I have an issue and I might just shift to my other car or not run into the situation again where it is slipping for another little while and 'out of sight, out of mind'.
I'm reading that they are commonly designed to go about 60K miles before being replaced. But, the (Cerame/Ford) warranty on their replacement clutch was a weak 12month/12K miles. It's like don't count on our quality parts/workmanship for too long. I pointed out that having such a weak warranty indicates that you all don't have much faith in your parts/work. If you did, you'd give a better warranty. So he defended it of course and started to cite customer satisfaction since 1995 or that's where he was going. I shut him down as how is that relevant to me. I had a clutch that fails kind of early on the car and their replacement clutch isn't any better, if anything the part/work didn't last even that long. Instead of owning up the fact that perhaps they aren't perfect he went into a defend the dealership mode and deal with it mode. That's a fine way to treat a customer who has gotten work done there on multiple occasions.
As I indicated, I wasn't very quick on dealing with this as I have another car I commonly drive, I have a busy life and it's not real convenient for me to drop the car off there. You know time passes and you neglect. It was all: Call Ford if you have a beef. No, let's see how we can keep you a happy and loyal customer. No let's look at it and see if clutch replacement didn't work out well or let's see if you can advocate on your behalf to Ford. No nothing, just a snarky 'what do you expect me to do about it'? I guess if there is a risk that they won't have a nice payout for work they do, then well, sorry buddy, we don't care. I guess it doesn't matter if you've taken your car to them for work on multiple times before. Tough luck, bring it in an you'll or someone will pay out of the butt. First time, there is a risk that they might get a handsome payout, it's screw you, call Ford.
So, I said, "Because I didn't report the problem with the replacement clutch soon enough, this is a well tough luck buddy moment." He said this is a Ford problem. I said, how is it just a Ford problem if you did the work on the replacement clutch and it became apparent that the work wasn't taking too well or lasting that long?
I rolled back recently when I shifted my foot on the brake for a moment into another car. Now, it wasn't a high speed impact or anything, but it was still annoying. I told him you know if I were driving my other car, I wouldn't have had this circumstance. I said actually in most cars, I've not had this sort of issue. I said, even after your 'fix' I still had the problem, but I didn't address it soon enough. He was of course unmoved and why would he be? Apparently customers mean nothing to the service department unless they get a big fat payout.
So, yeah, if you want service or someone to work with you, Paul Cerame isn't the place. If their service treats their customers like this, I can't see a situation in which I'd buy a car from them. Why so when there is a 'risk' that they wouldn't get a nice payout for work, they shut you down?
If a dealership treats me right and takes into account the customer experience and customer concerns, I will be loyal to a fault. However, if they are. Sorry buddy, your tough luck, too bad about our work and it not working out well for you. Well, then I have no use for them and I will let anyone who cares know.
So, Paul Cerame, consider me a lost customer forever. I probably will never buy another Ford Focus and I certainly will never consider you when looking at cars or considering where to get maintenance work done. Not only have you lost a customer now and in the future, but to potentially to anyone I have influence with they will be aware about how you treat customers in the service dept. Bommarito on the other hand knows how to treat it's customers.
I went to purchase a new 2021 Ford F150 Platinum, listed... - WildwoodMo
I went to purchase a new 2021 Ford F150 Platinum, listed online for a sales price of $59,020.00(I have time stamped proof of this price). After my test drive, I informed the sales rep that I wanted to purchase the vehicle.
15 minutes later I'm heading back to the dealership with my trade in. I get a call from the sales rep saying they've made a "mistake" and now the vehicle price is $62,500.00. A FULL $3500 more than the advertised website price. I'm not an attorney, but feel this clearly breaks Missouri's Bait and Switch laws around advertised prices.
I spoke to the sales manager - Mike - and requested they honor the advertised price. Mike was not willing to offer any help. In fact, he told me they were under no obligation to honor any price listed online or on the lot. I will never step foot on this dealership again and would suggest anyone looking for a square deal do the same.
Bought a 2016 Ford F2 50 told it was in their shop... - Illeng2000
Bought a 2016 Ford F2 50 told it was in their shop everything worked for work good and like it was supposed to got at home switches were broken headlights didn’t work liftgate didn’t work needed oil change coolant change clearance lights didn’t work tires are out of balance
Dealing with you all in the service dept. has been a... - todd
Dealing with you all in the service dept. has been a absolute nightmare. Worst experience I have ever had with a auto repair. Everyone BEWARE......
Came in for an oil change was told it's an hour and a... - Jw
Came in for an oil change was told it's an hour and a half... I did come in early but I think that is too much. I was a repeat customer but I'll find another dealer that wants my business
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