The worst year long repair service I ever experienced! - TANNELLE
Have been dealing with this dealership for over a year; specifically the service dept. I have had the same issue duplicate itself 5 times and each time this dealer replaces a part that is not correcting the issue. I understand diagnostic codes and everything, but on multiple occasions they have all pointed back to the throttle needing to be replaced. They even wrote on one of my repair tickets that if "this repair" did not fix the problem and it resurfaced again they would replace the throttle. Well the issue did resurface a couple months later and we took it back assuming they would replace the throttle. However, they replaced something totally different and charges us a 5th time for something that did not correct the problem. So the most recent visit, the decided to go ahead and replace the throttle. After 5 -6 failed attempts and $2700.00 of my extremely hard earned money they replaced the throttle at the tune of $391.00 and that was only for the part. Nevertheless, I have yet to find a throttle that cost over $244.00 on any parts website. They seem to run between $112 - 244.00 for my vehicle model. After so many epic failures at repairing my vehicle, they did "waive" the labor rate on the 6th attempt. However, I don't doubt they more than likely added it back in as a hidden charge with the part cost, considering the huge difference in what they charged for the parts and the average price several parts websites offer them far. Tricky tricky deceptive company. All I have to say is God don't like ugly. This dealership is as ugly as they come! Did someone say bankruptcy!
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