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Ryan and this dealership were awesome and very helpful.... - SLE
Ryan and this dealership were awesome and very helpful. We are so excited about our 2021 Telluride! It is amazing! So happy we came here!
Top Reviewed Specialists At This Dealership
Sales and Leasing
I came into the dealership because my car was totaled. I... - slinkard1
I came into the dealership because my car was totaled. I have bought many vehicles from the Suntrup Automotive Group. I was treated with respect and given an absolutely incredible deal. All 4 vehicles in my home are from the Suntrup Automotive Group. The rest of my vehicles will most likely be bought here as well. Go see Robin in sales and get Dzevad to work your deal, It's quick and painless. Kudos Suntrup Kia.
Larry haywood was amazing to work with. No pressure and... - dae947
Larry haywood was amazing to work with. No pressure and very informative. We will definitely return to him when we are ready for another car.
Sales & Leasing Consultant
If you want a good salesman ask for Faybian! He was very... - Anikagalbraith
If you want a good salesman ask for Faybian! He was very kind, honest, and patient during my process. I couldn’t have been happier with his service and I am definitely coming back because of him!
Great place to buy a car! Justin Avery went out of his... - Kathy
Great place to buy a car! Justin Avery went out of his way to help us with our selection! Loved the service! Will return in the future!
Left my car 5 day repair job. Took 18 days, cover in... - Saywhite
Left my car 5 day repair job. Took 18 days, cover in trunk missing. Their response-we didnt do it -you must buy another piece.
Remember the old slogan"would you buy a used car from... - Sandy LaRouche
Remember the old slogan"would you buy a used car from this man?" Well, when you meet Brian Fiddleman at HWKia, you will know the answer is "YES". Brian was empathetic to we little old octogenarian hobbits--we trusted him. Finally after supporting new fuel options for years--we bought an electric car! Look for license plate GASFRE--that's me.
Knowledgeable and friendly. Solid communication. I don’t... - Paris
Knowledgeable and friendly. Solid communication. I don’t see the need for a twenty five word minimum response here. You want to rethink this survey method.
Poor service...avoid at all costs - Leeseeigh
I went to this dealership to purchase a vehicle. We had our financing already lined up and just needed to get the credit union the numbers and the deal would be locked in.
We went to view a Kia Cadenza that was offered for an amazing price. Our salesman (Brent) was initially very personable and helpful. We worked out numbers quickly and had them send the purchase order to the bank.
It took a little bit for the bank to process the paperwork and get final clearance from their lending dept. Once that was all clear (this was 5pm on a Thursday evening, the dealership closes at 6pm), we called our sales rep to ensure it would still be okay if we got our paperwork done at the credit union and we came to pick up that night. He said this was fine and we proceeded with the deal.
We got a phone call from our sales rep to check on our progress around 5:45 (understandable) and we told him we were pretty much finished with the paperwork. This is where it went downhill...
He then asked me for how much the check was for. It was exactly the amount they listed in the purchase order. He then asked me if we were bringing the title for our trade...I told him no and that he would receive that directly from the credit union. He insisted he needed the title right away to allow us to take delivery.
I confirmed with the credit union that the title would be sent to the dealer promptly but that was not good enough. He asked the credit union rep to call his finance manager.
The story only gets better...
We had our credit union rep call the finance manager. She put him on speakerphone (thank goodness). She confirms what I had told our sales rep...that they would receive the title in the mail from their corporate office. He said he can't do that and that he needs the title. She assured him that he would have the title and he said, "I can't trust you. I don't know you." (They are calling from a well-respected credit union with offices spread across the STL area).
She then offers to prepare a lien release or something to show that the loan is paid. He refuses. She then says she can give him a check for the full amount and then he could send only the payoff back (she was originally trying to cut out the middle man, smart). Once he realized how ridiculous that was, he said that we can move forward with the lien release and proceed with delivery. As we were preparing to hang up, he said... "Are they still there?" And she informed him that we were. He then asked if we are aware that they close at 6? And then I interjected to say that we were aware and our salesperson agreed to stay to close the deal. He placed us on hold.
When he came back on the line, he told us that they are not willing to stay. They thought we would be there sooner. We had the check ready and all paperwork was signed. He rambled on about something related to the time and in my shock, I told him to keep the car and sell it to someone else.
I understand that folks want to get out of work on time. I am human and I get it, but when we already had an agreement and you renege...not only that, but you're extremely rude to me and the reps from the credit union... I felt disrespected and devalued.
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