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Chase keeps everyone informed on your vehicle status even... - TEENIEREE63
Chase keeps everyone informed on your vehicle status even though he is always on the go!! He inform us at our last service that we would need extra work done at this service call!! Highly recommend the service crew!!
Top Reviewed Specialists At This Dealership
Service was great! Very nice and attentive salesman!... - ARDUCKHUNTER_25
Service was great! Very nice and attentive salesman! Worked as quickly as possible to get us taken care of. Very pleased with the new vehicle.
Internet Sales Manager
A bad experience turned into A GREAT EXPERIENCE! I... - patriot0828
A bad experience turned into A GREAT EXPERIENCE! I purchased a 2017 Kia Forte that had problems from the start. It was covered under factory warranty but the Kia dealer could not fix the problem with the radiator fan. I want to stress that I thoroughly enjoyed dealing with everyone at the dealership. My salesman Scott was very friendly and accommodating. Mike Mosley in Finance is a pleasure to deal with as well and assured me the old loan would be paid off with the purchase and new loan. Amber in used car sales was also very helpful. All in all this dealership took a bad situation and made it a great experience. They took possession of the old Kia and had the General Manager reach out to me. David George then began to call multiple dealerships in order to find me another vehicle. I was not easy on any of them and they withstood the pressure in order to make the situation a great customer service experience. I ended up finding a car that was slightly more money but a solid buy. I put over 700.00 in the old car they took back and they gave that money back to me on the new car. I am overjoyed at the experience that I had. Bad things happen from time to time in this world. It is inevitable, but they lengths they went through to correct the experience and make it right with the customer will have me coming back again to purchase another car. I am very pleased to have worked with the staff at Jim Norton Chevrolet.
Internet Product Specialist
New Car Product Specialist
Always curtious fast and efficient . Great service !... - plexuslizzieb
Always curtious fast and efficient . Great service ! Appreciate them always get you in quickly. Always a smile and a welcome. They keep you happy n satisfied.
Professional Sales Consultant
Chasity helped me and a few of my friends get into the... - gkneeofthebottle
Chasity helped me and a few of my friends get into the cars we wanted. I send her all the business I can. And I will be back to buy a truck soon! But only from Chasity!
Service department is always top notch. Levi Shepard is... - dennyw
Service department is always top notch. Levi Shepard is excellent and provides the utmost in customer service. I drive a GMC currently but bring it to Fayetteville Chevrolet
I saw them and inventory online been looking for months... - Steve_griffitt
I saw them and inventory online been looking for months but had to have right deal and the truck and payments I could afford the sales man blu found the truck, made the deal I needed to happen and went down the ladies greeted me got me to mr.Blu and he made it all happen I will be back thank you to them
Wonderful people to work with purchasing a vehicle, and... - MightyMightyTitan
Wonderful people to work with purchasing a vehicle, and same great experience when I take my vehicle in for service. Will always come back to Suburban Chevrolet.
STAY AWAY FROM THIS DEALERSHIP!!!!!!!!!!!!!!!! Brought my... - kenfrado
STAY AWAY FROM THIS DEALERSHIP!!!!!!!!!!!!!!!! Brought my truck fort estimate and review to them first mistake. Came up with $8000.00 repair estimate and upon physical inspection all parts sprayed with oil to show failure. Not being fooled and showing their documents to another dealership they showed different pricing on all items. EXAMPLE $75.00 dist cap $300.00 plug wires being charged for Brake Flush when replacing master cyl process includes complete flush SKY HIGH PRICES WITH COATING OIL ONTO GOOD PARTS! Also when told YOUR GOING TO GET FLEET PRICING? That means a Fleet ENEMA! They started with a free inspection and ending with False charges for Rear drum inspection and shopinglist of close to $8000.00. Charges close to $200.00 for a phoney inspection list and FLEET ? PRICING? Got the needed repairs elsewhere for $2500.00 with OEM parts at a GM dealership no lie STAY AWAY FROM THIS PLACE save yourself to hidden cost and agravation!
Beware! Looks like this place is lucky to receive a... - DrRFetters
Beware! Looks like this place is lucky to receive a "1-Star", started on Saturday to buy a used vehicle... Was given a run around after I supplied all the docs they requested. JR said everything looked good and this should be a breeze, the deal had to be done by his finance manager, we called him a couple times finding out we got bumped every time. Was put off until Monday, promised I would be called.
Monday came and went, No call back, even after I called him three times, no one had looked at my "deal". Put off until Tuesday, JR. promised he would call me.
Tuesday, Nothing and I assure you credit is not bad at all, not the best but not bad. JR. said he would call on Wednesday. I tried to call the General Manager, Don Lindsey, three times and left a message each time, no call back here either.
Wednesday, 8:24am, called JR (his office phone was forwarded into his cellular), he said he was getting ready for work, famous words, I will call you back in just a little bit! LOL. you know what happened. So at 10:55am I tried to call Mr. Lindsey again and went to voice mail, (left another message, don't expect a return call, but I left the message). I then called back and ask if anyone in management answers their phone the operator transferred me to Arnold "The sales manager", guess what? Yep, I left a message, don't expect a return call.
Mr. Lindsey finally called me back after I started trying to reach the owner Mr. Norton, he called me, told me he wanted to check a couple things out and would call me back in 30 mins. Guess What? No call, however the finance manager called me and strung me along for a couple days, ran my credit some more.. Now my bruised credit score is now in the toilet (540-572) it was up over 650 before I started with these yea hoos.
I would NEVER consider buying a new car from this place. And after reading all the nightmare stories on here from other VICTIMS... Wow, very sad.
Update: Even Mr. Norton himself finally called me about 5 days in to this nightmare and said "well they should not have submitted to so many banks" but never offered anything to fix the situation..... Again BEWAE of this DEALERSHIP
I feel they were honest and forthcoming about everything.... - kimtcable
I feel they were honest and forthcoming about everything. I would definitely recommend this dealership to anyone. The hysterical response to the COVID virus has made it more difficult to conduct any kind of business right now.
Saleswoman was awesome but we and she had a less than... - farmtoy1
Saleswoman was awesome but we and she had a less than pleasant manager to deal with. We had been working with local Kansas dealership Romans Chevrolet as they tried to get the truck from Owasso for us and didn't understand why they couldn't make it happen until we were dealing face to face with the manager ourselves. We immediately jumped in our old truck and headed over to Landers Chevrolet in Joplin, MO - - - and they made the deal with us pleasantly and with little wasted time. Possibly Classic Chevrolet could benchmark with Landers for customer treatment and how to make deals that don't make your customers mad. Again - not the sales woman - it was all the manager's treatment of her and us that made us move on.
Excellent service! Bought the truck there. My parents... - aktrophyhunter
Excellent service! Bought the truck there. My parents took it in as I’m out of state at the moment. They said they were timely and the truck drove better.
I was extremely happy with the service at Republic... - Carolpoppe
I was extremely happy with the service at Republic pinegar Chevrolet when purchasing my GMC Turrain. Salesman Al is a 10 on customer service scale
Bill Roberts always provides quality, (and nice), service - Leslie
I have sometimes run late to my car service appointments, yet the service staff is ALWAYS nice about it. I appreciate the mechanics as well, for I have never had an issue with their service. Jody is always nice to talk to, as well.
Great Customer Service for a female "Senior Citizen" - L B
Needed an extra key for 2006 Solstice. Rick Ruth made one but once getting home it didn't work.
After calling him to let him know, he asked me to come back in to make it right. Come to find out the ignition lock cylinder and ignition key were on recall. They took care of that recall plus other recalls for my make and model. I could not be happier with the friendliness of the entire service department. Thank you Rick. You just made things in this COVID 19 world, a litter easier for your now, new customer :)
Excellent Service - dprintlady1
Griffith is service driven and takes excellent care of their customers. Kris Warner is top notch service! The techs completed my scheduled service in a timely manner.
this a great dealer ship i talked to mike he was very... - jmunder
this a great dealer ship i talked to mike he was very helpful knew his job he showed me the exact truck i asked about
Buyer Beware - ThomasBex
“BUYER BEWARE MIAMI AUTO SUPERCENTER”
Let's start with I have purchased 3 autos over the internet recently. The first was a 2016 Nissan NV3500 from Nissan of Muskogee Okla, then a 2018 Dodge Grand Caravan GT from Dick Bailey Motors in Okmulgee Okla and then a 2018 Chevrolet Silverado 3500 Highcountry from Classic Chevrolet Buick GMC in Granbury Tx. In each case the dealer was more than happy to deliver the vehicles to our home in Norman Ok and sign the paperwork at our dining room table... but not Miami Auto Supercenter, Scott Purdy says "Oh no we can't do that. Oklahoma has a three-day rescission period to change your mind about contracts signed in your home. You could back out of the deal". Why didn't I get it right then? If all the other dealers had no problem with the rescission period, why did Miami Auto Supercenter? So we drove up to their dealership to get the 2018 Nissan Maxima Platinum. We had driven 2018 and 19 Maximas and were very familiar with the car, how they handled and all the options standard with the Platinum edition so we essentially just looked the car over really well making sure there was no damage to interior/exterior. The car had 5673 miles on it, what could possibly be wrong with it other than physical damage that wouldn’t be covered under the bumper to bumper new car warranty?
For those who don’t know, I didn’t, the Nissan Maxima radio has an SD Card that holds all of the user info, radio programming, phone setup etc. and 100% of navigation. Most importantly that card is not cheap.
Guess what was missing?
When I contacted my salesman about it he escalated the problem to Scott Purdy, Mr. Purdy said he would ship the card along with the title and I should have it within a couple of days. Sure enough the envelope came and I picked it up at the post office then took it directly to my local Nissan dealer to install it. Remember what I said about the cards being specific to that particular automobile…? Well they definitely are and Mr. Purdy had sent the wrong card. I called him immediately and that’s when I started getting “attitude” from him. I had had the car for a week by then and I wanted my $32,000.00+ purchase to function as it should and what I got from him was “He would TRY and locate the correct card” and when I suggested they order one from Nissan his reply was “That ain’t going to happen” then he started blaming the whole thing on my wife and I, we should have test driven the car more thoroughly. Show of hands, how many of you, when you are test driving an almost new car, program the radio then turn the car off and back on to see if the programming stays?
So I gave him two days and called back. He was busy and couldn’t take my call so I left a voice mail to please call me and update me on what was happening. Two more days go by without any communication and I call again. Same story, voice mail. I call the salesman who says he will get right on it. Two more days… I call back first for the salesman, voice mail, then Mr. Purdy, voice mail, so I’m a little frustrated. I wait until the next day and call again but this time I asked for the general manager and was sent to the voice mail of Jerry King who is actually listed as the New Car Sales Manager. So I left another voice mail. That was over two weeks ago. Last week I went on their sight and in their Contact Us comments field I left a detailed message as to my intentions to tell this story to the world if I didn’t get some kind of response. Another week and no response.
Now, as I am writing this I paused and called once again. This time I spoke with… oh crap I didn’t write his name down and forgetful me has let it slip my mind. Anyway, I was told that he (the person to whom I spoke) would find out what was going on and call me back within 30 minutes… that was three hours ago… four hours… five hours and no call back. I’m giving till tomorrow before I finish this.
OK… so I gave them a week, 7 days and no call back. I am now of the opinion that they are ignoring me, hoping I will just disappear. Not going to happen. In the mean time I had Bob Moore Nissan order me a card $321.73, not cheap.
The reason I am persisting now is to warn anyone who reads this, Do Not Do Business with Miami Auto Supercenter, do not trust anything they tell you, do not trust them period. They are not trust worthy. In many instances you get lousy service because of a lackadaisical attitude, lack of training or poor operational coordination but in this case it’s just pure “Get the Buck and Screw the Customer”.
My car is a Braun handicap accessible vehicle that I took... - stacysky32
My car is a Braun handicap accessible vehicle that I took for service at Jay Hatfield Mobility. My experience was horrible there! Had my car for 4 days, looked at it 1 day and stated “we don’t know what’s wrong with it, come get it”. Even though they did find a drain on the battery. Picked it up, brought it home and the next day battery was dead again. Syd was rude in the service dept and he was very unprofessional and absolutely no interest in fixing my issue! Since then it was towed to United Access were they are more than willing to keep
It until it’s fixed!!
We bought a 2019 vehicle ($30,000) last month.I was told... - Lamberson
We bought a 2019 vehicle ($30,000) last month.
I was told by the dealership a warning/dash light notification was not a big issue. The vehicle has been in a Jeep dealership shop for 3 days as of now. It also has tires that wouldn't pass an inspection which results in the car being out of alignment. My first time to buy a used car. I was under the impression they went through an inspection. Used car buyers be cautious.
I will NOT be back! Spent almost $80k on a truck there... - Don
I will NOT be back! Spent almost $80k on a truck there for the worst service ever. Parts was ok but they have the worst service department around.
Had a scheduled oil change on September 5 th at 11:30 am.... - June Bug
Had a scheduled oil change on September 5 th at 11:30 am. Didn’t leave till 1:30, this is absolutely ridiculous. I purchased our Tahoe from them this was our second time doing our oil change here — free per the purchase agreement. They rotated our times without balancing them. I would not recommend this place nor do I ever plan on going back. I have other friends that work at dealerships that are mire friendly and get your service done & your out the door. This place needs a reality check- people have other things to do besides wait on their sorry butts to get things done.
Service - Jessica G.
Our vehicle was there for THREE weeks. We would call to ask about progress and several times we got an answer of 'we don't have any record of your vehicle being here.' Then we would get a call back later in the day to tell us that they were waiting on the mechanic or ordering a part. On Friday, September 29th we called to ask about the status of our vehicle. We again got the response that they had no record of our vehicle being in the shop. We were told Mike would have to call us back. We made plans to get a car dolly and tow our vehicle to another dealer because we had no confidence that our vehicle would ever be fixed. Then about 4:30 that afternoon Mike called back to tell us that our vehicle was fixed and ready to be picked up. We understand that the service department was very busy but there was not an excuse for 'having no record of our vehicle'. We are looking to purchase a new vehicle and we had considered looking at Beckman Motors, but that will no longer be a consideration.
Always honest friendly and very helpful! - Granny
Always honest friendly and very helpful! Great service department. Very clean environment. People willing to help get you in a good automobile. Awesome place to buy a car!!
Recall for Chrysler Airbag - 174LadyCooke
Mechanic stated recall work to update airbag had been done airbag light continued to come on, This happened twice. Finally took to another dealer and the repairs had not been done. . Later found out the airbag would not have worked if happen to be in a wreck.
Would NOT recommend service department.