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Everything about the service experience was excellent.... - DKORNF1
Everything about the service experience was excellent. Justin was very good to work with. The waiting area was clean an well spread out because of Covid.
Top Reviewed Specialists At This Dealership
New Car Sales Associate
New Truck Sales Associate
Carlos Solis worked with our selection of a new Hybrid... - Deb
Carlos Solis worked with our selection of a new Hybrid Toyota Highlander. There is a lot of new technology to process in the 2021 models and he was very patient with us. . He went over our options as we chose the best model for our needs. I lost an earring somewhere in the process, and he was very kind when we checked back to see if it might be in one of the cars we test drove, looking in all the cars we were in. We enjoyed our experience with Carlos very much!
Sales and Leasing Consultant
I won't mention any names as we are not trying to ruin... - ekfb5
I won't mention any names as we are not trying to ruin someone's livelihood, but our experience at Lewis Toyota in Topeka KS was terrible to say the least. Sales people were nice at first but became extremely pushy towards the end. They even almost ordered us the incorrect car until we corrected them on it TWICE. Prices were never clearly communicated and many things were hidden from us throughout our visit. There was absolutely no transparency at this dealer and things kept getting changed without us being informed. Honesty was another big issue for us with this specific dealership. When we started signing the documents, the VIN number on the documents was incorrect and they never made any attempt to correct this. Additionally, they also tried to get us to sign loan documentation and refused to give us our APR and monthly payment. At the end, we decided not to take the car they took their anger out on us, which was very unprofessional of them. Therefore we chose not to purchase from them and take our business elsewhere. Because of this experience we will not recommend family and friends to them and we will no longer take our car to Lewis Toyota for routine maintenance.
I was there just an oil change only. I literally saw them... - Kelly
I was there just an oil change only. I literally saw them being the car around after and it sat in front for 25-30 minutes before they called my name. I went to inquire about it after 15 minutes but my service representative was not at the desk and was busy with something else. This is the 3rd time this has happened here. We’ve been getting it serviced there for six years. I don’t want to go back there anymore and am highly considering a new place. It’s just not run efficiently.
I am extremely impressed with the Service Dept and Robert... - Downtown TB
I am extremely impressed with the Service Dept and Robert Cosgrove, the Sales Person who helped me! I get my oil changed there and I love the store. The parts Dept is friendly and answers all my questions!!!
I can’t say enough good things about Duce Lett and the... - Youhadyourchance
I can’t say enough good things about Duce Lett and the Legends Toyota and Honda team. I purchased my truck from them a couple years ago and they have always gone above and beyond to take care of any service needs...including letting me drive this beautiful Limited 4Runner as I could not be without a vehicle while they serviced my truck. If you or anyone you know is looking for a new or pre-owned vehicle I can promise you THIS IS THE RIGHT PLACE! They really do stand behind their product after the sale. Thanks again for the impeccable customer service!
Bought a new Venza this weekend from Adams Toyota in... - sherryelaine40
Bought a new Venza this weekend from Adams Toyota in Lee's Summit. Best experience buying a car ever. Alex our salesperson was super friendly, knowledgeable, and professional. No high pressure or sales gimmicks. We will buy from here again. Highly recommend.
Today I went to Crown Toyota Dealership in Lawrence,... - katrina.hayes92
Today I went to Crown Toyota Dealership in Lawrence, Kansas, because the 2015 Toyota Highlander, that I had purchased from them in March 2020 was making whirring noises in the engine. After waiting over two hours, the Maintenance Staff informed me that I would need to replace the engine, which was well over $5,000, or I could talk to the Sales Representatives about doing a trade-in. However, after speaking to the Sales Department, they could only find similar vehicles in the price range of $22,000. The purchase price of my highlander was over $19,000. Trading into a higher priced vehicle will increase my payment, which I cannot do.
I trusted Toyota to pull through with being the best and was sadly scammed into buying a broken Highlander and now the Sales Staff is trying to sell me a more expensive vehicle! My Highlander has less than 100,000 miles on it and is only five years old! It should not be having any major mechanical issues, such as engine problems. The Crown Dealership even had me sign paperwork saying that the vehicle was mechanically sound and checked by their Maintenance Staff, which included the engine. I was told by the Maintenance Staff that the issue with the engine “could not have been for-seen.” I have already paid over $3,500, including a $1,000 down payment on the Highlander, and yet the best they could do was replace my engine for over $5,000 or trade me in for a more expensive vehicle? I feel that Toyota is not standing up to their name, which is to be the best long lasting vehicles around.
Service Lane Manager