Today I went to Crown Toyota Dealership in Lawrence,... - katrina.hayes92
Today I went to Crown Toyota Dealership in Lawrence, Kansas, because the 2015 Toyota Highlander, that I had purchased from them in March 2020 was making whirring noises in the engine. After waiting over two hours, the Maintenance Staff informed me that I would need to replace the engine, which was well over $5,000, or I could talk to the Sales Representatives about doing a trade-in. However, after speaking to the Sales Department, they could only find similar vehicles in the price range of $22,000. The purchase price of my highlander was over $19,000. Trading into a higher priced vehicle will increase my payment, which I cannot do.
I trusted Toyota to pull through with being the best and was sadly scammed into buying a broken Highlander and now the Sales Staff is trying to sell me a more expensive vehicle! My Highlander has less than 100,000 miles on it and is only five years old! It should not be having any major mechanical issues, such as engine problems. The Crown Dealership even had me sign paperwork saying that the vehicle was mechanically sound and checked by their Maintenance Staff, which included the engine. I was told by the Maintenance Staff that the issue with the engine “could not have been for-seen.” I have already paid over $3,500, including a $1,000 down payment on the Highlander, and yet the best they could do was replace my engine for over $5,000 or trade me in for a more expensive vehicle? I feel that Toyota is not standing up to their name, which is to be the best long lasting vehicles around.
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