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Awesome experience everyone was nice service was quick... - llazaro272
Awesome experience everyone was nice service was quick thank you so much!
Brought my jeep in for an air bag light and I was out quick.
Went to parts department was helped by Michael. Received... - Sharlotwiggleton
Went to parts department was helped by Michael. Received outstanding service. Helped me get the part I needed and was very friendly. Helped me in a timely manner.
Worse experience ever. Bought a vehicle more than 6... - Rsbrinton
Worse experience ever. Bought a vehicle more than 6 months ago and still don’t have permanent tags. They also owe me money for transportation costs that never occurred and won’t reimburse me.
Great staff at sterling Mr Al Garci in sales at Dodge... - Rachel Reed
Great staff at sterling Mr Al Garci in sales at Dodge Chrysler Jeep really help me through my purchasing experience also must mention the staff at the collision center wonderful staff definitely recommend to friends and family love my new 2021 Dodge Charger
I made an appointment with Mike Smith CJD for some recall... - chrispad1026
I made an appointment with Mike Smith CJD for some recall notices I had on my 2017 Ram 2500. My appointment was made on Friday March 12,2021 for Tuesday March 16, 2021 at 7:00am. I dropped my truck off that morning and texted the service advisor at 10:27am to get an update and an estimated time of completion so that I could arrange for a ride and to plan out the rest of my day. I received a reply at 11:06 stating that they were hoping to have it finished by the end of the day. I received a text at 11:30 stating that they were “awaiting completion” of the repairs. I then received a text at 4:08pm stating that the repairs would not be completed that day. I replied and said it would be okay to keep the vehicle overnight. I texted at 10:16am the following day asking for an updated time of completion and did not get a reply. I texted again at 11:18 asking for a callback and again no reply. I began calling and trying to get in touch with someone in the service department to no avail. It was not until I insisted on speaking to the service manager that I was finally able to speak with a different service advisor that informed me my vehicle had not even been looked at and that there were still three vehicles ahead of me. What is the point of making an appointment if it is not going to be honored? Why is it so hard to communicate with your clients and let them know what is really going on? If a service advisor had called before my appointment and said that they were inundated with service tickets I would have gladly rescheduled for a time when they weren’t so busy. It would be one thing if they had run into some issues during the course of making the repairs since that would be a reasonable excuse, but to have a vehicle for that long and not even have looked at it is inexcusable. Furthermore, the lack of transparency and communication from a so-called “service” department is reprehensible. As someone that works in the service industry, I find that sort of behavior especially frustrating since I would never allow that sort of behavior in my department. I fully understand that recalls and warranty work do not pay as well as “upsold” products and services, but to bump someone that had a scheduled appointment in favor of more lucrative work is unacceptable. As a dealership you agree to accept the recall and warranty work as part of the job and they should get the same priority as the money-making repair jobs. I have been buying vehicles from Mike Smith since the early 90’s and have bought many units including this truck from them but that is over now. I will make it a point to bring my purchases and service work somewhere that knows the meaning of service after the sale.
Can't think of enough positive things to say about Thomas... - thecarmaven1
Can't think of enough positive things to say about Thomas and CJ during our buying experience of a new 2021 Jeep Wrangler! The team was responsive, transparent, and friendly creating peace of mind for us during a very important purchase. We will definitely be referring this dealership to our friends and family!
The customer service i have gotten from Mike Smith... - JMR360
The customer service i have gotten from Mike Smith Chrysler, Jeep, Dodge has been great and real fair. The sales people and the service department employees have been real helpful when it comes to questions and learning new thing about my 2016 ram truck.
Lionel Tezeno was my Sales Rep..Thank you for Being a #1... - Kenneth Hawkins
Lionel Tezeno was my Sales Rep..Thank you for Being a #1 Salesman..I was treated like a Friend not like Dollar Sign.His words were I want you to leave here a happy person.. never stop being the salesman that you are. Thank you so much..Kenneth Hawkins...
Great Place to do business with - mattow66
Everyone from the sales department to financial department and service did a great job .
From the time I was at the dear everything went smoothly.
Had a scheduled appointment for an oil change, after over... - mcbryde457
Had a scheduled appointment for an oil change, after over an hour, they had not even touched my truck. Left without service. No apologies from the staff.
Service department will not answer the phone, called... - goldendog
Service department will not answer the phone, called several times left messages, no communication, poor customer service. have purchased several cars and trucks from them. now they are loosing a customer over service department
We drove 130 miles from Hammond to purchase a car from... - abgenre
We drove 130 miles from Hammond to purchase a car from Lapeyrouse. I worked with Mike Lapeyrouse over the internet and was very happy with the results. There was no pressure from Mike online, unlike some other dealers that I would get emails from every day sometimes twice a day.
Mike worked with us giving us multiple options for extended warranties but never pressured us. Oh!! Mike also got us an APR that was lower than our preapproved bank rate.
The car was great. Nice and clean, looked better than the pictures online. I had one question about the car; Mike had the mechanics check it out and even threw in an extra key for us.
I would definitely recommend buying from Lapeyrouse.
Great customer service! - AMon07
Chris helped me when i came in today. He was very kind and very professional, answered all of my questions and explained everything very well!
Over priced - ram owner
Vaughn will over charge you for a simple easy fix once your warranty expires. They over charge on part prices as well as labor. Not a returning customer.
Best car buying experience !!! - Awalker28
I drove 2 hours to come to Winnie Dodge and it did not disappoint. Jason Roberts, my salesman was awesome! Got me the truck I wanted with all my aftermarket request with no hassling. It was an awesome experience buying a vehicle from him. Financing department was wonderful to work with. All in all I was in and out of the dealership in an hour. I will be back for future purchases