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I took my truck to Phil Wright when the check engine... - Buyer
I took my truck to Phil Wright when the check engine light came on. Dewayne Caldwell scheduled an appointment for someone to look at it and after they found the problem he checked with me to see if I wanted them to order parts to fix it.
When I told him yes he ordered parts and when they came in they scheduled me for a time for me to bring it in and get it fixed.
I got the truck back when they were finished and have had no more problem with it. I think Dewayne and the rest of the people I came in contact with in Service Department were great.
Top Reviewed Specialists At This Dealership
I recommend Trey for all of your vehicle buying needs. We... - KirshanaSowell
I recommend Trey for all of your vehicle buying needs. We bought a new truck this week and he was friendly, helpful in every aspect and very professional. They are honest with you about every detail. Very pleased.
I have used the service department for my Cruze I traded.... - snoopysnose20042000
I have used the service department for my Cruze I traded. Always great service. Randy Gilbreth helped me with my new car buy. He was very respectful and knowledgeable. Mr. Green in finance was great to work with in that area. I’m very happy I chose Russell Chevrolet for the purchase of my new Chevrolet Trax.
Really Great People. Purchased our 2015 GMC Acadia new... - Tommy Smith
Really Great People. Purchased our 2015 GMC Acadia new from ORR. From the time of sale to current now 5 years later, The Service is beyond excellence. Thanks you all, especially Mr. Derek Rice for helping us.
Mrs. Natasha Johnston took great care in getting our... - jefferyadam1207
Mrs. Natasha Johnston took great care in getting our Camaro in quickly and serviced. Very easy and efficient process. Dropped car off yesterday evening fixed and back in my possession before eleven AM the next day.
Honestly this wasn't a great experience. But it does... - LORISTRAIN
Honestly this wasn't a great experience. But it does sounds like it is finally getting resolved. That is why I am rating a 3.
The Bale repair shop on North Cross St should be avoided... - Cowboyfan35
The Bale repair shop on North Cross St should be avoided at all cost. I had some work done on my Suburban a few months ago, and it was amazing how incompetent this shop is. I got a firm estimate from them, and then I was told, after they started, that it was a huge error by over 100%. Eventually it had to be escalated twice within the Bale Service Organization. At the end, the overall job done was very poor. I had to take it to Crain Chevrolet to get it done correctly. They even removed items that was in my car that was not theirs. They couldn't find the parts in most cases, so I had to find them myself third party. They blamed the lack of parts on COVID, but how was I able to get them and they couldn't. Overall, the young man helping me didn't know what he was doing. He priced the job incorrectly, he apparently didn't know how to estimate and had no oversight what so every by Bale. He even lost the original estimate and he had to redo it. One of the managers apologized and told me he would make it right. Well, he didn't. He was interested in trying to negotiate less scope that was promised.....the remaining work was done very cheaply. Crain corrected, but of course, I had to pay to get it done right. Don't bother going to them. Not fit to stay in business.
Purchasing a new SUV. - nonaford123
The salesman , Henry did an outstanding. he made it possible for me to purchase the Ford Expedition.
The financial salesman, Mr. Campbell was very helpful with the signing of all of my papers.
He took the time to connect my phone properly.
Dealership installs Passenger tires on a Heavy Duty Pickup - Greg
Summary of Events:
I purchased a 2013 Chevy Silverado 2500HD from Joe Lee Chevrolet in Clinton, AR. As part of the sales agreement, the dealership agreed to replace two worn tires, upon taking possession, they had replaced all four tires. This was a pleasant surprise; until I found out they were not rated for a 3/4 ton pickup. They are passenger tires, Bridgestone P255/70R17 (4 ply tires).
I have contacted GM and they said the recommended replacement will be located on a sticker inside the driver door, which states LT245/75R17E. I have also consulted with several tire dealers and a Bridgestone dealer, who all said that 'P' (passenger) tires should not be installed on a 3/4 ton pickup and should have E (10 ply) rated tires. Joe Lee Chevrolet’s own ‘tire finder’ website list only LT tires as replacements.
The following quote is from a Bridgestone representative in an article titled, ‘Advice: Light Truck vs Passenger car tires: what you should know’*:
“It’s a serious safety issue,” says Dino Tenuta, Bridgestone Canada’s Manager of Technical Services. “A P-metric (passenger) tire will generally not stand the Gross Vehicle Weight Rating (GVWR) of a truck designed for LT-metric tires…”
“Additionally, he explains, handling, braking, and stability can all be affected when mounting a non-OE rated tire on the vehicle.”
Another quote from the same article:
“Vehicle manufacturers and tire companies alike stress the importance of sticking with OE LT-metric tires on your truck. Swapping an OE LT-metric tire for a P-metric tire can have dangerous consequences.”
They have admitted to pulling them off of a 1/2 ton pickup which weighs 4,860lbs. When I told the sales manager I didn't buy a 1/2 ton pickup, I bought a 3/4 ton pickup, a Silverado 2500HD, which weighs 9,500lbs, he said “this conversation is over” and hung up.
When I originally brought this to their attention, I was told that if I wanted to 'upgrade' the tires, I would have to pay the difference in price and the cost of mounting/balancing. It should not be considered an upgrade to have the original equipment rated tires to be on a vehicle when you purchase it. Negotiating was not an option; I was told flatly by the sales manager “I am not buying anymore tires for that truck’.
I asked for the original tires back, but the dealer said they no longer had them. I have tried to negotiate with the dealer, but the sales manager said 'I am not buying anymore tires for that truck'. I was told if I wanted to 'upgrade', they would give me $80 'trade-in' for the tires on it now and I pay the difference for the upgraded tires (over $100 per tire), plus the cost of mounting/balancing. I declined this offer as I did not consider original equipment tires an upgrade.
I understand that I bought the truck used and ‘as-is’. As it was when I agreed to purchase the truck was with LT tires. I requested the two rear tires be replaced as a condition of purchase, they agreed to do so. It does not seem unreasonable to expect a dealership to install the properly rated and sized tires. I liken this to the dealership fueling the vehicle with the correct grade and fuel type. It is not expected that they would use anything other than what is recommended for the vehicle. It seems that it would be reasonably expected that they would do the same with the tires, such a critical part of the vehicle given its Heavy Duty nature and the loads it is capable of hauling.
I use a truck to haul a 1,000lb four-wheeler and tow a 7,000lb camper, all of which I relayed to the salesperson, Hassle. Now, if I drive on the currently installed tires, not rated nor recommended by GM, any tire dealer I have contacted, Bridgestone industry experts, or any tire manufacturer I have found, I put me and my family’s lives at risk.
Service - BG
I scheduled my service through the MyChevrolet app. The appointment was quickly confirmed and my service was completed very timely with zero hassle. I also received a complimentary vacuum with the service of my auto.