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The salesman is as much like a friend to us as a car... - sberdine
The salesman is as much like a friend to us as a car salesman. The service and parts department are eager to help, and it is a friendly, professional staff. Walking in the entry door of the dealership, is a welcome greeting and smiling faces. I like the corporate attitude.
Amazing service and sales personnel. Everyone was very... - Woodyb2004
Amazing service and sales personnel. Everyone was very helpful and we got a good deal. This is my first purchase from them but will not be my last.
Thanks Eli for helping me with our new expedition my wife... - Timmy stanley
Thanks Eli for helping me with our new expedition my wife is in love with it you help me make her Christmas special and dealing with you was a pleasure five star kind of guy
We into look at new Explorers and I three hours I was on... - FORJERRERY@GMAIL.COM
We into look at new Explorers and I three hours I was on the road in my new one. David Mitchell is the person to see.
I went in to get brake pads on my rear wheels.... - jwhunts
I went in to get brake pads on my rear wheels. Unfortunately I also had to replace the disks for around $500.00 total. My brake light had been on for a long time so I also asked them to check the braking system. They said that the brake system was working fine but I needed to replace the instrument cluster to fix the brake light. To diagnose a bad instrument cluster they said they “jiggled the connection”. I was not impressed with how they diagnosed the instrument cluster, so I chose not to spend $950.00 for a new instrument cluster since the truck was working fine. When I left the dealership I noticed my cruise control would not come on. I returned to the dealership and they said the cruise control wouldn’t work because the brake light was on an I needed to replace the instrument cluster. It worked fine before the brake job but since I need my cruise control I told them to order a new instrument cluster. I went back 3 days later to get the instrument cluster replaced and while I was waiting they informed me that my brake system was broken and I needed a new assembly, brake switch and plunger for $1100.00. the brakes worked when I drove it in and they had just been inspected It 3 days earlier by the same dealership. I would have preferred for them to fix the brakes before replacing the instrument cluster to see if that fixed the brake light problem. When I spoke with the service manager about this situation, he got huffy and said “he didn’t appreciate me accusing his service technicians of breaking my truck” I wasn’t accusing anyone, I was relaying what actually happened. He said there was no way for them to know about the brake assembly problem before they replaced the instrument cluster even though it didn’t throw up a maintenance code. He said you could depress the brake pedal with one finger and the truck was unsafe to drive. He couldn’t answer. Why this wasn’t found when I had the brake job other then saying it had to happen after that. He then offered me a $49.00 a day “loaner car” since it would take a few days for the parts. I declined the loaner car. When I was gathering my belongings from the truck I pushed the brake pedal and it made a clicking noise that was not there before. Maybe that was from part of the repair. There is also a $300.00 core charge for the instrument cluster so I probably got a refurbished one even though I asked for and assumed I was getting a new one. Who knows.
They are keeping my truck for 5 days so far. I asked them to let me know when the brake assembly came in. I didn’t get a call when the part arrived, but I called again that day. The part was in, but they couldn’t fix it that day. I asked for their porter to give me a ride to the dealership the next day when the job was close to being completed. They said their 2 porters don’t work there anymore. The car I’m using belongs to an at risk person for Covid19. I won’t put him at risk by getting a ride with him. This dealership is not very helpful. The next day I got myself to the dealership and when I paid I expected a 10% Military Discount on the charges. They gave me a Military Discount on the $550.00 brake pad job that took $55.00 off. The new charges were $2325.88 for instrument cluster and brake assembly which would be $232.58 with a 10% discount. They said that they only go up to $100.00 off on the 10% Military Discount so they only knocked $100.00 off the bill even though it was two separate jobs and one of them was slightly less than $1000.00. If you are in the Military, and plan a big mechanical job on your vehicle, don’t count on the full Military Discount Ford Motor Company touts. The service representative didn’t mention the ford rewards program to me. While examining the bill and asking for the Military Discount, I forgot to make sure all these charges were added to my rewards account so I probably missed out on that deal too. I still can’t figure out how they certified my braking system when I got brake pads, and three days later they said my brakes were completely shot and it was unsafe to drive the truck after they worked on an instrument cluster.
just nowFreaking terrible service. First Amber from... - Jennifercothren
Freaking terrible service. First Amber from service is a xxxxx and doesn't seem to like her job just plain rude. Second, I came from out of town on 1/22- 1/25, stayed an extra day bc I didn't feel safe driving 4 hours home. My rotars were hot to the touch and the brakes were giving off a terrible smell. Told them the smell started when I got new breaks almost 3 weeks prior. They kept my car all day just to tell me nothing is wrong with the car. So I drive home 4 hours away. Fast forward to 2/7 I drive to a friend's house which is 12 miles down the road and I get out to my brakes SMOKING!!!. I have video of it. So I take it to my FORD dealership and they found my brakes were installed INCORRECTLY. And caused damage to the brakes along with the rotars. How in the world does COGSWELL not check my brakes like I asked them to. Instead of DOING THEIR JOB. They decide to slack off and just drive my car down the road to DETERMINE my car didn't have anything wrong with it. When IN FACT something was wrong! When it comes to brakes yall should be more observant and get qualified xxxxing people working there. I'm glad i made it home safely with my 2 girls. Y'all should not even have these doors open. What a shame and disgrace this place is. I will never be back. And I will let everyone know about what yall did. 🖕