Hatwig and Robinson does what it takes to help YOU! - James McDonough Chandler
I wanted a new car to celebrate a new position at work. My credit was not as strong as I thought, Steve Hatwig and the Harry Robinson team worked with me to find the right solutions! I got to buy my dream car and even got a payment within my budget! The finance manager was also Awesome!! She guided me through closing and educated me about warranties and "Gap" insurance. THIS is the dealer to "GO TO"!!!
Top Reviewed Specialists At This Dealership
BDC Appointment Specialist
New truck buying experience - bhoffman0
Recently purchased a new GMC truck, the buying experience was enjoyable. Mario was knowledgable but not overwhelming with info. He was aware of HP, torque range, and trim differences of each truck, very helpful. I couldn't decide on color, we had 3 trucks lined up to assist with the decision. Financing was fast and painless. All in all, very good experience.
Kia Sales Consultant
Subaru Sales Consultant
Helped me get a new vehicle, and was so helpful! - JoAnn Gullett
My experience was great! Mr. Gary Cooper assisted us, and was so helpful, helped us get a great price, and was very knowledgeable in the information that we needed. Will definetly return when in need of another vehicle!
New Car Manager
Sales and Service are good - Robert Daniels
We have bought several vehicles here. I am a shopper but I always wind up back here for sales,service and even the body shop.
GMC TRuck - j7740
This was the 3rd vehicle we have purchased from Ben Eddings. They were very professional in dealing with us. They did not push us to buy. We have received excellent service from them and when we plan to buy another vehicle we will buy from Ben Eeddings
I would give 6 Stars But I can only choose up to 5! - Gmc Terrain17
Buying a car can be a headache and painful, but at Kyle Edwards Buick Gmc they make sure you have a smooth and painless car buying experience! My Husband and I, had The Best Time Buying a Car from Wyatt Pratt, Great Guy!
It was a wonderful oil change - rexanna
The oil change was wonderful didn't have to wait long. And the employees was very polite and nice. They stood by their word that it would be done in timely matter.
Great Experience with Ed Bayles - Scott
As a whole it was a great experience. Ed Bayle's our sales person was great! I rate him 10 out of 10. We are from Colorado and the experience over email and the phone with Ed was excellent. No surprises it was seamless. He did a great job of explaining the features of the car and showing us how they worked. He helped us get things set up so an A + for ED. The other personnel at the dealership were great also.
The only negative experience was when dealing with the finance guy. (I don't remember his name) He started off cordial, offered us several options for care plans and service warranties. When we declined the offers he tried again but we didn't feel the need for any of the plans, so we politely declined. That's the point it changed. His attitude changed abruptly. He became coarse with us, rude and blunt. Kind of like a baby pouting. Frankly it was insulting. If it hadn't been for my wife being in the room I would have called him out on it. I have been in sales for 30 years and I understand that he wanted to make the sale, but come on grow up. Anyway other then this one thing all went well.
I will call Ed the next time we are looking for a vehicle but I will not work with this finance guy again.
Best service and staff I've ever had at an auto dealership! - DonSenior
I've owned over 8 different cars from an equil number of states and dealerships and Cadilac of bentonville is and has been the best.
Excellent Service - Harter
A routine service call for an oil change developed into discovery that I had an issue with my AC system.
I was given a loaner vehicle so they could have my vehicle for the day. Tyler Johnston the Service manager took care of all the details and also adjusted an overcharge on some of the service work. Always professional, caring, and concerned care at Superior.
Great service department. - Barbara C.
The mechanics are good to find other problems that need to be fixed soon as possible. The waiting room is so nice, and they have some good snacks.
The most deceitful encounter I’ve ever had buying a car - Lf0109
I have never had such a terrible car buying experience, and I am an extremely patient and understanding person. I also never post reviews on businesses so that alone should tell you how sincere I am about this. If the car I got had not been the price it was I would have never tolerated what I did with this dealership, and honestly, I shouldn’t have even with the price it was.
They played the back and forth game with me for hours about the trade in on my car until I finally had enough and left because I simply had been there too long and they could not get anywhere near what it was actually worth. The run around was not appreciated. Not to mention, we dealt with three different employees through all of it - building a customer relationship is not a priority there obviously.
My second problem was that after I was told my credit had only been ran once, I got multiple emails notifying me the next day that I had four different inquiries. When I called to see why they had lied to me, no one that had dealt with me previously called me back. Multiple inquiries can drop your credit quick. Extremely rude conduct in my book.
After I saw they dropped the price (which they could have done with me in the first place but didn’t because I suppose they just didn’t want a sale sooner), I decided to email the initial salesman I had talked to and tell him what I wanted for my car and if they could do that, we’d have a deal. He told me he his “manager might be able to squeeze that much out of it”. So I returned to the dealership...
They tried to DROP what they had told me they’d give me for my car AND tried to raise the price of the car I wanted above what it was listed for! The smell of shady was palpable. Still I gave them a chance to get right.
Finally, we seemed to come to an agreement and we started paperwork. I made clear I did NOT want GAP insurance and I kid you not, every time they came back to me with a break down it still included GAP. I thought they finally got the hint and when I went to actually sign papers the payment had changed and I started getting frustrated. Guess what they said? “Oh, well that’s with GAP insurance.” They literally tried to sneak it in there and hoped I wouldn’t notice or would just give in!
Believe it or not, it doesn’t end there. During this entire process, it was made clear that a family member would be the co-signer and me the primary signer so I could get a better interest rate. After all was said and done, they had switched it on us to make them the primary borrower and me the co-borrower. No one said anything about it changing. Maybe that’s not the end of the world to some, but after everything we went through it was the cherry on top of a gigantic deceit sundae.
I can not convey to you enough how much I do not recommend this dealership. The only words that come to my mind are: deceitful, conniving, and fake. Do not go here for your next car.
Beware: Incompetent Salesmen - Todd
I had the displeasure of dealing with the following employee's at Crain Buick GMC: Curtis Clark (internet sales) , Robert Gilmore (internet sales director), & Kevin Moore (sales consultant). I was looking to purchase a used automobile from their dealership from an online search. This was the start of an exhausting three week endeavor of misinformation about the vehicle, miscommunication between the salesman, and overall lack of knowledge about the vehicle that they were trying to sell. I found it near impossible to get a complete Carfax, accurate description of the vehicles condition, and vehicles service history. Because I am considering purchasing the vehicle sight unseen, I am relying heavily on the sales teams honesty, integrity, and knowledge. All three salesman displayed none of these qualities. Days would go by with no email or telephone response to my inquiries. When I finally got to speak with them, they were more concerned about discussing price than answering basic questions about the vehicle. I was initially going to overlook their incompetence because I liked the car. I eventually gave in and we agreed upon a price for the vehicle. However, I didn't trust the salesman (after they continued to make contradictory statements) and ultimately didn't feel confident about the quality of their used car. I finally had enough when they tried to pull a fast one and stick me with excessive dealer charges and shipping. I tried to meet them halfway and agree to split the shipping charges with them, but that didn't satisfy their greed. I would urge all if of you to save yourself your precious time and purchase your new or used car from an honest and competent dealership. Not from Crain Buick GMC. I suspect the majority of the positive reviews are from family members and friends of those who work for this dealership.
My husband and I have always bought our cars through Dunn... - Aboyd1
My husband and I have always bought our cars through Dunn and every experience has been delightful. They are friendly, curtious and work hard to give you the best deal possible! You will always walk away with a smile:) Thank You Dunn Chevrolet for making our experience a Joy everytime!
Edited review - thelgeso
I had previously made some negative comments but the dealership offered clarifications and made amends so I'm retracting any negative comments that I previously posted. The dealership did respond right away and it is obvious that they take social media comments seriously.
Harry Robinson Buick GMC