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I Had A really Sweet & Compassionate Salesman Ever He... - lindajackson280
I Had A really Sweet & Compassionate Salesman Ever He Listened In He Included My Daughter’s In On The Sale He Was Awesome In Kind I Would Recommend Jim Glover By The River Number One In My Book
Top Reviewed Specialists At This Dealership
Internet Sales Manager
Professional Internet Sales Manager/Product Specialist
Calli and the whole Mark Allen Team were amazing!!! They... - Meganchristopher14
Calli and the whole Mark Allen Team were amazing!!! They got us the car we wanted at the Price point we wanted!!!
Huge Kuddos to everyone!! Thank you!!!
A bad experience turned into A GREAT EXPERIENCE! I... - patriot0828
A bad experience turned into A GREAT EXPERIENCE! I purchased a 2017 Kia Forte that had problems from the start. It was covered under factory warranty but the Kia dealer could not fix the problem with the radiator fan. I want to stress that I thoroughly enjoyed dealing with everyone at the dealership. My salesman Scott was very friendly and accommodating. Mike Mosley in Finance is a pleasure to deal with as well and assured me the old loan would be paid off with the purchase and new loan. Amber in used car sales was also very helpful. All in all this dealership took a bad situation and made it a great experience. They took possession of the old Kia and had the General Manager reach out to me. David George then began to call multiple dealerships in order to find me another vehicle. I was not easy on any of them and they withstood the pressure in order to make the situation a great customer service experience. I ended up finding a car that was slightly more money but a solid buy. I put over 700.00 in the old car they took back and they gave that money back to me on the new car. I am overjoyed at the experience that I had. Bad things happen from time to time in this world. It is inevitable, but they lengths they went through to correct the experience and make it right with the customer will have me coming back again to purchase another car. I am very pleased to have worked with the staff at Jim Norton Chevrolet.
Internet Product Specialist
New Car Product Specialist
Wonderful people to work with purchasing a vehicle, and... - MightyMightyTitan
Wonderful people to work with purchasing a vehicle, and same great experience when I take my vehicle in for service. Will always come back to Suburban Chevrolet.
Beware! Looks like this place is lucky to receive a... - DrRFetters
Beware! Looks like this place is lucky to receive a "1-Star", started on Saturday to buy a used vehicle... Was given a run around after I supplied all the docs they requested. JR said everything looked good and this should be a breeze, the deal had to be done by his finance manager, we called him a couple times finding out we got bumped every time. Was put off until Monday, promised I would be called.
Monday came and went, No call back, even after I called him three times, no one had looked at my "deal". Put off until Tuesday, JR. promised he would call me.
Tuesday, Nothing and I assure you credit is not bad at all, not the best but not bad. JR. said he would call on Wednesday. I tried to call the General Manager, Don Lindsey, three times and left a message each time, no call back here either.
Wednesday, 8:24am, called JR (his office phone was forwarded into his cellular), he said he was getting ready for work, famous words, I will call you back in just a little bit! LOL. you know what happened. So at 10:55am I tried to call Mr. Lindsey again and went to voice mail, (left another message, don't expect a return call, but I left the message). I then called back and ask if anyone in management answers their phone the operator transferred me to Arnold "The sales manager", guess what? Yep, I left a message, don't expect a return call.
Mr. Lindsey finally called me back after I started trying to reach the owner Mr. Norton, he called me, told me he wanted to check a couple things out and would call me back in 30 mins. Guess What? No call, however the finance manager called me and strung me along for a couple days, ran my credit some more.. Now my bruised credit score is now in the toilet (540-572) it was up over 650 before I started with these yea hoos.
I would NEVER consider buying a new car from this place. And after reading all the nightmare stories on here from other VICTIMS... Wow, very sad.
Update: Even Mr. Norton himself finally called me about 5 days in to this nightmare and said "well they should not have submitted to so many banks" but never offered anything to fix the situation..... Again BEWAE of this DEALERSHIP
Saleswoman was awesome but we and she had a less than... - farmtoy1
Saleswoman was awesome but we and she had a less than pleasant manager to deal with. We had been working with local Kansas dealership Romans Chevrolet as they tried to get the truck from Owasso for us and didn't understand why they couldn't make it happen until we were dealing face to face with the manager ourselves. We immediately jumped in our old truck and headed over to Landers Chevrolet in Joplin, MO - - - and they made the deal with us pleasantly and with little wasted time. Possibly Classic Chevrolet could benchmark with Landers for customer treatment and how to make deals that don't make your customers mad. Again - not the sales woman - it was all the manager's treatment of her and us that made us move on.
Purchasing an auto from Keystone was the easiest process... - Mdawn000
Purchasing an auto from Keystone was the easiest process I have experienced. "Hootie" made the process quick, friendly and easy. He listened to me in what I wanted to do and didn't try to force anything else on me. Very nice to work with. Warning, don't drink the hand sanitizer. You're the best "Hootie"!!!!
You know it was very rude service was crappy I brought my... - johnrosspotter09
You know it was very rude service was crappy I brought my car in twice and it left worse than it was when it came in all it needed was water drained out of the gas tank now has no compression in the motor so don't go there they're crappy and s***** we'll seriously have been in the last six years I've bought a car from them six years ago
I just had recall work done. It went smooth as silk.... - iamlamad
I just had recall work done. It went smooth as silk. Nothing went wrong - everything went right. It was a five star service. I recommend Southpoint to anyone if you need service.
Technician honest explained issues did good job with... - Tredf69
Technician honest explained issues did good job with transmission flush; e pl as inef other issues I asked about honestly; service desk was very helpful too
We bought a 2019 vehicle ($30,000) last month.I was told... - Lamberson
We bought a 2019 vehicle ($30,000) last month.
I was told by the dealership a warning/dash light notification was not a big issue. The vehicle has been in a Jeep dealership shop for 3 days as of now. It also has tires that wouldn't pass an inspection which results in the car being out of alignment. My first time to buy a used car. I was under the impression they went through an inspection. Used car buyers be cautious.
2003 chevy silverado - Greg 03 chevy
Found a 03 chevy silverado on line at kyle edwards auto dealership. After speaking with a sales person, Shonte who was very friendly and knowledgeable, I proceeded with purchasing the truck. I live in Kansas and the dealership is in oklahoma and they delivered it to me at no extra cost. Not many dealers out there that would do that. When I got the truck there were a couple of issues that I relayed to the manager and they were willing to help with the cost. Great group of people willing to go that extra mile to make the customer happy. Would highly recommend this dealership to friends and family.
Jim Glover Chevrolet on the River