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Worked with dolon ward quick and easy did everything over... - gregstorms21
Worked with dolon ward quick and easy did everything over the phone. Showed up and jumped in the new truck! Will definitely come back again.
Top Reviewed Specialists At This Dealership
Internet Sales Manager
Professional Internet Sales Manager/Product Specialist
These are the most caring people, have demonstrated their... - Support our troops
These are the most caring people, have demonstrated their ability to deliver excellence in both customer service and community service which is an extremely important and rare quality in today's world
They scheduled my service to coordinate with another trip... - KENDENI
They scheduled my service to coordinate with another trip to Bartlesville. They provided transportation to and from my other appointment. They were in time and kept me informed of needed service.
A bad experience turned into A GREAT EXPERIENCE! I... - patriot0828
A bad experience turned into A GREAT EXPERIENCE! I purchased a 2017 Kia Forte that had problems from the start. It was covered under factory warranty but the Kia dealer could not fix the problem with the radiator fan. I want to stress that I thoroughly enjoyed dealing with everyone at the dealership. My salesman Scott was very friendly and accommodating. Mike Mosley in Finance is a pleasure to deal with as well and assured me the old loan would be paid off with the purchase and new loan. Amber in used car sales was also very helpful. All in all this dealership took a bad situation and made it a great experience. They took possession of the old Kia and had the General Manager reach out to me. David George then began to call multiple dealerships in order to find me another vehicle. I was not easy on any of them and they withstood the pressure in order to make the situation a great customer service experience. I ended up finding a car that was slightly more money but a solid buy. I put over 700.00 in the old car they took back and they gave that money back to me on the new car. I am overjoyed at the experience that I had. Bad things happen from time to time in this world. It is inevitable, but they lengths they went through to correct the experience and make it right with the customer will have me coming back again to purchase another car. I am very pleased to have worked with the staff at Jim Norton Chevrolet.
Internet Product Specialist
New Car Product Specialist
Beware! Looks like this place is lucky to receive a... - DrRFetters
Beware! Looks like this place is lucky to receive a "1-Star", started on Saturday to buy a used vehicle... Was given a run around after I supplied all the docs they requested. JR said everything looked good and this should be a breeze, the deal had to be done by his finance manager, we called him a couple times finding out we got bumped every time. Was put off until Monday, promised I would be called.
Monday came and went, No call back, even after I called him three times, no one had looked at my "deal". Put off until Tuesday, JR. promised he would call me.
Tuesday, Nothing and I assure you credit is not bad at all, not the best but not bad. JR. said he would call on Wednesday. I tried to call the General Manager, Don Lindsey, three times and left a message each time, no call back here either.
Wednesday, 8:24am, called JR (his office phone was forwarded into his cellular), he said he was getting ready for work, famous words, I will call you back in just a little bit! LOL. you know what happened. So at 10:55am I tried to call Mr. Lindsey again and went to voice mail, (left another message, don't expect a return call, but I left the message). I then called back and ask if anyone in management answers their phone the operator transferred me to Arnold "The sales manager", guess what? Yep, I left a message, don't expect a return call.
Mr. Lindsey finally called me back after I started trying to reach the owner Mr. Norton, he called me, told me he wanted to check a couple things out and would call me back in 30 mins. Guess What? No call, however the finance manager called me and strung me along for a couple days, ran my credit some more.. Now my bruised credit score is now in the toilet (540-572) it was up over 650 before I started with these yea hoos.
I would NEVER consider buying a new car from this place. And after reading all the nightmare stories on here from other VICTIMS... Wow, very sad.
Update: Even Mr. Norton himself finally called me about 5 days in to this nightmare and said "well they should not have submitted to so many banks" but never offered anything to fix the situation..... Again BEWAE of this DEALERSHIP
Passing through Owasso but from Jenks, I stopped in at... - Carlos Gomez
Passing through Owasso but from Jenks, I stopped in at classic Chevrolet just to look at paint colors and advised the sales person I was already planning to buy a truck from another dealer.
Totally unfazed, Miss Stephanie Powers was extremely helpful taking her valuable time to walk me around the lot to show me the colors I was seeking even when no sale opportunity was implied. THAT kind of service attitude makes a salesperson very memorable and makes ME want to send her referrals. Thank you Ms Powers I WILL keep your card handy!
Austin did an amazing job setting me up with my new ride.... - val.franklin88
Austin did an amazing job setting me up with my new ride. Affordable and exactly what I was looking for. Great and professional customer service!⭐⭐⭐⭐⭐
Traveling from North Carolina to New Mexico in our new... - Sallyjeandaley
Traveling from North Carolina to New Mexico in our new Dynamax RV, which sits on Dodge Ram 5500, a service light came on. Kyle Edwards Auto Group took us in within an hour for diagnostic and had us back on the road within another hour.
Thank you Jimmy and the whole service team!
We hope not to be back in the shop again soon but if we need to, we are coming to you!
Sally & Michael
You know it was very rude service was crappy I brought my... - johnrosspotter09
You know it was very rude service was crappy I brought my car in twice and it left worse than it was when it came in all it needed was water drained out of the gas tank now has no compression in the motor so don't go there they're crappy and s***** we'll seriously have been in the last six years I've bought a car from them six years ago
I just had recall work done. It went smooth as silk.... - iamlamad
I just had recall work done. It went smooth as silk. Nothing went wrong - everything went right. It was a five star service. I recommend Southpoint to anyone if you need service.
I will NOT be back! Spent almost $80k on a truck there... - Don
I will NOT be back! Spent almost $80k on a truck there for the worst service ever. Parts was ok but they have the worst service department around.
We bought a 2019 vehicle ($30,000) last month.I was told... - Lamberson
We bought a 2019 vehicle ($30,000) last month.
I was told by the dealership a warning/dash light notification was not a big issue. The vehicle has been in a Jeep dealership shop for 3 days as of now. It also has tires that wouldn't pass an inspection which results in the car being out of alignment. My first time to buy a used car. I was under the impression they went through an inspection. Used car buyers be cautious.
Everything about my visit was good, except the... - spkp2010
Everything about my visit was good, except the price...$20 to rotate tires in addition to the cost of the oil change? Now if you had at least vacuumed the drivers side of my vehicle I'd give 5 stars all across.
Jim Glover Chevrolet on the River