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Leasing my wife’s new Toyota Highlander with D&M was... - dweb950178
Leasing my wife’s new Toyota Highlander with D&M was great experience, and Cooper made the whole process very quick and easy. Customer for life.
Top Reviewed Specialists At This Dealership
Employee Benefit Manager
Doug Kubat is incredible and is the best. He found my... - Jennifer G.
Doug Kubat is incredible and is the best. He found my daughter the perfect vehicle hassle free and quickly. I will definitely send everyone looking for a vehicle to Doug.
Chad is excellent! Honest, direct and straightforward.... - DG2
Chad is excellent! Honest, direct and straightforward. Customer service is top notch. They made process seamless and even delivered the vehicle to me at work.
Senior Leasing and Commercial Consultant
Sales & Leasing Specialist
Sales and Leasing
Great communication with Kelley. She pushed to get the... - Gina
Great communication with Kelley. She pushed to get the make and model of what I wanted. No pressure or rush in putting me in something I didn't love.
Senior Leasing Manager
Found a Dodge Ram 1500 i was looking for at Smart Auto... - showdog46
Found a Dodge Ram 1500 i was looking for at Smart Auto Leasing and got Phil Boudreaux as my salesman. My wife and I immediately realized we lucked up with Phil. Phil was friendly, knowledgeable and not pushy at all. Phil was patient and answered every question we threw at him and he made sure the paperwork was perfectly setup and ready to finish the deal. Just an all around great person to help guide us through the process of buying the perfect truck. Thanks Phil
AutoFlex is the Real Deal - C.S. & P.K.
I have purchased countless (literally) vehicles over the years for myself, my direct family, extended family and clients that it would be impossible for me to put an accurate number to it. Simply put, my 1st time experience with AutoFlex was flawless! I do not offer praise for average performance, nor am I the guy to sit down and take the time to write out a review. I have found so many testimonials these days are self promoting, over solicited and/or completely bogus in nature. With this said, I felt compelled to do something in a effort to recognized and thank AutoFlex and my sales representative, Russell, for the outstanding work they did.
Russell from the first call was so attentive, pro-active, skilled and informative that I knew whatever the outcome ended up being with my first interaction with a non-traditional auto group was going to be I would see it through and give AutoFlex an opportunity to earn my business. We were not more than two or three days into the process when Russell called with the exact targeted used vehicle, at a price you couldn't find anywhere if you performed a detailed google search. Trust me, I tried! We are talking the exact make, model, equipment options, mileage guidelines, interior and exterior color. Everything was exactly what I asked for in a "perfect scenario". As used auto buyers know, typically you have to "give" somewhere to ultimately get the "deal" you want and realize the savings that purchasing a used car is all about. Simply put, I could not have asked for the front end of the buying process to be any more perfectly executed than it was.
As thrilled as I was getting to this point, I was somewhat reserved about how the rest of this car buying transaction would go. Most of us have come to dread the business part (financing, warranty decisions, delivery, etc.) of buying a car. Again to my amazement this part of the process far exceeded my expectations. Although I was not pressured in any way to use AutoFlex financing Russell did offer to leverage his contacts. I could not be more thankful that he did. Within 24 hours we had documents printed & ready to sign, an interest rate under 5%, a dealership recognized extended warranty and a simple 20 minute closing. I literally spent between phone application to a signing, maybe 45 minutes on a part of the car buying process that has taken me hours at a traditional dealership to complete.
Lastly, I would be remiss to not mention the after the sale attention that has been extended to us! As a result of my schedule we had to do a very very quick walk around the day of delivery. Which by-the-way was early on a Saturday morning to accommodate my needs. It was not realized until the next day that a flaw on the back bumper of the unit existed. I called Russell and without question or hesitation he said "no problem, we will come by the office to pick it up next week and take care of it". This is exactly what happened. Two AutoFlex employees showed up to my office, and by 1:00 the next day the car was brought back by the same two gentlemen (nice touch AutoFlex) and parked in my assigned parking spot where they picked it up from. Oh and by the way... the bumper looked like it had never been dinged at all!
Again I don't make a habit of writing reviews, but as you can see Russell and team deserved to be recognized for providing an exceptional car buying experience. I have two additional vehicles that need to be purchased this year, one for the husband and one for mom, and there is nothing any other dealership and/or sale representative could do to keep me from making what is now my one stop call for all my auto buying needs.
Thank you AutoFlex and Russell for all that you have done for us!
C.S. & P.K.
Great Customer Service With Laura Warren!! - William D Merritt
I just wanted to let you know about the wonderful experience I had with Laura Warren. She helped me decide on what to do about my venture into getting a new car. Not only was she very professional, but also she heard and understood exactly what I was trying to say. She knew my hardships within my credit history and set out ways to make it much easier to get the vehicle I want, with the price I want.
It's not often these days that you get to talk to someone who really puts so much into helping someone out. I work in the customer service industry and I know first hand how tough it is to get someone on the phone that really puts a honest effort in answering all the questions a customer may have. Because of her wonderful, enlightening personality, I will be buying soon. I am taking steps now to get the cash in order to make my first NEW CAR purchase.
Very rare to get such a nice person on the line with you when dealing with the headaches of life, she made it worth everything and I look forward to speaking with her again. I am looking forward to the great customer support and personable personality.
She even gave me advice on what to do for my feet on my long, overnight shift!! How cool is that!! (Get a second set of new shoes)
That's above and beyond in my book!
Thanks for everything, talk soon!!
William D Merritt
Very deceptive and bad customer service - Issam
I purchased 2015 BMW has after market wiring, he claimed it’s for an amplifier and did not effect the car , I insisted that sale was not final antil I do BMW inspection( I have it in writing from them)
BMW dealer preformed the inspection and found out that the after market wiring effected the electrical and brake system on the car and as a result the factory warranty on the effect parts is voided.
And found out the car has water damage and based on BMW technition the car was flooded.
I returned the car 10 days ago and they promised several times that is they cannot find another car to do substitution of collateral
Now they are not going to do either and not returning calls
Stay away from this dealership bunch of crooks working there
46 complains at the BBB
Many complains at the attorney genral’s office
And several law suits
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