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The dealership environment was very friendly and... - Happy new car purchase
The dealership environment was very friendly and professional. The facility was very clean and well organized. All questions were researched and answered quickly and accurately.
Top Reviewed Specialists At This Dealership
Sales Experience Manager
Internet Sales Manager
This was my first time buying a Lexus. Deans knowledge... - wendygailanderson
This was my first time buying a Lexus. Deans knowledge and service was beyond impeccable. From the moment I stepped into Lexus. Courteous and gracious.
Pre-Owned Sales Experience Manager
So I scheduled for the complimentary pick-up and drop off... - a_mart_71
So I scheduled for the complimentary pick-up and drop off for my 5K service. Cleo dropped off my loaner and I was very impressed with the service so far. He picked it up at 08:30 and said it would be a one day service. I never heard back from Jourdan who was supposed to be my contact. Fast forward to 6 pm when I called the service dept to get a status on my car. I was told that all drop offs were done for the day and that they were all booked up for the following day. SERIOUSLY?!?!?! I should have been a first priority for a drop off. It is ridiculous that you have kept my car hostage. I may have understood if my contact had just called me and said "hey we are going to keep your car an additional day because we are not done servicing your vehicle. I would rather pay to have Lexus serviced somewhere else than to go through this again.
Park Place Lexus Grapevine