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Jannet, was very patient throughout the sales process.... - Grinoworld
Jannet, was very patient throughout the sales process. Took the time to listen to our needs, matched the 2 cars we needed to our lifestyle and budget, helped us with getting our wheels black coated, made the wife and family happy! Just an Amazing Service! thank you Jannet! :)
Top Reviewed Specialists At This Dealership
I worked with David Davidson purchasing a 2019 VW GTI.... - Happygtiowner18
I worked with David Davidson purchasing a 2019 VW GTI. While going through the process we dealt with heavy winter storms and delays from FedEx on paperwork. David kept in touch with me through the whole process and did everything he could to make sure things went smoothly and got completed as quickly as possible David was a great guy to work with and I would highly recommend him.
New Car Director
My loyalty was worth ZERO to them! - JeffW
Let the buyer beware! After purchasing multiple VWs from this dealer, I was promised their help in solving a misunderstanding between their finance manager, Lee Nolen, and VW Credit regarding an early lease termination. Even though the problem had supposedly "been resolved" I got a bill from VW Credit almost a year later for an extra $1000. (I finally paid it just to keep from ruining my credit). The dealer was no help at all. I couldn't get the time of day from them after three months of messages left and in-person visits (Don't worry, we're working on it and will get back to you..."). Owner Bobby Beck and Sales Manager John Chapman do not deserve your trust or your business.
This place is joke, waste of time.... on their websita... - Dolas D
This place is joke, waste of time.... on their websita says no dealer add ons and no mark ups but soon as you walk in it’s different story...takes 2h just to get them to honor their online price ... black Friday sale if you purchase vehicle get free TV ONLY if manager agrees, i guess if you agree to pay 300 for nitrogen filed tires and 200 for lug nuts ahahah ... under new management hehe joke
went here just trying my luck after getting turned away... - loganbeedot
went here just trying my luck after getting turned away from Volkswagen in frisco . Herman was great he kept me in the loop the entire process and I was able to get a bigger and newer car for around the same price monthly.
Principle VW service center is wonderful to work with.... - Sunnybella0
Principle VW service center is wonderful to work with. The sales dept is not. Ive owned a VE my entire life (eye roll) but the folks in the service center are great. The sales dept is not honest in their tactics so I’ll never go back there. I’ll drive elsewhere for sales. Just wanted to make a clear distinction aince these reviews are lumped in together here.
The absolute worse car buying experience I’ve ever... - tbucherie
The absolute worse car buying experience I’ve ever encountered in the 30 years I’ve been purchasing cars. I don’t have the time or patience at this point to detail the numerous and consistent screw ups, neglect and unprofessional behavior I’ve dealt with.
Suffice it to say, it’s been six weeks since i leased the car and I’m still dealing with the fallout from horrendous customer service today.
I’m giving one star only because I really like the GTI I bought.
If you’re looking for a new VW, I would strongly suggest shopping any other dealership in the DFW area.