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If your going to be in the job of service show your... - Queen
If your going to be in the job of service show your customer services. I went in to get repairs and they had no loaners vehicles and my service guy "Mike" didn't attempt try everything to get one either. He seem like he was just there to get paid is the impression I got . I will not ever use this location again.
Our salesperson was very friendly and helpful and found a... - asdjkn123wfe
Our salesperson was very friendly and helpful and found a car that was perfect for us, but I guess our credit wasn't good enough to get approved with lenders.
WASTED MY TIME!!! I called Sewell (because of the great... - Antonio Salinas
WASTED MY TIME!!! I called Sewell (because of the great reviews) and spoke to a Mr. Oswaldo. I explained to him I was calling about a service bulletin/recall/extended service on a issues with the transmission shifting bad. I gave him the last 8 of the VIN to my wife's 2016 GMC Yukon XL Denali. He stated that the VIN matched a possible problem with the transmission harness. He didn't ask me if there were any faulty codes or check engine lights. Told me to come in and that they would do a complete "diagnostic test". I was just out of work and 20 minutes away. My wife drove 45 minutes from Waxahachie to make it in before they closed at 7 PM. We arrived at 6:45 PM. We met a not so happy to see us, Mr. Bailey. Mr. Bailey's body language told us he wasn't too eager to help us find a solution to our problem from the beginning. I explained to him why we were there. Mr. Bailey began nodding his head and just searched his tablet. Asked if there were any check engine lights and I told him no. Mr. Bailey stated if there are no codes, they can't do anything. We've read hundreds of issues with other GM customers who experience the same issues with no codes. Mr. Bailey asked us a couple of questions about how the vehicle was shifting. Told him that it shifted horribly and reiterated that was the reason why we were there. He asked my wife (mother of our 4 kids) if she drives it aggressively. She responded she drives it normally. His response was, "if you don't drive it like you stole it, it won't shift right". Really Mr. Bailey? GM made these transmissions to shift correctly only if you drive in that unsafe manner? Mr. Bailey continued to state that he has never seen a transmission get rebuilt because of these related issue. For some reason, Mr. Bailey may have been under the impression that I would be impressed on his 20 years of knowledge with these particular issue. I didn't know that they made these 8L90e transmission 20 years ago. Really sir? Mr. Bailey continued to state that GM wouldn't do "sh!+" about it in front of my wife's presence. Unacceptable language in front of the misses. Please keep in mind that during 90% of this conversation he was leaning and resting his elbow on my wife's side view mirror as if he was relaxing at a barbecue. All we came for was a diagnostics and didn't receive anything but wrong information and horrible customer service. We were rushed out of there and were out by 7 PM (closing time). How convenient for Mr. Bailey. No apology from Mr. Bailey. Just walked off without saying a word. WOW! We have to drive 45 minutes back to our hotel and made our week even worse. (My pipes busted in my house during winter storm and under repair. No water) Way better service at Park Place. Mr. Bailey needs to brush up on proper etiquette.
False Advertising - Hiley is a deceitful and dishonest... - soc2003
False Advertising - Hiley is a deceitful and dishonest dealer. They advertise vehicles (e.g. 2020 Buick Enclaves) that are well below the price they would actually sell it for, just to get you into the showroom. When you get there and ask where are those vehicles, they will say sold or loaned out. I emailed about 4 vehicles, all 4 were on a Friday, but gone or not available on Saturday? I drove 47 miles each way, only to be tricked.
We had our 2019 GMC Acadia with 22,000 miles, at Classic... - Roy from Arlington
We had our 2019 GMC Acadia with 22,000 miles, at Classic Buick-GMC for service since Thursday, 3/18, and picked it up today, Tuesday, 3/23. The service we received was simply not acceptable.
We brought it in Thursday morning. The computer couldn’t register when the vehicle was in park. The problem was pretty quickly diagnosed, but the part would take 3 business days to come in. Given that the car would not shut off with that warning, we had no choice but to let the dealer keep it. Three business days to get a part delivered to the heart of Dallas/Fort Worth seemed absurd, but I know sometimes it happens.
So we waited.
Business Day 1 - Thursday
Business Day 2 - Friday
Business Day 3 - Monday
No call. No update. So, at 11:17 a.m. Tuesday, I called and left a voice mail asking for an ETA on the car. No call back, so at 2:34 p.m., I call again. The service adviser tells me he is trying to track down the parts manager to find out if the part arrived.
This is now the fourth business day and he doesn’t even know if the part arrived?
At 3:22 p.m., our adviser called me back and said it would be ready by 5. (I seriously wonder if it would have been done today if I hadn’t called and checked on it.)
I arrive just before 5:30 p.m. and it’s finished and parked outside. It looks awful. There’s at least two layers of dirt on it. When I get my key and go out there, the seat is not in the position it was left in (not even close, it was fully back and at the lowest setting) and a plastic wrapper (probably enclosed the part they ordered) had been left in the passenger's seat.
All in all, I had to do all the legwork to get the work done and they couldn’t even run it through the car wash or clean out their trash. The fact that it didn’t cost me anything as it is under warranty is irrelevant.
The problem is that this is a pattern for Classic in my experience. When we purchased the Acadia, we prepaid for oil changes and car washes. Every single time we have to go through a runaround with the service team as no one ever seems to know that (a) we have that product or that (b) they even sell said product. That should be in the computer in our customer records.
Every time I’ve raised a concern I’ve been told some variation of, “You’re right. This isn’t how we normally operate. We will do better and earn your business.”
When exactly does that start?
The people aren't rude. They're polite and efficient, but they will not go the extra mile ever.
I called and left a voice mail for the general manager to call me and then sent an email on Tuesday night. By noon Wednesday, no response. I really would have expected at least a "we're looking into it and sorry we didn't meet your expectations." Just silence. I would have rather discussed the issue without posting a negative experience. Like I said, I think these are good people, but they haven't hit the mark.
I went with Classic for the purchase (and, since we live in Arlington, the service) based on the recommendation of one of the well-known radio hosts that does car shows in DFW. I've had experience at two other dealers he recommends. Classic is a major let down compared to the other two.
Absolute bull S you can’t just get an oil change without... - Walker.hoard
Absolute bull S you can’t just get an oil change without scheduling it 2 weeks out. Sure can just drive into Nissan and be out in an hour though.
Christa really sounds like she knows her stuff when she... - whittingtontexas
Christa really sounds like she knows her stuff when she wants to sell a car. She did not push us to buy something like most salespeople do. And I actually asked her about the "cash corral" and instead of trying to sell me something that was old and cruddy she actually cared about my safety and said that none of them were very dependable. If I'm looking for a Buick,GMC,or Pontiac,or even a good used car I will look here. I Commend her for actually putting safety ahead of price.