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Jorge is simply the best I have bought four cars with... - Sjetguy
Jorge is simply the best
I have bought four cars with him and he has always made my family and I feel very special
Jorge deserve 5 stars
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Chris was amazing in helping me get my new car. Worked... - whitneyjennings_2008
Chris was amazing in helping me get my new car. Worked with me to get the payments I wanted. He didn’t even care that I had to bring my dog along with lol
They advertised one price online, and I’m ready to buy.... - Sunnybella0
They advertised one price online, and I’m ready to buy. I ask for the price out the door. Got that but they changed the stock # and said they one I wanted wasn’t available. Nor were the others in that price range. Ive been a VW customer for 20 yrs. between this sales department and the sale department in Irving, I’m actually leaving them for good. Tactics by these two dealers have left me disgusted.
My loyalty was worth ZERO to them! - JeffW
Let the buyer beware! After purchasing multiple VWs from this dealer, I was promised their help in solving a misunderstanding between their finance manager, Lee Nolen, and VW Credit regarding an early lease termination. Even though the problem had supposedly "been resolved" I got a bill from VW Credit almost a year later for an extra $1000. (I finally paid it just to keep from ruining my credit). The dealer was no help at all. I couldn't get the time of day from them after three months of messages left and in-person visits (Don't worry, we're working on it and will get back to you..."). Owner Bobby Beck and Sales Manager John Chapman do not deserve your trust or your business.
Principle VW service center is wonderful to work with.... - Sunnybella0
Principle VW service center is wonderful to work with. The sales dept is not. Ive owned a VE my entire life (eye roll) but the folks in the service center are great. The sales dept is not honest in their tactics so I’ll never go back there. I’ll drive elsewhere for sales. Just wanted to make a clear distinction aince these reviews are lumped in together here.
The absolute worse car buying experience I’ve ever... - tbucherie
The absolute worse car buying experience I’ve ever encountered in the 30 years I’ve been purchasing cars. I don’t have the time or patience at this point to detail the numerous and consistent screw ups, neglect and unprofessional behavior I’ve dealt with.
Suffice it to say, it’s been six weeks since i leased the car and I’m still dealing with the fallout from horrendous customer service today.
I’m giving one star only because I really like the GTI I bought.
If you’re looking for a new VW, I would strongly suggest shopping any other dealership in the DFW area.