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personable, friendly, helpful - krevard
Rene Laurel is always great to work with. He is helpful and explains in a calm voice. Gets the job done. Everyone greeting me has a smile.
Terrible Used Car Purchase! DO NOT BUY HERE! - Jayk47
Do not buy anything here - especially used vehicles. I thought that an Audi dealership wouldn't be a cowboy operation but I was absolutely wrong. I traded a Volvo XC90 for a 2015 Q7 TDI. The deal was done online and over the phone as I am based further afield in Austin. Videos and pictures were shown of both vehicles with any known problems disclosed beforehand. They stated - 'Non smoker, no dings or scratches, interior perfect and everything working as it should etc etc'. I trusted them on their word (big mistake) and arranged for them to ship out the car and take mine. Once received it appeared to be ok (the money had already changed hands) but on further inspection the car is far from OK. Firstly it has been for sure a heavily smoked in vehicle (i had to buy an ozone machine to try to remove) and the smell was overwhelming. Secondly, the dash had a huge dent where it looks like either someone punched it or something was forced into it. Thirdly, the backs of the seats were completely detached - looks like some work had been done on the seats as we had airbag sensor light going off. Lastly, the car is overall a scruffy piece of crap - interior metal trim pieces have heavy scratches and dings, the exterior is untidy and has scratches and visible paint where someone has tried to remove heavy scratches. The salesperson even test drove the car, filled the tank and said it was perfect (only 25k miles!) - he would of for sure noticed these issues.. I kind of blame myself on this one as I really should have looked over the vehicle myself but it was Audi, right? They have a reputation and they wouldn't cheat you on a bad deal, right? Wrong!! I complained about the dash dent as this was the big noticeable thing and they were good enough to replace the whole dash here in Austin - that took over 2 months as the dash was shipped from Germany plus they messed up the door on a lift and had to replace it! Just got the car back and now the key fob sensor doesn't work and the steering wheel is not aligned correctly. They also managed to pull of a trim piece on the dash - it's going back to them again! Anyway, I think I may have a cursed vehicle! DO NOT BUY ANYTHING HERE! DO NOT TRUST THEM. Out...