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Buying F-250 SRW - RomanB
Vernon Auto group is not a traditional dealership, most of their work is done over the phone/internet sales.
Steve Ybarra was the sales guy that helped me out, he did a good job.
I did receive a high value for my trade in, which made the transaction go through smoother.
Overall, I would recommend for someone to try out Vernon auto group. They offer a good value for their used vehicles.
Top Reviewed Specialists At This Dealership
Great sales and finance Crew. - Gene.davis
Everyone was very nice and helpful from beginning to end. My sales Kent Mckee was great and my finance person Ryan Hembde was top notch. Thank you very much guys.
Internet Sales Advisor
Excellent - BRANDON_KEITH_WALKER
Overall experience was great. Aaron Spalding was the best. I couldn’t hav asked for a better salesman. Every question i had was answered. The communication was great
Kia Sales Professional
AMAZING experience!! - Christi
Jamie made this an AMAZING process!! He made me feel comfortable and appreciated!! I highly recommend Johnny Roberts Motors!! Let Jamie help you!! AWESOME experience!!
Internet Sales Manager
Rainy day truck buying - Truck girl ,debra
My husband and I had picked out the truck we wanted with an online car buying service . Edward Mack called us on Thursday and we said we could come Saturday. Of course Saturday turned into a stormy spring day in North Texas. We still went to the dealership and Edward was still ready to show us the truck and let us test drive in the stormy weather. We bought the truck for the price we wanted from the car buying service with no hassle whatsoever. We very much appreciated it having to hassle over price. The over all experience was very good .
New Car Internet Sales
Ram Truck Purchase - MRHICKS444
Over all the experience was an easy going and low pressure buying experience. The sales price was regionally very competitive. The sales staff as well as the finance manager were knowledgeable and professional.
General Sales Manager
Amazing experience! - Dawn Wolf
Very professional and top notch service! I highly recommend. I would definitely do business here again. Absolutely loved this experience. Nestor was awesome and so helpful! I love my new car!
Internet New Vehicle Sales Manager
Amazing Service - Herk2725
We are new to the area. Called and asked to speak to a great salesman. Jeff was our sales guy. The moment we arrived we were greeted. Jeff answered all of our questions. Never felt pushed or rushed. Enjoyed looking at all the amazing vehicles at this dealership. Found the perfect truck! Thanks to Jeff, Mr. Williams and the entire dealership staff we got our dream truck. Highly recommend this dealership. The best customer service we have ever had. We will be spreading the word to our friends and family. Especially in our USMC community. If you are looking for a nice truck with topnotch service look no further. Head to Roger Williams! Thanks again! -Justin and Kristy
Terrific value on the Cadillac I bought - Steve145
Alex Bishop was a gem to work with. He found me a vehicle that I fell in love with... I’ve even given her a name. I’d highly recommend the Patterson family of dealerships!!
dishonest, shady - pissed
We agreed on a price, received a sales agreement, wired the money, then they tell me they sent it to the auction. very Dishonest!!!!! I would think long and hard before dealing with these folks.
A bunch of liars - Chase 1234abcd
The people at this dealership are a bunch of liars. They ran our credit through four different people after we told him we did not want it to be ran. They assured us it wouldn’t be done because the people that had the dealership before they have it now did the same thing to us. We will never do Business with this company ever again and will tell everyone how crappy they are.
Easiest purchase from a dealership I have ever had! - JL
My wife and I went in looking for a used vehicle. We left with a new one for the same price we would have walked out with the used one. The customer service was great. We had to wait on the finance guy, which always happens at a dealership, but everything was perfect. I could not have been happier with this experience. Skylar, our salesman was very professional, and Bryce, the manager, was as nice as could be.
Cheated us.. Never buy from them again! - Tony/Rhonda Prichard
We are 15+ years loyal customers of SW...bought our 6th Dodge in Feb. 2019. will NEVER buy from them again. Cheated us out of $. A know issue we were never told about "cylinder head". Took it to my personal mechanic twice to have spark plugs changed and coil replaced. Found out by doing this that their is a know issue with the cylinder head which was giving us problems. Never have we ever gotten any recalls on this Durango. Was instructed to call Dodge/Chrysler Headquarters and ask for a Good Will Warranty because the warranty ended at 150,000 miles... we have 155,000 miles. This issue has been going on since November 2018, well below the 150,000 miles. I called and was instructed to take car to Seth Wadley to have a diagnosis done (bill $300) and they would see what they could do for us. We were lead to believe that they would help with this issue. Chysler/Dodge/Jeep Headquarters opened a claim. We took it to SW and 4 days later, were told that claim was denied. We were out $300 for nothing! I called headquarters again and expressed my concern.. a new claim was opened and 2 days later that claim was denied. Asked why? Was told that because I took my car to other mechanics to have spark plugs changed and coil replaced, they weren't done by an authorized dealership so the denied my claim. That is a bunch of BS....We are out $300 for nothing. We have a hard time getting our SW vehicles in to have our "free oil changes" done, so I have been paying to have it done other places. Talked with Randy (Service Manager) and he was not helpful at all.. There is no communication between him and the service staff. Jennifer was telling me one thing and he was telling me another. Along with headquarters telling me and leading us to believe that they would help us. I feel like SW should have fought for us better than they did, waived the $300 that we paid and took care of loyal customers as we are. We bought a Dodge Ram in February 2019 and regret every bit of it....We feel that we were wronged and that we should have this paid for and repaired. We will never buy another vehicle from SW....and we currently own 4 from them... I guess Hudiburg will get out business again... They always stand behind their word.
Financing with Raul Luna - Brad B.
Raul Luna sold my daughter gap insurance and a warranty for $5000 on a used car that was under $13,000. He also failed to provide the bill of sale and told her to come back the next day for it. She believed she was getting the gap and warranty for much less. Luna took advantage of her lack of experience, as she relied on his advice.
Gap insurance was not needed b/c the car had already depreciated and the price charged for the warranty was excessive and dishonest.
Luna's conduct and the dollar amount of coverage he sold her was unconscionable and constitutes fraud. The situation is ripe for a lawsuit.
Brand new 3500 ram - Silverram18
Ive had it only one month and its been in service dept at chickasha 3 going 4 time tmrw. The employees are inexperinced and the so called new service manager informed me maybe i should take it to duncan! The only decent one there is woman at service desk who pushed thru for me to get a loaner truck so i could keep working for when i come back in cause they will need it for awhile and cant figure out whats wrong. In past have stuck me in a chrystler 200!! Really bought the truck for stupid amount to make living not try to stick welder in truck of a car. I thank her. And for the salesman he informed me he would find me another truck to replace this lemon then came back and started saying the loan on a new truck would have to go under my dad instead. Tho i already had a loan on this new 2018 ram. He is not very smart and i would never recomend chickasha byford to anyone!! Prob gonna turn to filing it lemon thru the lemon law it looks like.
very positive experiance - dc1011
very positive experience, Jeremy was very knowledgeable about all the different models of vehicles they had for me to look over. I would recommend to anyone this is the place to go to be treated fairly.
Great! - ChargerLove12
I always bring my car to Klement for service and most of the time I can find a coupon or special on their website or the Mopar site. Always pay attention and let me know what my options are. Good job.
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