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Every time I have taken my car there I have received... - Rssnead21
Every time I have taken my car there I have received excellent service at a fair price. The communications with the service department has been outstanding.
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This review is an update in regards to one I made three... - rhedlund.dcr
This review is an update in regards to one I made three weeks ago. I would like to thank the Covert team for taking the time to respond in a timely manner and resolving my concerns and issue. Thanks again to all the team.
Internet Sales Manager
I live in Iowa and saw a truck on Chuck Nash's San Marcos... - cwbcdad
I live in Iowa and saw a truck on Chuck Nash's San Marcos website that caught my eye. They had several pictures on their website but no closeups (other than the interior). I talked to the salesperson and told them that I would be flying down to pick it up and driving 20+ hours home and asked if there were any mechanical issues or dents/dings that I should know about and they assured me it was in great shape other than a little repair on a seat. So I flew down to pick it up. They did have someone pick me up at the airport, which was nice. When I got to the dealership they showed me the truck and it appeared to be in good shape except for a black wet and sticky spot (the truck was black too) about 1/4 inch by 3 inches on the side of the back quarter panel. When I pointed it out to the salesperson they said they had a big storm blow through and it was just tree sap. I thought about having them wash it again but I wanted to get on the road and knew I would be washing it after I got home as it would be dirty from the drive -- BIG MISTAKE taking him at his word. it was very busy and their finance guy was backed up so I gave them a $45,000+ check and signed some papers and hit the road and they said they would mail me my paperwork. I got home the next day and washed the truck and the glob washed off to expose a big scratch in the back quarter panel that was into the gel coat. They had put touch-up paint on it before I got there and it hadn't dried yet. I sent a picture to my salesman (who told me it was tree sap the day before) and he said that he would talk to the used car sales manager. He then called me back and said that they discounted the price to account for that. I asked him why they tried to cover it up instead of pointing it out and explaining it to me. He said they subcontract their prep work and they must have done it (but it was still wet paint when i picked it up????). So I spent $45,000+ on a vehicle and another $945 to have the scratch repaired and quarter panel repainted. And they said there is nothing they would do to offset the cost. I AM NOT A SATISFIED CUSTOMER! I would caution anybody who is buying a vehicle from Chuck Nash Auto Group if you are from out of state. Have them send you closeup pictures of the exterior of the vehicle before you make plans to travel down and buy one from them. I learned a $945 lesson.