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Best buying experience ever. I highly recommend this... - RICHARD WATSON
Best buying experience ever. I highly recommend this dealership..The staff was very professional and knowledgeable. The Finance Dept. was spot on and very professional.
Top Reviewed Specialists At This Dealership
Sales and Leasing
It was a five star transaction from the time I was first... - RT21BORI
It was a five star transaction from the time I was first Contacted by the internet sales, Then I was set up with a sales representative, Chad Laboy, who was awesome. He was with me all step of the way. He went out of his way to make sure that I purchase what I wanted. Highly recommended sales personnel.
The finance manager put the icing on the cake. Left there super happy. Thank you once again.
Awesome!! - Doreen111360
Aron Peterson is the best!! He was not pushy about buying my Lincoln and even after having my car for 4 days I really didn’t like the black interior in the Tx heat. I called him and asked if he could make it happen with a new car with a light interior, and he made it happen.!! I would recommend him to anyone, he’s honest, not pushy and takes his time with you. I promise you won’t be disappointed.
Buying experience. - tommedina
I recently purchased a 2020 F-150 truck from Truck City Ford in Buda, TX. I was completely satisfied with my overall purchase and the way I was treated by salesman Eddie Haddad. From the moment I met him Eddie appeared to be genuinely interested in providing the best possible service to me. He was extremely knowledgeable about Ford products and answered all my questions quickly and honestly. Throughout our dealings Eddie was courteous, respectful, and made me feel that I was the only customer by devoting his total attention to me. I would recommend this dealership, expecially Eddie Haddad, to anyone looking to purchase a new Ford vehicle.
Knew what I wanted, Ajay and Ryan made it easy - WillK
I found a used car I was interested in on Carfax, and contacted the dealership. Ajay Malani responded to me, and made himself available without pestering me or being pushy.
I pretty much knew I wanted the car before I stepped on the lot, and Ajay (my salesman) and Ryan (the finance manager) were helpful, patient, and took the time to answer all of my questions. I never felt pressured, but rather, just helped. I think the whole thing took maximum of two hours -- not too shabby.
Highly recommend these guys; they were a pleasure to work with.
Employees and Owners - RogercandSallyc
If you live near this dealership and want to work with WONDERFUL employees this is the place to go. Great service, VERY nice, and seemed to be honest and caring. Only problem for me is I will NOT buy another Ford. My 2017 Fusion is the 2nd Ford I have owned that anti freeze got in the engine block and I had a Focus that they could NEVER fix the transmission problem it had that almost caused my wife to have several wrecks due to it slipping. Plus I said I would always buy American, but because of a couple of foreign auto makers that have much longer Warranties and prices the same or less for similar vehicles I guess I may have to. But this dealer is Excellent, just that Ford has gone down hill. Roger Crowder in Burnet, Tx. Have a Blessed day and everyone stay safe during this corona outbreak
Great Dealership with great folks - bexner
My son totaled his truck. Told the guys what I was looking for and two days later was sent pictures of a truck that worked perfectly. They go up and beyond. Customer Service is exceptional
Worst experience I've ever had buying a vehicle - Hennig7
The sad thing about this review is that I'm a true blue Ford F-150 fan. As a matter of fact, this was my 3rd f-150 to own. I've even bought from this dealership before..... But definitely NEVER again!!! I traded my 2014 f-150(which still had a balance too pay off) for a 2020 F-150(basically the same truck, just upgrade). Got completely low balled on that deal. It's been 30 days and Maxwell still hasn't payed off my trade and I'm getting calls and late payment notices from the bank that holds the note. I've spoken with finance (Btw, Ford Motor Credit financed the 2020 f-150)and they've still done nothing about it! I'm considering legal action.
So not only am I dealing with that drama, but 2 weeks after I purchased the vehicle I get a call and a text from my sales rep. He says there was a form that needed to be signed before funding could go thru. Well... It was "a weather damage indemnification", stating that I release ford from any previous damage that might have happened to the new vehicle. Uh... Red flag, why would I need to sign a weather damage indemnification on a brand new pick up and why wasn't this disclosed too me at the time of purchase. Just a very sketchy practice! At any rate, after discussing the form(I was smart enough to audio record the discussion) I had a manager assure me it was nothing and not to worry about it bc a storm had recently passed over the Ford lot and they just wanted to make sure that there was no hail damage and that I would attest to that!
Just one other issue was the finance/negotiating process of the deal... The sales guy kept running back and forth to finance, playing this cat and mouse game when if they would've let me deal directly with finance I know I could've gotten a better deal and saved a bunch of time. Then, once we agreed upon a deal, they rushed me thru signing(no wonder there was a form missing). When I got home, I really read thru the contract and realized that I didn't get a very good deal at all.. I'll even admit that's on me bc I signed and agreed to the contract, but it just seems ashamed you can't really trust anyone to look out for your best interest.
Bottom line.... Be very careful dealing with this dealership. Once again, "I will never use them again"!!
They say your approved and check all banks . Mess you... - jb
They say your approved and check all banks . Mess you score up bad. They have no customer service. The salesman just care about money not people. Management lies also. empty promises
Beware! I was quoted a price and then after dropping my... - hoff
Beware! I was quoted a price and then after dropping my vehicle off and getting it fixed was given a price of almost double. There was no additional defect found. The issue was that I was given a price from service and then told I had to request a quote from parts department on my water pump. Guess what I am not a mechanic and didnt know valves had to be replaced when they replace the water pump. I was initially quoted $1100 for labor then 152.29 for the water pump. So after tax I was expecting $1355. After repeating what I was initially quoted they were so kind as to drop it to 1474.14. I will not ever go back. Maxwell Ford in South Austin is where I will go in the future. I was told by my brother who worked in the car industry that they would be more reliable. Wish I would have asked for his advice before going to this place.
DO NOT take your vehicle here to be serviced!!!! I took... - kristenawarren
DO NOT take your vehicle here to be serviced!!!! I took my 2018 EcoSport to this dealership primarily because I bought it from this dealership. And secondly I was visiting family and thank God everyone was off because Kris D. my “advisor” did not offer me a loaner vehicle. And when I did ask he just flat out said they had none for me and did not even attempt to check. He was rude the entire time. When one of the other advisors took me to him since I would be working With him he had an attitude off first encounter. I blew it off because maybe he was having a bad day. My issues..1st issue as he was taking pics of my vehicle he asked me why did I bring the car all the way here to get it fixed and not the ford In Oklahoma. I explained to him I was only there for a class and the time frame they gave me for that part to be in I had to be back in time to sign in before the part would make it. & i was signing out for leave to come here which i figured was better since i bought it from this lot. Not that it was any of his business but I was trying to be nice.
2. He stated that he would call me that day with the details on the problem and if they had to order the part. (I knew they had the part because I called on my way and spoke with parts who said they had it on hand which was a canister purge valve)but never the less he DID NOT call me I didn’t hear from him again til Monday I took it Sat.
3.i literally called EVERYDAY to check on the status each time it was he don’t know. They haven’t told him. I finally said forget it and go up there to speak to him. When I’m person he has a different attitude then over the phone. He told me “i was just about to call you (it’s 4pm at this point), the part came in today it should be ready tomorrow” I finally get my car back on that Thursday they left the key in the car and the car running. I thought maybe they would explain what they did but nothing so I just got in the car and left. Once I left I notice my left blinker was out I figure it was just that time to change it so I went to buy the bulb and notice the trim is sticking out. I go to change the bulb and realize it’s not the bulb but it’s the plug to the bulb that’s messed up. I basically just pulled & straightened the metal piece and plugged it back and it worked. The guy came from autozone seen me struggle and came out with some tools to help and I told him I didn’t need the tools he explained to me it was suppose to be a screw or something there to keep it in place. Which explained why the trim didn’t stay in place because the fog light and blinker itself wasn’t stable. Needless to say I ended up losing the trim somewhere and I called automax to speak with the manager. He was “busy” and had Kris call me back, instead I called twice and each time Kris called me back. He was so rude the entire conversation to the point I just got frustrated and hung up in his face. This is a never again experience and after reading these other reviews. Kris has a history of being rude and not keeping ppl up to date with the status of their vehicle. I initially thought it was because I was a female but I highly doubt that he just all across the table rude
The absolute worst unhelpful rude employee I’ve ever met.... - SMD
The absolute worst unhelpful rude employee I’ve ever met. No help. No customer service. Zero respect for customers. How are they still employed I have no idea. I will never return.
ABSOLUTELY TERRIBLE SERVICE - Michelle37
This dealership is the reason my new car is a Toyota. I have never received more disappointing service. I previously owned a Ford Focus which I took to this dealership to fix a broken door latch. This was a full year before the official recall of the door latches on The Ford Focus so I had to pay over $600 to fix it. It took several days to get my car back. After I received my car which had supposedly been fixed, the door that they had replaced the door latch on was not locking electronically. I called the dealership in hopes that they would look at it for free since this problem had only occurred after they "fixed" my door latch and they refused. I spent a whole year driving around with a door that would not lock electronically and because of this my car would make the "lock" honk while I was driving. It was so frustrating. Finally, I received a notice from Ford that there was a recall on the door latches so I took my car in to A DIFFERENT FORD DEALERSHIP and scheduled an appointment to have the rest of the door latches replaced. I was so nervous and even explained my previous situation at Maxwell to the people at this new dealership before handing them my car. Well my goodness what a pleasant change. I received my car the next day AND I was told that whoever had replaced my door latch at Maxwell had PUT AN INCORRECT DOOR LATCH ON. So not only did I pay over $600, receive my car several days later, have the door latch for a different vehicle installed that ultimately resulted in my door locking mechanism not to work, but Maxwell refused to ever accept responsibility for their mistake. DO NOT VISIT THIS DEALERSHIP.
Mac Haik Ford Lincoln
Commercial Account Manager
Vehicle Accessories Manager