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The price is the reason - eeee
Edgar was excellent as always
When I was trying to finish the deal Irene at finance did not wanted to help me, she was indifferent and felt like she wanted to go home (because it was late afternoon)
Next day I spoke to Jonathan at finance and he was much more friendlier and was able to get me a better deal.
You could have lost the sale because Irene.
You give good prices, that is the main reason I came back
Top Reviewed Specialists At This Dealership
New mangement, best ever - Fishintxs
In the past I have bought a few vehicles at this location. But now they are GREAT, it was so easy and Mike Cosby went above and beyond to make sure I got what I needed. The new management has made such a huge difference. I called the dealership, spoke with mike, told him what I wanted, a few hours later he said co.e get it. I bought a 2019 lonestar, and got it $ 5000 less than other area dealers were offering . All around the best shopping experience of my life.
Easiest buy ever! - Martin
Lisa and Rock.....ROCK!!!!
My wife wanted out of her truck and into a nice sedan.
I have never (35 years of car buying) had anyone put forth the effort to make this such a non stressful event!
We have bought the last 3 vehicles fro Benny Boyd (different location) and as long as Rock and Lisa are there we will never buy from anywhere else.
Everything was done over the phone and the transaction went smoothly and very quickly!
I will recommend these guys to everyone I know looking for a straight deal on a vehicle.
Thanks y’all, you made my life a little easier.
No hassle - N9034
Fast and friendly service. No run around. Salesman was straight forward. He knew what we were looking for and worked hard to amke it happen. Overall best car buying experience yet.
Great customer service - James Willis
I would highly recommend Benny Boyd to anyone and everyone in need of a vehicle. The staff is polite and professional answering any and all questions you may have. They also report to all 3 federal beareaus so anyone in need of building credit this is a must! Benny Boyd worked with me to get me into the vehicle I wanted and even found me a cheaper insurance agency! I would highly recommend this place to anyone looking for a new set of wheels:)
Shady - Marx
Go elsewhere!! Went to their paint and body shop to get a vehicle repaired. My teenage son backed into a girl at school and broke her grill. Met the Dad up their, filled out a work order in my name and received a quote. We didn't use insurance because we didn't want our rates to go up and I paid $500 down for the parts. While they were repairing, I get a voice mail that says its going to cost $600 more dollars. Instead of calling back, I show up to look at the damage that needs more parts. She has a surprised look on her face and said I cant look at the car its illegal because I don't own the vehicle. I ask to see the work order that's in my name and she said that's against the law and illegal even know I'm paying for it. I tried calling the Dad and she leaves the room. After I returned home, I got a call and she told me I can look now.. I said its to late, I don't trust you, just give me the total. She gives me the total and I tell her, Ill pay for it because I'm over a barrel, the car is in parts and they need their vehicle back, also I think this is a crooked deal!! She hatefully says, HAVE A NICE DAY, and hangs up on me.
While I was home, I went online and couldn't find anything close to it being illegal, especially when I'm paying for the service. I truly believe they are padding the bill and are very shady.
This is my teenage sons money they are taking and will be the last dollar they receive from us or anyone I know. I will warn my friends and family to stay clear from this dealer.
The response I received was what I expected, Bla, Bla, rhetoric. There's a pattern in your response. It looks like you just copy and paste your response. I looked at the bad reviews ( I stopped counting after 100) all you say is about the same thing, sorry, we try to please, call us. None of the complaints are fixed. You take a complaint and work to resolve. There's a reason they are still complaints. They were never fixed. I'm going to advise all that I can about your practice.
This is for the service department - Sjean
Had my new 2019 Dodge Ram truck in the shop 4 times for squealing brakes. 1st and second time they said they could not hear the brakes squeal. The 3rd time I had the manager test drive the truck with me, and he did hear the brakes squeal , and he said they would fix it. I left it and 3 days later, it was done. 3 weeks after that, the brakes started squealing again! They then said I needed to break them in! Never heard of breaking in the brakes of a new vehicle, but I did! Well, 2 months later, still squealing! After having enough of people commenting on my brakes, and me having to listen to it, I took it back this week on Wednesday. They said my brakes were 100% ok. I asked why the are still squealing!?!? He said that I’m not the only one with the same problem, and that Dodge is aware of the problem, and they have not not came up with a solution to resolve the problem!
Needless to say and very unhappy, Iv spent 50+ thousands of dollars on a truck with squealing brakes that I was told I have to put up with! I’m not giving up and I want it resolved!
Harp mobile - Mc3
We needed exactly the right size van, to hold our full sized harp: 72 inches diagonally from right corner back to left edge behind the driver’s seat. Our salesman was quick to show us van after van, open them and let us measure the diagonal. Also, we have to have a Very flat space, no bumps, no hooks, no empty spaces in the surface. When he showed us the 2018 Journey, it met Every requirement!! We were elated!! The dealer let us borrow it, and we went home and loaded the harp!! Wow! Perfect fit!! We went back to the dealer, I loved the comfortable seats, the extra space, the backup screen!! So now we have a beautiful new red van in our family!! Thank you so much, to the San Marcos TX Dodge Dealer!!
No.. just no - ashamm
David Gillihan was great to work with!! Everyone at the dealership worked hard to meet our needs and were very friendly and respectful while doing so. However, the car we purchased has had issues since day one. Seven months later, the issues have not been resolved. Things are not handled in a timely manner and professionalism is questionable. I would not recommend this dealership when it comes to purchasing a vehicle and absolutely not for any kind of repair or service.
Update: after the 6th or 7th attempt to have the issue repaired, they have now said they are not able to recreate the issue (which was recreated in front of the service manager) and therefore aren't able to fix it so I can come pick up my car and continue to have the problem. I was told there was zero contact made with corporate even though I have a case, a case worker, and was told a special technician would help them with the issue. At this point i will never purchase another dodge product from any dealership let alone this one.
Christopher Aguilar - Mouseman47
Mr. Arguilar was a amazing sales men and very polite and professional . Christopher made the experience at Mac Heik pleasent and easy. I would return again.
Not good. - Nathan
So my problem is with the sales team and the service department. I purchased a 2019 Jeep Cherokee with the 2.4l engine. Terrible mistake. Came in looking for a wrangler and to trade in my truck that I completely regret trading in. I do understand that I have poor credit and not a ton to put down and they were able to get me into a vehicle. It is my fault for not realizing the terrible mistake I was making. The biggest issue I have at the moment is with how the sales staff conducted themselves and with the service department. I was simply another number and that was that. My vehicle has had nothing but problems and I currently only have 4,001 miles after 4 1/2 months. The motor completely stalled out at 400 miles with my one year old son in the back seat while I was stuck in the middle of a busy turn in. Contacted my salesman immediately after it happened and was told to call service and have a nice day (I do understand that he could not do anything about it, however he presented himself as a friend throughout the process of the sale). So I felt as if I was not takin serious and decided to wait to see if it happened again (maybe just a freak accident because no codes were thrown). Fast forward to 990 miles it happened again at which point I did some research and learned that other people were having this problem as well. I decided to have it towed in (mileage was 1030) after all day of not having any answers as well as not being provided a loaner (not that I didn't just purchase a vehicle from them) I was finally texted that nothing was wrong. I provided video evidence and was still told the same thing. I was told don't worry that it is just the auto stop feature and that was it and that her service manager and tech test drove the vehicle multiple times to confirm. I went to pick up the vehicle, got in, and the odometer still read 1030. Big surprise that they completely did nothing. I worked and occasionally still do on cars and on the newer ones as well. What happened with me had nothing to do with the auto start stop. hopefully that can paint a small picture of the frustration. The vehicle did stall out again only this time with my wife in the vehicle while she was getting onto the interstate. Now FCA did come out with a recall stating that it had to do with their transmission not shifting properly (forgot to mention that I complained about it never shifting right and was told it was fine). The best part about is; the car still drives like crap and every once in a while it will lug out before leaving a stop sign or light. So in the end I do not like my car at all. This is not the reason for my negative review. My problem with this store is the salesman, sales manager, and service department. They have no integrity; they only see a dollar sign.
Horrible service. - Upset customer
We purchased a used vehicle. To begin with, when we purchased the vehicle they swore they were not going to run our credit because we had a pre approval through a authorized bank (the manager even wrote it on the purchase paperwork "will not run credit) and low and behold the next day we get an alert that our credit had infact been ran. That was the 1st of many issues. The vehicle started making noise the day after we bought it. We took it back to the dealership they said they would fix it, they kept the vehicle, we got it back and it was still making the same noise. We tried for 2 weeks to get ahold of someone and get someone to call us back. I was calling and texting every day. Finally a gentleman called me, who is very snarky. Telling me I could bring it in and they look at it but if it's not the original problem they're not going to do anything. So I asked him to clarified what work they had done, it is in fact the work that they were supposed to do and they won't fix it. The gentleman was extremely rude laughed and said everybody there knew about it. I only wish I had seen these reviews before we purchased from them, we never would have purchase the vehicle from them. The excuse was "you know it is a used car right". And "we put a $1000 into that card just to get it sold."
SERVICE IS A JOKE AT ANY JEEP DEALERSHIP - Jeep sucks
I purchased a new Jeep Grand Cherokee 31 Oct 2018. First i had the dealershio install a trailer hitch and it took then 2 visit to get it done. Now on Dec 19 i took my car in for repair, because when i hit a bump the dash will go blank no lights, Nav, radio nothing at all, hit another bump and every comes back on.
Now my back uo camera will work about 20 percent of the time when thr car gets hit.
I schedule the visit 9 days out. I wss told when i bring my car in for a repair i would get a loaner car to drive that was a big lie. Now they are telling me may by the end of Jan 2019 they can look at the jeep.
They should pay my loan payment since the car ia UNSAFE TO DRIVE AT NIGHT.
Covert Chrysler Dodge Jeep Ram