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This review is an update in regards to one I made three... - rhedlund.dcr
This review is an update in regards to one I made three weeks ago. I would like to thank the Covert team for taking the time to respond in a timely manner and resolving my concerns and issue. Thanks again to all the team.
Top Reviewed Specialists At This Dealership
Internet Sales Manager
SERVICES DEPARTMENT NEEDS TO LEARN DO CORRECT DIAGNOSTICS!!! - JonJ
***My Buick came back to me in worse condition than it came in, and the technicians was never able to find out how to fix my parking brake service light or anything at all!!!! How is this a BUICK dealership that doesn't know how to fix a BUICK CORRECTLY??? ITS A SHAME THIS BUSINESS REPRESENTS BUICK AT ALL! Yes I got a refund, because nobody was able to fix anything!!!!
***A correct diagnostics to fully fix the customers vehicle from the beginning would of been ideal! Having the technicians "play a guessing game for services" with customers vehicles and finances is wrong and unacceptable! Also having the wrong parts or saying it General Motors sending faulty parts is something you'll as a business reach out to GM about. Its bad for business and most customers only see that your services department are not organized and you'll not doing a good job with diagnostics completely.
***My BUICK VERANO seems like services and technicians just "dissected it and returned it to me with no respect or integrity" for your customer. I DON'T EVEN KNOW WHAT I AM DRIVING, its not the same vehicle I brought in, and I used credit card and waiting on my refund so I can possible find a legit place to get the correct diagnostics and my Buick fixed properly! How am I supposed to trust driving this car now, with my family and travel with the military? My credit card refund has not returned yet and hopefully it comes back to my bank asap, because I need to fix my Buick Verano.
Mike Smith was the only one helpful this week assisting the refund process and updates with my BUICK VERANO. I appreciate the assistance from a Fixed Operation Director, but why doesn't your service advisors and technicians work on a more professional manner??
You'll really lost a customers trust and me being military and from Texas (San Antonio) I was hoping for you'll to earn my business, because Soldiers always end up back in Fort Hood, TX and need quality automotive services. It's just not gonna be Patriot Buick/GMC for me anymore! I pray you fix your services department and business.
Jeff Schneider sold us our car and he was so professional... - Sperry0264
Jeff Schneider sold us our car and he was so professional and so kind. Very helpful and a pleasure to work with. Thanks
Not a good placenothing but lies . empty promises. pull... - jb
Not a good place
nothing but lies . empty promises. pull my credit many many times. I did not get vehicle from there . They lied about deal till the end.
Hector, lane and other Managers
I live in Iowa and saw a truck on Chuck Nash's San Marcos... - cwbcdad
I live in Iowa and saw a truck on Chuck Nash's San Marcos website that caught my eye. They had several pictures on their website but no closeups (other than the interior). I talked to the salesperson and told them that I would be flying down to pick it up and driving 20+ hours home and asked if there were any mechanical issues or dents/dings that I should know about and they assured me it was in great shape other than a little repair on a seat. So I flew down to pick it up. They did have someone pick me up at the airport, which was nice. When I got to the dealership they showed me the truck and it appeared to be in good shape except for a black wet and sticky spot (the truck was black too) about 1/4 inch by 3 inches on the side of the back quarter panel. When I pointed it out to the salesperson they said they had a big storm blow through and it was just tree sap. I thought about having them wash it again but I wanted to get on the road and knew I would be washing it after I got home as it would be dirty from the drive -- BIG MISTAKE taking him at his word. it was very busy and their finance guy was backed up so I gave them a $45,000+ check and signed some papers and hit the road and they said they would mail me my paperwork. I got home the next day and washed the truck and the glob washed off to expose a big scratch in the back quarter panel that was into the gel coat. They had put touch-up paint on it before I got there and it hadn't dried yet. I sent a picture to my salesman (who told me it was tree sap the day before) and he said that he would talk to the used car sales manager. He then called me back and said that they discounted the price to account for that. I asked him why they tried to cover it up instead of pointing it out and explaining it to me. He said they subcontract their prep work and they must have done it (but it was still wet paint when i picked it up????). So I spent $45,000+ on a vehicle and another $945 to have the scratch repaired and quarter panel repainted. And they said there is nothing they would do to offset the cost. I AM NOT A SATISFIED CUSTOMER! I would caution anybody who is buying a vehicle from Chuck Nash Auto Group if you are from out of state. Have them send you closeup pictures of the exterior of the vehicle before you make plans to travel down and buy one from them. I learned a $945 lesson.
not doing repairs under warranty, failing to make unsat... - camp76522
not doing repairs under warranty, failing to make unsat repairs right, had to fight for a year just to get a seatbelt repd. that was bad at the time of purch. they replaced trans, refuse to fix problems that started after !!! avoid this seller and go to an honest dealer who wont rip you off, purchased 6 cars from them, they are crooks !!!