Rampant haggling; Non-transparent vehicle information;... - DealerAuditor
Rampant haggling; Non-transparent vehicle information; Harrassing management behavior...
New car purchase on Jan. 2021
1. ANCJA will apply unnecessary charges for windows tinting and anti-theft protection to your purchase. Have them remove these upcharge. My new Chrysler already comes with factory installed window tints and anti-theft system.
Yet, they still try to dance around the charges using evasive/technical wannabe verbiage to keep those costs on my purchase contract. Confidence loss.
2. Avoided to provide the VIN# and mileage on a new purchase until 1-day before taking delivery. It turns out the vehicle is ~300miles away, in which, they have to drive to ANCJA. Neither the sales associate nor management were forthcoming with this information throughout the week long purchase process and buyer actively inquiring about it... Confidence loss.
3. After taking delivery, an online survey was emailed to the buyers, in which, I think it ties to the associates' performance bonus structure. I completed the candid survey, then I received a phone call from a manager at the AutoNation Chrylser Jeep in Littleton soliciting feedback about the survey results (Clearly, it wasn't an anonymous survey). The first 30 seconds of the phone call went fine as I try to explain my experience with them from the beginning of the process. Thereafter, the conversation morphed into a argumentative defense from the manager, where he yelled into his conference telephone microphone about things like: "We did you a favor..."; "We got you the car"; "I've never seen a rating this low" and so on.
I could hear a number of individuals laughing in the background on my end as he yelled into my telephone speakers. Overall, the conversation ended with him hanging up on our 2 minutes call without a constructive or meaningful dialogue. "Failed" rating.
My collective experience based on the instances above begs the questions:
a. If the manager can harass a customer like a maniac, how do they treat their employees or others who may have less purchasing power?
b. Should I be concern about bringing my car in for maintenance, in fear of, retaliation?
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