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Excellent service! The car buying process was smooth... - len_truj
Excellent service! The car buying process was smooth with little problems. The salesman Matt was great, honest and responsive. I definitely recommend this dealership for used or new cars!
Top Reviewed Specialists At This Dealership
So I shopped around before I messaged Phil Long Ford and... - Dillonberg92
So I shopped around before I messaged Phil Long Ford and was connected with Jim Albrecht. He was very transparent with me and gave me the lowest price by far from what anyone was offering WITHOUT even knowing what I was being offered from the other dealerships. He handled everything via phone and email so when it came time to come in, all of the formalities were handled up front and we were in and out within 2 hours, which Included our test drive and finance paperwork. No BS, no guilt/finagling or harassment. This is how car buying experiences should be, and I normally am super skeptical of salesmen, but Jim certainly was an exception. Thanks Jim .
Sales & Leasing Consultant
I would like to have Martin Richardson recognized for his... - avlinojr
I would like to have Martin Richardson recognized for his superior customer service, I purchased a 2018 Escape, Martin is my service manager, he recognizes me and addresses me by name. he has gone above and beyond to make sure my vehicle service is done when promised and always keeps me informed of my vehicle needs, if it needs to be kept longer and status of. I am sure I am not the only customer that he treats this way. Martin makes sure I and my vehicle are taken care of. I do not know who will read this but Martin needs to be recognized.
Abalino Velasquez Jr
Special Finance Salesman
McKean was amazing to work with - seriously some of the... - Ian M
McKean was amazing to work with - seriously some of the best customer service I’ve ever seen! He definitely went the extra mile, and I would work with him again in an instant. I couldn’t suggest him more as your salesperson at Groove!
Internet Sales Director
I’m so impressed with John’s customer service and all the... - Cozy
I’m so impressed with John’s customer service and all the hard work he puts in really shows and is so appreciated. You can tell he has a high level of care for the customers and the dealership. He deserves 10 stars, we got lucky to have come across such a great man who is so reliable and easy to work with it’s just a blessing. Truly appreciate all his help and his above and beyond service. People like him really make a business stand out and the reviews do show. Highly recommend Castle
Rock Ford !
Monica helped with my purchase of the 2019 Ford Eco... - Marie123
Monica helped with my purchase of the 2019 Ford Eco Sport. I’m very pleased and happy with how it all went.Thank you Monica!
They wrecked my car and now are refusing to fix all of... - DanielH
They wrecked my car and now are refusing to fix all of the issues. They agreed to most of the repairs but are now refusing to fix everything. Mark the owner should not be able to hold the Ford name in his title. See you in court!
Waste of time - Truck lover
I had an appointment to test drive a vehicle-the salesperson wasn’t available and kept me waiting. I finally got to drive the vehicle, and the gas tank was empty and then he gave me a hard time about how long I had it out. When I got back, he kept leaving me to deal with other customers, and finally I got fed up and started to walk out (also because he low balled me on my trade in). That got his attention, and he upped the offer for my trade in, but I still left. I sent my husband back the next day because I had to leave town, and he tied up my husband for over 4 hours while he again dealt with multiple customers. Then, he wouldn’t accept my approved loan, and wanted my husband to reapply for a loan. Horrible experience.
When we went into buy a truck we dealt with Brandon G .... - jenkunkel02
When we went into buy a truck we dealt with Brandon G . He was very nice and work hard for us he help us out in every way. Thank you.
Phil Long Ford of Denver
General Sales Manager
Larry H. Miller Ford Lakewood