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Multiple car purchases - dr.warkentin
The level of attention to detail and professionalism at this dealer is unsurpassed. I could have purchased many of my cars elsewhere but continue to go back to Penske Rolls Royce, Bentley, Lamborghini and Aston Martin because of the people. You don't simply feel like a number but part of a bigger family. Jeff Decious and Beli Merdovic are the number one reason why I keep going back. I have new Lambo coming in at the end of summer that they went to the ends of the Earth literally at helping me spec and get. If you want the best customer service in the US when it comes to high end vehicles. This is your place. Thank you all at Penske. Dr. David Warkentin
Stopped in to look at purchasing a newer used BMW from... - thinair69
Stopped in to look at purchasing a newer used BMW from Beemer Haus. Salesman was very polite (Jay) spoke in detail about my trade in. Went back to my office and looked up several other vehicles this dealer had. Sent Jay a few cars I was very interested in. Explained to Jay exactly every detail about my vehicle, with pics, VIN, payoff, everything. He stated he ran this by his manager and in the end we were only off by $1400. He told me via texts and e-mail that he had spoken to his manager yet again and felt that if my vehicle was everything I had stated that the would step up a little to make this deal work. I asked Jay several times not to waste my time. If we could not make a deal, no biggie. I explained in lived about an hour away and did not want to take up my Saturday if we were not right there. Jay explained a few times via text that we should be all set. I drove to the dealer on Saturday 4/10/2021. When I arrived they viewed my truck and it was absolutely perfect as I had explained. The manager began to explain how he was not even close to amount Jay had stated he was at. In the end Jay totally lied to me several times just to get me back in the door, he did this knowing full well this was a fully fabricated lie. I am not sure what he was thinking and why he would blatantly lie about this. In fact the manager stated he actually never came up from his first offer which meant we were never even $1400 off a deal. We were still a couple grand. Anyway, in the end, I stood up and the entire dealership knew that Jay had seriously messed up by lying to me. I would never recommend or go back to this dealership again. They are definitely not honest. Makes you wonder what else they lie about just to get customers. In the end, I was able to find another BMW at Lexus in Chandler. Ended up with a newer BMW for less money and they gave me more than I had asked for the truck to make the deal. 10 times better experience. STAY AWAY from BEEMER HAUS