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A positive review - bhinphx
I had very pleasant experience. My salesman was nice and knowledgeable but most important he wasn't pushy. I was able to leave the dealership twice (to ponder my purchase decision) without being pressured to stay. When I finally made my decision to buy the negotiations were very professional. The dealer's offer on my trade-in was exactly what I felt the price ought to be. The finance manager was especially good; he got me an incredible rate on my loan.
I don't mean this as a backhanded compliment but this experience was as good as my buying experience at other highend luxury car dealers. I had a very bad experience at another dealer when the Genesis was badged as a Hyundai. Genesis is making real progress as a stand alone brand.
First of all, the title of the car dealership is... - BikerinPeoria
First of all, the title of the car dealership is misleading. This is not a dedicate Genesis dealership but rather a Hyundai/Genesis shop. From my experience, you do not get any preferential treatment as a premium car owner which I find surprising. Prior to buying a G80 in 2018, I was an Infiniti loyal customer and the level of customer service at the Infiniti of Peoria was outstanding. This is not the case with Larry Miller Genesis of Peoria. I am not trying to sound snooty but you purchase a premium brand vehicle for a number of reasons, one of which is the expectation of high customer service. Unfortunately, this is not the case here.
I recently took my car in for service for a few minor issues. I found myself arguing with the 'service advisor' about the issues with the car and was told the problem did not exist. Very annoying and more to the point, unprofessional.
We still love the G80 and recommend the car to anyone who asks for our opinion. However, based on the slipshod level of customer service at Larry Miller Genesis of Peoria we would not recommend buying a car here.