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Such a great experience! He made this process so easy and... - Isabel Lazaro
Such a great experience! He made this process so easy and efficient! Definitely 10/10! In love with my new car can’t wait to buy again!
Top Reviewed Specialists At This Dealership
6234181861 Sales and Finance Manager
Sales & Finance Manager
619-864-4511 Sales Finance Manager
The total experience was great. Adam the sales person was... - TOMGTFJR
The total experience was great. Adam the sales person was friendly and no pressure sales. He was very knowledgeable of the vehicles and showed us lots of options to choose from until we made our final decisions. Overall good experience with the whole process.
Tim handled business. My internet requested car was up... - Matthew
Tim handled business. My internet requested car was up front and ready to go when I arrived. Less than 2 hours from first meet to driving away in my new car. I got an awesome deal on my Camry. I would 100% buy from Tim Carrasco again!
Internet Sales Manager
Great customer service, Ray Lopez took care of us like... - mittn768
Great customer service, Ray Lopez took care of us like family and got us a great deal on a new car! Very satisfied with my experience here !
Internet Sales Consultant
First off, compliments to the guy who showed us the... - Chrissy0480
First off, compliments to the guy who showed us the vehicle, Andreas. Very professional and kind. BUT as soon as he asked us to sit with Ian to discuss numbers the whole experience took a nose dive. We have never felt so disrespected as a consumer! We were laughed at for asking that the mandatory tint and paint fees be waived (gotta ask!), consistently talked over like we were not even speaking, and talked to in a very aggressive tone. The sales manager was slamming pens and shooting “intimidating” glares our way. It is a shame because we went in with a pre approval from Capital one financing and we were ready to buy the car that checked all of the boxes. Instead, we left feeling very drained and worn out by the way we were treated. I am thankful we did not let our love for this particular car gloss over our feelings on how we were treated and we were able to walk away with our dignity intact. I did call my family and told them about my experience and they have all vowed to avoid this dealership based on what they were told. Ian S. and Ryan M. seem to think they are superior beings (although, I found myself having to explain things several different ways before they understood what was actually being said) and should really be trained on how to interact with people.
Don't buy here!!! And if you do please take my warning... - Ls3ppv60
Don't buy here!!! And if you do please take my warning and don't buy all the extra crap they try to sell you after they sold the car to you..
This happened to me twice now BOTH TIMES AT DEALERSHIPS BELONGING TO PENSKE. just thought I'd mention that cuz I think it's interesting how it's consistent.
so I was sold these interior exterior packages that are supposed to add protection. And long story short I think it's really convenient for the dealership how at both dealerships including Toyota of Surprise here, I paid for the package and the service department never got the work order. Upon calling I was told this and asked to bring in the letter that says that the dealership owes me this item in question.
DAMN CRAP that at both dealerships the finance department fails to give the service department the work order yet the finance department never failed to take my money. LAUGHING ALL THE WAY TO THE BANK. I HATE DEALERSHIPS MAN. Or they call them "STEALERSHIPS" for a reason. See how that works, stealing your money??
I work out of town on long jobs and kind of let some time pass ended up selling the car and never got the interior exterior package applied to it And was never able to get a refund either so I paid for it like I said. And the dealership rob me for that money and laughed all the way to the bank.
I made sure on the second vehicle that I purchased this year to have the service done but it was a joke at best and that's why I'm saying just skip their extra products that they're going to pile on "after " you already made the deal on the car. Look at my review for Tempe Honda. I would stay away from there too. Jokers
I know you got a lot of lights to keep on in those dealerships but y'all shouldn't be trying to steal people's money!!!
602-725-4349 Sales Manager