I had the worst and the most disrespected experience at... - Khalid alghamdi
I had the worst and the most disrespected experience at Las Vegas Hyundai Service, where I drove a long drive from IDAHO state to Vegas to enjoy the new year and have my oil change at Las Vegas Hyundai Service. I got at the service 10 min earlier, and the employees were not expecting my arrival for the appointment, so I had to give them my information to help me. After 30 min waits, the same employee came up and asked me if I still need to have the service done!!! ( that mean they kept me waiting for nothing ) Therefore, I asked why the services were delayed, and he said: “I thought you guys have left” ( How I leave without my car !? ); it was just a stupid answer. Then, I said, “the car has been there for 30 min. How did you come up with that assumption”. Then, he stood up and started raising his voice and getting close to me without even wearing a mask, so I asked him to wear a mask, but he just called me a xxxxx, and he refused to get my car serviced. After that, the manager came and had everything cooled down at that moment, and after my oil changed, they had me pay for the service after getting delayed on and insulted. The manager didn’t accommodate or give compensation.
Hyundai, please teach your employees the following,
!! The customer always right !!
!! After the customer getting insulted by any employee, at least give compensation to satisfy the customer !!
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