I Dropped off my car for a recall. Complimentary car wash... - Tom
I Dropped off my car for a recall. Complimentary car wash and inspection was added on that I did not ask for. I askedsince you are doing a complimentary inspection could you pay special attention to the steering wheel because it clunks. Service writer said they know about a coupler that goes bad in the column. When I picked up car I was charged an hour to confirm that the coupler was bad, when it was supposed to be a complimentary inspection. A whole hour just to confirm a clunk when turning the wheel, $159. I was not told their would be a extra charge for this. It turns out the clunk is another major recall, the mdps coupler that is a well known problem. The car was not disassembled to inspect the coupler. Seems a little ridiculous to charge a whole hour when no labor was involved. Then I was told the spark plugs are fouled. The car starts and runs great gets 32 mpg and the spark plugs are fouled? The picture in the paper work I was given shows a spark plug with a normal whitish gray burn pattern, not a dark blackish wet plug like a fouled plug would have. I was also told and in the paperwork that the transmission oil is dirty / burnt smelling. When I checked the transmission oil myself it is a clear pinkish red like any acceptable transmission oil would be for a car with only 77,000 miles on it and it hardly has any smell to it at all, just the normal ATF smell. Obviously your service department in Carson City is trying to sell a lot of unneeded services to the unsuspecting public. Overall I am very dissatisfied at the service received. I paid the bill because I was in shock at being charged $160 for the added on ?complimentary? services and did not know what to do at the time. I am extremely dissatisfied at having been inconvenienced at having to bring the car in for one recall already because the car wasn?t designed very well, and then on top of that I was charged for an item that was to be noted on the complimentary inspection. I believe this is very dishonest. If they reply they only want to talk on the phone. They do not want anything in writing to you, obviously trying to hide the dishonesty that they operate under. They want to force you to have a telephone conversation to correct any problems but can’t have it in writing like an email. Do not trust this place at all.
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