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I had a great experience at New Century BMW and... - Saljmiranda79
I had a great experience at New Century BMW and especially with Elvis Blohm. Everyone there was very courteous and made you fell like family. Elvis went above and beyond to help us find the cars (2) of my wife and my dreams! Thank you so much for the amazing experience!!
Top Reviewed Specialists At This Dealership
Internet sales Manager
Justin Ko is really easy to work with and takes care of... - Angie
Justin Ko is really easy to work with and takes care of all my needs every time I come in even on a short notice.
Brian has helped me multiple times with service needs for... - Susu
Brian has helped me multiple times with service needs for my 2018 230i.
He is the best. Always went beyond the call of duty.
Internet Client Advisor
I had an outstanding experience with Service Advisor,... - christine
I had an outstanding experience with Service Advisor, Anthony Moore from Long Beach BMW. He explained the details of my car's service needs to me and made the process quick and easy.
EXCEPTIONAL 5-STARIt is pleasure doing business here at... - Mehran
It is pleasure doing business here at Nick Alexander BMW. They always deliver exceptional service with their highly trained professionals. I have been working with John Won in the sales department for many years. He delivers amazing service. On a very short notice John find the car I was looking for with amazing terms and helped me transition from my existing lease to the new one in record time. I could not be happier.
Sonny is amazing! Always so helpful, friendly and takes... - Missy.beltran
Sonny is amazing! Always so helpful, friendly and takes care of you right away! So glad there are people like him who are honest and make you feel comfortable knowing you are getting the best service for your vehicle! Thank you Sonny! Def. pointing my friends your way!
Mr. Evan Olson of Sterling BMW was an excellent Sales... - Fuzzy
Mr. Evan Olson of Sterling BMW was an excellent Sales person in handling our transaction. After the sale he continued providing great customer service addressing our post questions!
Sonya is truly one of a kind. She made the experience so... - Isra.ziade
Sonya is truly one of a kind. She made the experience so enjoyable that we didn’t want to leave. We got approved the day before, and she got everything ready so that when we arrived, it was quick and smooth. I’ve never dealt with any car dealership in such an enjoyable fashion in my life. This woman deserves a raise and a half. I will never get a car from anyone but Sonya ever again.
Not to mention that Jonathon in financing is absolutely amazing.
Truly a wonderful experience.
My experience at this dealership and it’s staff with the... - Subzer0
My experience at this dealership and it’s staff with the exception of the gentleman who walked us through the signing was mediocre at best. I have been in and around cars and dealerships for most of my life having friends and family working in this industry. I know how it works and what can and can’t be done. I had two things that bothered me. First was the pushy nature of the sales department. We had to drive over two hours to get to the location. And it was very challenging to do so during the week. The willingness to help us out and wait a couple days for the weekend was like pulling teeth. Second thing was that they tried to sneak in financing through BMW not BOA like we had discussed on multiple occasions. That seemed pretty low to me. The best part of the experience was chatting with the gentleman when we were signing our paperwork.
Best BMW service - deal with Caesar Peleitz at SM BMW -... - sherrf
Best BMW service - deal with Caesar Peleitz at SM BMW - my 2006 325ci rides like a cream puff. My BMW should last another 10 years.
Excellent Service Appointment! - BMWFan
Received excellent service from Alen Y. in the service department. Alen is always friendly, knowledgeable, and always ensures the my wait time is minimal. He is excellent at communicating status updates as well as what to expect at each appointmemt. It's refreshing working with individuals who care about their customers!
Above and beyond - mrhollio
Shout-out to Collin and Eli....
Tried to locate a new 2021 JCW MINI Cooper by calling different dealers but with Covid-19, the southern California area was bone dry. Finally contacted Nick Alexander Imports. I was told they didn't have one but the Internet Sales Manger, Collin, said "...hold on, let me check something...". He texted me right back that he had been able to locate three at the port. Not only was he willing to go the extra mile and get it for me but he also worked out what I consider to be good deal too. Had to bring the car in for a minor software issue and found that the Service Manager, Eli, was as helpful, supportive and accommodating as the sales manager. Everyone at the dealership and everything they have done there has made for a very positive experience. This will my third MINI (previous 2002 and 2010). I have dealt with other dealerships in southern California but I have to say the staff at Nick Alexander has been the best - top notch! Thanks guys!
Unfortunately I had a bad experience of customer service... - Jvcastro777
Unfortunately I had a bad experience of customer service from Jason on service department. I had an appointment with my mini for oil change so I dropped off my vehicle on Monday (02-01-2021) I went inside to get assistance on some point. I approached the front desk of the service department. It was a gentlemen behind the desk his name is JASON. He didn’t make me feel as customer on his facility because I told him that I got a different quote for my oil change therefore he made bad gesture with his face that I felt uncomfortable. Then I find out that my vehicle is missing a hook tow cover on the back of my bumper. I tried to get assistance from the agent JASON but he wasn’t willing to help on my concern. Also, he refused to give his manager name I don’t know WHY. Hopefully, my experience at this dealership help to improve their customers service.
The service at this dealer is awesome. Marc Mario and... - Laura B
The service at this dealer is awesome. Marc Mario and Katrina took very good care of me. I will definitely recommend this dealer to all me friends and family
When I purchased my 2021 X3 on 04/07/2021 they offered a... - Genewarrenhealthcare
When I purchased my 2021 X3 on 04/07/2021 they offered a home delivery service 🥰 it was an epic experience . Very happy customer indeed
I would give this place a zero. Went shopping for a new... - dopaminergic_k
I would give this place a zero. Went shopping for a new X3 Sunday, 03/14 Got the quote from the salesman Hany Salama at $49,500. We went back the next morning to make the purchase. Believe it or not, THEY FLIP-FLOPPED ON THE PRICE THEY HAD GIVEN US THE DAY BEFORE! I then went back home and calmed down a bit. Since I really loved the car, I called and agreed to pay what they asked for at the dealership. THEY FLIP-FLOPPED AGAIN, NOW ASKING FOR THREE THOUSANDS MORE! To be fair, I may have came off as argumentative after they had changed the price(I skipped work and drove 25 miles for this!), but is this even legal??
New Century BMW