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Everything went great, test drive went awesome, salesman... - O.osorio53
Everything went great, test drive went awesome, salesman was awesome. All paperwork was done online prior to visit. Cant wait for delivery of my new trail boss pick up truck!
Top Reviewed Specialists At This Dealership
Internet Sales Director
Everyone there was nice and able to help me. Brandon was... - Kennyss789
Everyone there was nice and able to help me. Brandon was super nice and I love my new Malibu. I recommend this dealership to other people
Overall extremely satisfied with the service I received.... - Mariabarrenos5
Overall extremely satisfied with the service I received. Jonathan Wu service adviser was super friendly and extremely helpful. Would definitely recommend. Will return for my next purchase.
Tricia Wohler was absolutely amazing! No haggling, works... - Jackassjoey2
Tricia Wohler was absolutely amazing! No haggling, works in volumes to sell more and fast! Honestly left there thinking this is how car dealships should actually work! No surprises and NO BS! I was so scared, as I don't like car dealerships. I left absolutely excited! Ask for Tricia and if she's busy don't worry, this whole team is outstanding!
Came in to see Sergio for paint chipping on my vehicle... - Be fair
Came in to see Sergio for paint chipping on my vehicle and his meeting was more important to leave me waiting for an hour for him to finish..terrible costumer service .
Customers are supposed to be #1! Not here with this guy .. I gave them my business for years and this is how I get treated ?
Then Brett another manager tries to tell me it’s a used car I’ve had it for 3 years ,what do you expect? Says normal wear and tear ?
These people are liars and will do and say anything to get you to buy a car , then when you need them they turn there backs on your because they know they are wrong
Do not bring your business here !! These people do not care about you !!They just want you hard earned money then soon as you drive off the lot they got to it’s a used car..
Don’t fall for it ..I promise you will do better else wheee .. Learn from my mistake
This dealership are a bunch of no good crooks
Steve in Finance was very informative and made things... - Damisch
Steve in Finance was very informative and made things very clear for us about stuff i never thought about before. Gus was a hard worker.
Unhappy Customer - unhappy customer
I made an appt. to have a recall services done on my chevy volt. I showed up on 6/29/19 at 810am. Appts & non-appts are taken at the same time. Why make an appt.? Long line for service dept. Car behind me asked if I could move up so he could get through the drieway to get to his job at the dodge dealership. I move my car sidways in the line but the back of my car is still in the line. The line starts to move and the car behind me zooms in and kicks me out of the line. I try to get back in and the 2nd car behind me refuses to let me in. Now no one will let me back in. I've been waiting 20 min in line. I leave my car and walk to the service dept. I speak w/ Jerry who tells me he will assist me as soon as he is done with his customer. He doesn't and proceeds to assist the next customer in line. I speak with Jerry again and he says he will help me. He speaks to the customer that kicked me out of the lane in Spanish. He then moves on to speak with the 2nd person who was behind me in the line. He states I am trying to cut in the line. What?? I have an 8am appt. I've now been waiting over 30 min. and Jerry does absolutely nothing to resolve this situation. He tells me to go to the end of the line. I was fuming. I waited an hour in line to get this recall service completed and I had an 8am appt. Why have appts? While waiting in line, I had to call the front office 3x to get an actual person. I left a msg for the service dept. manager since I was told that he wasn't in the office yet when I called. If it wasn't the last day for the service, I would have left and gone to a different chevy dealership. I made the appt. for a reason. It didn't matter if you had one, you were seen in order of the line. Jerry did absolutely nothing to resolve the issue. There should be better and more detailed customer service training provided to their employees so situaitons like these can be avoided and handled in a professional matter. My husband was late for work due to this chaos. I will NEVER return to this place. I will tell EVERYONE I know about the poor customer service that is provided at this dealership.
Took car 4 times for a clunk noise and other issues.... - jilly
Took car 4 times for a clunk noise and other issues. Still had same problem. Took car to Another dealer who found major engine problem. lifters and spring have to be replaced
What a joke! Got there around 4:25 for the service. I... - Jakeboon
What a joke! Got there around 4:25 for the service. I just need to order some accessories and installation. The guy name Christopher said the service closed already at 4:30pm and asked me to come back tomorrow..... The website says 5pm, I called to the dealer just to confirm, surely the receptionist also said 5pm. I am very upset!!
Nice way to lose a customer!! 👏🏻 Also emailed to the GM, I wonder how the management will react to this type of situation.
So on 1/26/20, I ended up leasing a 2020 Chevrolet... - iponce87
So on 1/26/20, I ended up leasing a 2020 Chevrolet Colorado ZR2 instead of going with my instinct of purchasing one instead. I traded my 2015 Chevrolet Silverado 1500 in great condition with aftermarket parts and got a decent price for my trade in with left me with extra money in equity to use as a down payment. This is where it went south for me.
I talked the sales rep down $38k for the truck and felt it was reasonable. Now, what I didn't catch is that the sales manager used my down payment to fool me as if I talked them down. In addition to that, I was coerced to lease the vehicle. Mind you, my Silverado was $38k with zero down and my payments were $480 a month for 72 months. I was thinking I was getting the similar deal. Nope, I was wrong. I was coerced to believe that the lease was the better option for me which would result in $22k paid over the life of the lease and if I want to buy the truck out right, I'd have to pay $29K! Instead of paying what the remainder should be of $19K. In the past, my wife and I had purchased two vehicles from this dealer with no issues in 2015 and 2016. Its probably because we dealt with honest people at the time. Now due to this experience, my next Chevrolet vehicles will NOT be purchased at this dealer ever again. So much for a loyal customer.
went in to get my car checked out since it was leaking... - luiibarra88
went in to get my car checked out since it was leaking and soon as i pulled up to there drive and opened my hood the service advisor (Ricardo) told me it would be $180 since i didn't have warranty due to having short tube headers and an intake (don't know how that voids warranty if its not causing any problems (Magnuson moss warranty act) i ended up leaving my car and once they said they "found" the problem they told me there is oil sitting underneath my supercharger which i obviously already knew thats why i took it in, i contacted Edelbrock and the manager from edelbrock spoke with my advisor and were suppose to keep in touch when they both agreed to do a smoke test, not once dis the manager from edelbrock hear from Ricardo the advisor they did the smoke test and said "we think its leaking from the front main sea" they also charged me $180 for a smoke test and didn't get straight to the problem literally only saying "we think" so i ended up paying $360 for some xxxxxxxx xxx service that didn't even find my problem but still took $360 out of my pockets these guys think your dumb don't let these guys make a fool out of you. definitely would not recommend this dealership to anyone at all. xxxx is xxxxing ridiculous. i will be back to argue my money back with the Magnuson moss warranty act you can have aftermarket parts and still have warranty, if your mods are causing your car problems then your warranty is voided but THEY HAVE TO PROVE THAT THE AFTERMARKET PARTS ARE CAUSING THE PROBLEM WHICH THEY COULDN'T DO.
So you’re thinking about buying a car from DeLillo... - Matt Simpson
So you’re thinking about buying a car from DeLillo Chevrolet? Here’s my advice...pump the brakes and fasten your seatbelts. You will not believe how my wife and I were treated by this dealership. From the
salesman all the way to the general manager. I will cite dates and times and include photo’s of text messages sent from the salesman to my wife. A little background on us. We are Huntington Beach residents. We have raised 7 adult children that are now between
the ages of 23-31. We are both High School teachers and I was the Men’s & Women’s Head Track Coach at Golden West College for 29 years. We are well established in this community and between both of us we have a few thousand former athletes and students. I
am 60 years old and have bought plenty of cars (new and used) from a variety of dealerships. So my wife wants a convertible Camaro and she finds one at DeLillo Chevrolet right here on Beach Blvd in Huntington Beach, about a mile and a half from our home. We
visit the dealership on Tuesday 3/30 in the afternoon. We look at this silver 2019 convertible Camaro. The sticker was like 22,995. We like the car. I notice these scrapes on the passenger door and point them out to the salesman, Justin Bond. He asks me, “If
I get these fixed, would you be interested in the car?”. I respond, “get this fixed and I will buy the car”. He goes to to get this cleared with his manager. He comes back out and says, “the car will be fixed by Friday. Can we make an appointment for you on
Saturday?”. We agree and make an appointment for 9:00am Saturday (4/3). He calls us on Friday (4/2) and tells us they discovered a problem with the convertible top and since it is still under warranty, they are going to get it repaired but the car won’t be
ready until Monday (4/5) because they are getting it repaired “off site”. So on Monday (4/5) at 12- noon, my wife gets a text from another salesman named John Buhs at 12 noon. He states, Justin is out of the office and they are waiting for the car to arrive
at the dealership. My wife asks when we can come over. He says, “I’ll keep you updated”. He then says the car will be ready tomorrow (4/6), I hope that works for you. Then today, (4/6) John sends a text at 2:26pm saying the Camaro will be here at 4:30pm. My
wife arrives at 5:00pm and is told the car is currently being sold to somebody else. My wife calls me, I head over to the dealership to talk to the general manager, Tom Gardner. He really has no interest in the story I just told and basically tells me, “That’s
how we do business”. So at this point, it’s no longer about the car but more about how we were strung along by the entire sales staff at DeLillo Chevrolet and how they completely led us on, wasted our time, and deceived us through the entire process. I highly
recommend you DO NOT do business with this dealership. I will be sharing this review on every platform related to purchasing automobiles. I am also reporting them to GM consumer complaints and I will be sharing this story with Mary Barra (CEO of General Motors)
and the local BBB. Buyer beware! Stay clear of DeLillio Chevrolet in Huntington Beach. Please view my photo’s to see the text conversations between my wife and the two salesman Justin Bond and John Buhs.
1 - I leased a vehicle from them 3 years ago and they... - clvisions
1 - I leased a vehicle from them 3 years ago and they sold me excess wear and tear insurance. After returning the vehicle I got a bill for excess wear and tear!! Called them and was rudely told that I need to fend for myslef, and although i bought the insurance from them they will not do anything to help.
2 -- GM financial -- they are charging me a disposition fee and say that can only be waived if I bought another car and financed it through GM financial.
Word of advise -- go somewhere else!
Said my car didn't have magnetic ride suspension, even... - ym
Said my car didn't have magnetic ride suspension, even though it's standard equipment on a Grand Sport. They don't know the cars they're working on. They also returned my car 100x dirtier than I handed it. It was absolutely filthy. Don't bring your Corvette here!
Poor service quality. Over charged for my vehicle. They... - shaynna.g
Poor service quality. Over charged for my vehicle. They were not friendly customer service. Very cold. Rude workers. Ridiculous prices. I Will never visit here again
Would not suggest anybody buy a vehicle at this... - Cornfedted
Would not suggest anybody buy a vehicle at this dealership.they were not honest.. they added on to my contract things I didn’t want.. I didn’t pay close enough attention.. my fault.. please shop somewhere else
5 Stars to Richard Cabrerra! We've been servicing all our... - Radu G.
5 Stars to Richard Cabrerra! We've been servicing all our GM vehicles at Martin Chevrolet, even after moving 45 minutes away, years ago. Still worth the drive, to make sure everything gets done right and on time. Richard always provides excellent service and quick turnaround.
What I appreciate the most is the honesty and open communication from Richard Cabrerra. Richard is truly a trusted advisor when repairs can run in the thousands of dollars, based on my experience of many years.
Thank You, Richard!
Do not purchase anything even three degrees from Hooman... - ckb2020
Do not purchase anything even three degrees from Hooman Nissani. Nothing about any of his dealerships is ethical. They will up sell you on upgrades they will not include (until you threaten legal action) but will continue to charge you for. Hooman Nissani is an absolute crook who lies through his teeth and will cheat and steal with no second thought.
I took my Chevy express van to this dealership to adjust... - Serjik
I took my Chevy express van to this dealership to adjust doors as they weren’t closing properly and making rattling noise since day one . A week later after I went to pick up the car, beside the fact that problems weren’t resolved professionally, I saw a Large 7 inch dent on the driver side door and the door edge was bent as well , they refused to accept responsibly of the damage even though they had checked the car when I had dropped it off and it was stated on the work order there is no damages on the car except cracked windshield , they threatened me to call the police and if I don’t take the car they will start charging me storage fee , Tom “ service manager “ and mike “ service drive manager “ threatened , disrespected and insulted me and basically throw me out of the dealership . Obviously it was my first and last time going there , I tell this story to anyone I know , they should be ashamed of their behavior , I have also reported this to General Motors and opened a case
Stay awayStay away.Rude.High pressure.They try to... - Lost Custpmer
They try to make you think they are doing you favors. If things aren't going thier way thier attitude changes.
Parts department experience - Tahoe lover
i needed a little extra help with getting much needed advice and help getting parts needed for my 2007 Tahoe and dealt with the manager named Dennis Robb. This man made my experience very easy and productive and I will definitely return and recommend this dealer to all my friends
Thank you Jonathan & Stephanie!!! - JMaximusG
Just leased another Chevy. Was undecided between Volt LT OR Equinox LT. Thanks to Jonathan Ceron for being patient, professional and knowledgeable. Ended up going with a 2018 Equinox after Jonathan demonstrated both vehicles and the benefits of each. Jonathan Ceron and Stephanie Alvarez are highly recommended for competitive pricing and going out their way to keep ongoing communication.
Thanks a million!
Just not a good over all experience on the initial sale.... - happyweller
Just not a good over all experience on the initial sale. Then worse on service. Total rip off.
Stock on hand was minimal and had 4kmi on the one I was interested in. Salesman threw in floor mats that weren't for the truck I looked at.
Service department charged me $85.00 to tell me they couldn't fix the trouble on my truck.
With only 14,000 miles on my car, the battery went dead... - JaniceClark
With only 14,000 miles on my car, the battery went dead on a Saturday. At 1:45 I called the dealer to find out what to do. I was told by Carlos they didn't have my battery but I should call Monrovia. I called Monrovia and Eric told me to call Pasadena because they didn't have the battery either. No answer from Pas. Called Eric back and He told me to have AAA change battery due to "emergency situation - I'd be carless". Eric said O'Donnell would reimburse me for battery since it only had less than 15,000 miles. AAA changed battery, gave me battery printout and receipt. I went to O'Donnells and they got back to me 2 weeks later. Said they needed the battery. I called AAA and the battery was recycled. Why didn't Carlos or Eric tell me they would need the battery? AAA said all I needed was the printout and receipt.
I went in with my corvette that had been making weird... - corvetteman
I went in with my corvette that had been making weird engine noises for a while and because i was having a hard time getting the car into 1st gear. I had taken the car previously to other dealerships but they were not able to fix either problem. Luckily the technicians at Santa Monica Chevy were able to find and fix the problem on their first try and did so in only 4 days. Needless to say I was pleased with their service and their price as well.
Well oiled machine - Tom 123
Even though cosmetics are usually not
covered under a limited warranty, being that the car was bought only a 1 1/2 wks
ago Joe Puerto(service manager) ok’d
covering it(dashboard leather separated)
Joe Perez(service advisor was instrumental advising the service manager on my behalf. Then Bill Brown
tied the whole thing together by calling the upholstery shop, giving
them my car and set me up with a loaner