Tldr: Don’t go here. Lied about $500 dollar discount,... - joejunelee
Tldr: Don’t go here. Lied about $500 dollar discount, damaged our first car, then sold us a used one (without us knowing), and are now trying to pay us to fix our review with the discount money.
We arrived on a Monday night in December to purchase the car, completing the standard negotiation of prices, while going back and forth with the salesman. We had entered at around 6pm, and signing all the documents, we ended at 7pm. We agreed to buy a gray Hyundai Palisade. Below is a list of events deviating from this agreement:
- We waited for thirty minutes so that they could “deliver” the car. Eventually three hours would pass. At 10pm, they told us our car was here but could not be drive off the lot because Hyundai had some problems with the registration. We were asked to return later.
- The next day, they told us that there were further issues with the car without specifying exactly what happened. They said it would take another day, and then another over the phone until three days had passed, even AFTER we had paid.
- We wanted to know what was going on, but they constantly blamed Hyundai. On the third day, they offered two solutions: 1. Get a discount on another gray Hyundai Palisade car with a damaged bumper, or 2. Take a white Hyundai Palisades with a $500 discount on the deposit. We chose option 2.
- They essentially damaged our new car during the transportation process and were trying to still sell the repaired car back to us at a discount…
- Amid all of this negotiation the manager, Chris, would hang up in our conversation after speaking condescendingly to us.
- We also spoke with Hyundai’s customer service, and they told us that the dealer was wildly out of their service standards. The agent on the other end told us she’d be infuriated.
- After all of this, emotions aside, we had negotiated an acceptable deal and as a low-income family, we thought it was worth the trouble. We did not think it could get worse. It did.
They finally told us to come in four days later to re-sign the documents and purchase the white car. This was Friday, so four days total of waiting. Before we signed again, we specified exactly what we had agreed on: a $500 dollar discount on the deposit and a different color of the same model.
- After we finished signing the documents, our salesman acted as if he was completely unaware of where the $500 was supposed to come from. In a tense exchange with my mother, he asked, “Why are you so obsessed with such a little thing?” He agreed to honor the deal because we were ready to walk out without a car (we are never getting this check).
- They told us that our check would come in the mail, but the accounting department was closed so they had to send it the following Monday. We wanted a receipt/IOU to verify our interaction (included).
- The following Monday, they call us and say it will take two weeks because Hyundai must clear the check. We called Hyundai to verify and they told us that the check was not coming from them, also noting that it was strange that it would take two weeks.
- About a week later, I received a survey from Hyundai asking me to review the car. I posted something like what I am writing here.
- The following week, I am contacted by the dealership saying our check was ready, but only if I amended or removed my review. Essentially, they are only holding the check hostage after promising it to us.
- We contacted Hyundai to see if they could help us, but because it was a private dealership, they could not do anything. Hyundai also noted that the car we were sold was registered to another person – we were not the first owners of the car. Obviously, they did NOT tell us this.
It is probably easier for us to amend reviews because money is tight. But their constant lying, dishonesty, lack of communication, and unprofessional standards are so egregious to the consumer that I’d rather let future customers be aware, even if its at the risk of not getting my own money back.
Read More
Sign In
