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Terrible dealership. Returned a leased F-type convertible... - Skg-laguna
Terrible dealership. Returned a leased F-type convertible and purchased another vehicle. A month later got a letter from the leasing company that the returned vehicle had a tear in the soft top roof.it was perfect when we turned it in. We reached out to the dealership and they flat denied that it was caused by them. They would answer as to why they did not note it down as the tear was so obvious when the vehicle was returned. This was the 2nd car we purchased from them. Will NEVER do business with them. For that matter, I will never touch a Jaguar product again.
Good sales experience - Henry
My sales experience with Corbin Wilson couldn't have been better. I worked with him by email and telephone from afar and the communication was excellent. I bought a used Land Rover Sport with 16,000 miles, essentially sight unseen until the day I arrived, but he provided pictures of every part of the car and a personal description of it. He also provided detail of the preparation done by the dealership to qualify it for Certified Pre-Owned status. Everything was as he described - like new. We came to a price agreement and I took delivery. A year later I have loved driving the vehicle every mile and it has required no service.
Always great service. And excellent pricing I believe.... - Bgreene
Always great service. And excellent pricing I believe. The entire deal was done remotely. Car was dropped off sanitized and I never had to leave my home.
Prompt, courteous and professional. Chris was very... - Kim foltz
Prompt, courteous and professional. Chris was very helpful. I was able to get in on the same day and with climate control issues I was grateful for that. My car was returned clean.
LorraineRange Rover Pasadena Dec.11, 2020I found your... - USC Trojan
Range Rover Pasadena
I found your email address from a very nice message you sent me back in 2017 regarding the purchase of that Evoque by my dad’s estate for use to transport my then-90-year old father to his medical appointments at USC Keck Medical Center.
The faulty turbo was never replaced by your dealership. I have several emails since 2017 where your dealership accepts full responsibility and states it will replace it at NO CHARGE.
In fact, I specifically purchased an extended warranty that supposedly covered this Range Rover from bumper to bumper.
At the present time, your dealership whether intentionally or through mere poor customer service never has replaced this faulty turbo even when I had this car in your possession for other repairs.
I was always given “the run around” why the part wasn’t in, or you had no appointments, or I had to leave the car there for several weeks with NO rental car for my use while your dealership “checked” with Range Rover NA whether this turbo was covered.
How convenient. The fact remains your dealership never intended to replace this turbo, did it?
Now, I’m left with a car that in six weeks will not be able to be smogged and hence cannot be legally driven here in California.
I’m left with limited choices none of which will bode well for Land Rover Pasadena.
Right now, the dealership legally must replace it since it’s owned up to the fact that it was not working when I took possession of this vehicle.
In addition, failure to repair this vehicle violates the Federal Emissions Warranty/Design & Defect Warranty (8 years, 80,000 miles for emissions-related repairs).
All I want is for this turbo to be replaced. Again, I have emails from your service technicians admitting fault and stating it will be replaced at NO CHARGE.
As such, I’ve filed complaints with Congresswoman Judy Chu’s office since this is a federal law and her district includes Pasadena, in addition to my state assemblyman and state legislators offices covering Pasadena since this also violates California’s stringent emissions laws, and the California Bureau of Automotive Repairs.
Also, I am alerting the news media to this story since I am a disabled Californian and your dealership has taken full advantage of my generosity and my trusting nature.
You’ve also ripped off money from a United States Navy World War II veteran, e.g., my deceased pops and his trust.
I have tried in good faith to get this vehicle repaired, and each time your dealership has made excuse after excuse hoping I’d just go away.
Guess what. I haven’t gone away.
I look forward to your timely response, and Happy Holidays!
Zero Pressure - JustinL
Best experience I have had buying a car. Having moved from the UK at the start of the year I purchased my first car in the US around 6 months ago which was a high pressure sale. However this was totally the opposite, enjoyable and relaxing. This was mostly because Michael Goldstien was the most patient and understanding rep I have ever met, he helped me to get a lovely Range Rover Sport HSE even with my zero credit score due to the fact I have only just got a social security.
Thanks Michael and the team at South Bay!