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Very friendly salesman Brandon and head manager Nora.... - CCASTILLO320
Very friendly salesman Brandon and head manager Nora. They helped me a lot by getting me the car I want. Salesman followed up every day and head manager gave amazing deal! Very happy with my new IS f sports.
Top Reviewed Specialists At This Dealership
Sales & Recruiting
My mom and I had a fabulous experience! Tim is great. He... - fijian
My mom and I had a fabulous experience! Tim is great. He was very attentive, flexible, and patient with us. I’ll surely refer my friends/family to him.
Great service and friendly staff. Iman is the best. I... - bbbigeddieb
Great service and friendly staff. Iman is the best. I always recommend friends and family to the first lexus dealer in the usa.. Open on satudays
Very efficient, friendly and knowledgeable representative... - abc
Very efficient, friendly and knowledgeable representative who helped me with my 30K mile service. Was able to price match a quote from 2020. Got a rental car for 1/2 day so I don't have to wait.
This is my second purchase with Enrique. He is a... - Terri
This is my second purchase with Enrique. He is a thoughtful salesperson who listens to his customers and strives to make sure you are comfortable with your purchase. He doesn’t disappear the moment the ink dries; he actually follows up with you to make sure you are a satisfied customer!
Ted and Ben were amazing to work with! It took me 2 days... - Jonzer26
Ted and Ben were amazing to work with! It took me 2 days to decide on which car and model with the options I wanted to get. They were very patient with me and understood my needs! Thank you Guys!!!!
Francis went above and beyond what he needed to. He... - Eh_public
Francis went above and beyond what he needed to. He remembered who I was even though I visited only one time before. As part of my service the battery in the key fob is replaced but I already did it on my own. They gave me a battery when they didn’t have to.
You need to very carefully audit the deal sheet. I had... - NT2WRRY
You need to very carefully audit the deal sheet. I had two instances of "mistakes", on the financial line items, always in the dealers favor. As a third problem, when I bought the car out from under the lease, Lexus of Glendale used the Lexus Financial Services buyout quote from the previous month, likely resulting in my paying one month too much. But I discovered this after the deal closed and Lexus of Glendale won't even respond. Additionally, it took six months and several complaints to Lexus USA to get my registration which should have been done immediately. I was actually driving illegally with expired tags! At the time of purchasing the car, I asked for the paperwork to be provided for home study since I didn't want to sit in the dealership during the Covid period trying to get through the paperwork. They would not provide me with the documentation until I came in to close the deal. These people shouldn't be allowed to run a Dairy Queen much less a Lexus dealership. I recommend you bring your CPA with you, if not your lawyer, as well.
My nightmare of an experience with Lexus Service of... - Brad Boulay
My nightmare of an experience with Lexus Service of Westminster began due to an occasional knocking from my car interior that had been bugging me for a while. The saving grace of my experience was that I had the sense enough to not let them touch my car and am lucky that I am only out the $175 they charge for a “diagnosis”.
I was confident the sound was coming from the sunroof and figured it would be worth a try to get it diagnosed by a Lexus dealer as the vehicle is still under extended warranty. Unfortunately, because my issue was not a mechanical failure and just a noise it was not covered under my warranty.
Expecting to get in for a brief and to the point diagnosis after making an appointment I was informed the car would need to be kept overnight. At this point they assigned me a Toyota Rav4 with a crack in the windshield that they had on loan from Enterprise (which was noted on the preliminary inspection). I was disappointed to hear the man next to me was able to get a Lexus loaner while I was given the Rav4 but not the end of the world, just slightly off putting.
After leaving my car overnight for 2 days I received the first communication from the dealer that the diagnosis was completed and in the form of a text message found out that what I thought was a simple rattle fix would actually set me back $2,690 and would entail replacing the entire sunroof assembly. After pressing how that could possibly be the most practical solution the tech assured me that the cables in the assembly were the issue and the best way to fix the problem was to replace the entire assembly. They also made sure to let me know that my fog lights weren’t working and could be fixed for $200. Having some experience with automobiles I declined and returned for my car the day after.
Upon returning the loaner car, I was held up an excess of 15 minutes after paying the $175 diagnosis fee and needed to leave to get to work. The reason for the delay was because they were contemplating whether I was to be charged for the crack in the loaner car windshield which had already been noted on the preliminary walkthrough. After getting fed up of waiting I had to ask why I was being held up and was informed it was because of the crack and that they would talk to their manager and have my phone number and payment information in case they needed to charge me for the damage. At this point I also noticed that there was no real breakdown on their estimate and my invoice was simply the transcribed statement from myself describing that I believed the issue came from the sunroof, and this in their eyes was worth $175. I reached back out to the tech that I had originally met with and asked for more detail regarding the estimate and a more in-depth breakdown, when he informed me, he had actually made a mistake and the original estimate of $2690 was actually just for parts and didn’t include labor which would be roughly $1900 in addition to the $2690.
After leaving with a terrible taste in my mouth and a feeling that I had been taken advantage of I decided to check one of the other minor issues they had reported, being the fog lights not functioning which I hadn’t even noticed until that point. After a quick trip to AutoZone to try and replace the fog lights to see if that was the issue it took me about 15 minutes to realize that the issue was actually because the two fog lights were not plugged into the battery of the vehicle. These people had my car for 3 full days, charged me $175 and couldn’t tell me that was the issue?
At this point I called to speak to someone in customer service and had to call back twice before finally getting in contact with their customer service manager, Vicky. Vicky was completely unprepared for the call and was not aware of who I was. I explained my situation and she seemed very concerned that something could possibly be overlooked by their techs and asked that she investigate and call me back. Vicky called back minutes before the service department closes and had made a 180 degree turn in how she handled the situation and when I asked for my diagnosis fee to be refunded due to incompetence, she had nothing but condescending responses and was trying very hard to usher me off the phone call without any sort of resolve. She assured me that “they work on a lot of sunroofs and that the best way to fix the problem is usually to replace the entire fixture.”
This occurred in September and since then, I have done some research and was actually able to fix my initial “$4,690 problem” with a $57 rubber gasket that I installed myself and found that these gaskets are a very common problem and wear out regularly, especially in warm, sunny climates that SoCal experiences year-round.
I am disgusted with the overall incompetence of the techs at Lexus Service of Westminster as well as the pathetic excuse of customer service and total lack of acknowledging major mistakes and deliberate exploitation of loyal customers to the Lexus brand. I would urge anyone considering this establishment to go elsewhere as you’d be better off flushing your money down the toilet and doing the work yourself.
Danielle from Loaner Department has a Horrible attitude... - Maplesyrup692000
Danielle from Loaner Department has a Horrible attitude and unprofessional, I could not recommend coming to this location. A Coworker tried warning about This location employees but I wanted to see for myself! Unfortunately they were right, Glendale has a good service professionalism noticed throughout entire company.