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Janell was wonderful. We came in with a budget and she... - Fiona
Janell was wonderful. We came in with a budget and she found us the perfect car for under our max price. She was thorough in her explanation of the car features and the benefits over another model we had been considering. Thank you Janell, it was lovely working with you and your team!
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The service and detail provided was great! I appreciate... - Zeyry G.
The service and detail provided was great! I appreciate the attention to detail, their updates about my car throughout the service, and videos. Super friendly and professional service!
Recently brought my car in for CarPlay installation.... - MARGARETROMERO
Recently brought my car in for CarPlay installation. Service provided was great. From the intitial encounter with Steve, I knew I was in good hands. He explained the process, the estimated time for the install and followed up via text once the work was completed. Upon picking up the car, Steve provided a tutorial on navigating the software and answered my questions. Overall very positive experience.
I loved how friendly everyone was especially Chris Perez... - prz.mrcrz
I loved how friendly everyone was especially Chris Perez who was patient with me. Buying a new car was a big deal for me and he went through all the features and inclusively talked to me about the app. I like that he felt the importance to teach me about Mazda and why they are so great. I felt like I left more knowledgeable not just about my car but the company in itself. It wasn't about just another sale, it was more about a partnership which has greater value to me. Thank you Chris!!
When you go through dealer service, maybe it's expected... - IC
When you go through dealer service, maybe it's expected that you'll have to take out a bank loan and possibly leave your firstborn before you get your car back in working condition, but you at least hope to get something for your money in that significant mark-up. For whatever reason, whether it's the pandemic necessitating labor cuts or internal changes in the service department itself, the service here really seems to have gone downhill fast. It's not a great feeling to historically spend thousands of dollars at a service department, and thousands even in a single trip, and get absolute no-frills treatment at a premium labor cost of 2-3x times the market rate. No waiving of the ridiculous 3.99 credit fee on a significant repair, excessive wait time to get the car after the department said it was ready (there were plenty of spots they could have left it so I could leave right after processing), and no car wash to top it all off (maybe think about fixing the wash roller - this is a small touch that goes a long way). Will be avoiding in the future and suggest you do the same.
My car and me were well taken care of by the service... - Gilbert
My car and me were well taken care of by the service department . They gave me peace of mind the whole time and after the service of my car.
Great leasing experience at Mazda of Orange!!! Fernando... - nyc2vb
Great leasing experience at Mazda of Orange!!! Fernando had the 2 vehicles that I was interested in ready for me to view. Go see Fernando!!!
Wonderful service - Vargas12
Both of these employees and the rest of the staff were extremely patient with us and made sure that we took the car that we truly wanted. Very clean space that is welcoming and comfortable.
I would not shop here, they are very high pressure and... - SkysTheLimit
I would not shop here, they are very high pressure and try to convince you that they are on your side. They're not. Was charged full MSRP, other dealerships were offering $2k-$3k less than MSRP. They didn't include the promotions going on in their dealership, instead I was charged (so make sure to be aware of current promotions because they won't apply them)
Purchased a CX-30 here, at the end of my lease, if I decide to purchase the vehicle (which was my plan, they strongly convinced me that the only way we would get to my target monthly price was for me to lease), I think I would probably be paying a lot more than I would need to
Refused to Accept a Lease Return - jw211
I tried to return a lease of a CX-5 on a Saturday. They told me that they had no room and did not accept lease returns on weekends. He told me to come back the next Friday. I was told to call Chase Finance to get an inspection, but they weren't open on weekends. On Monday, I called Chase and they could not schedule a pre-inspection before I left town on vacation. I called the dealer back and spoke to Abraham. He told me that they had no room, may have to park the car on the street and would not accept a lease return without a pre-inspection per GM Nazir. He fist told me that Nazir was not there. Then he put me on hold to talk to Nazir. Then he told me to call back and ask for Nazir. He told me that they "refused" to take it back otherwise. I've never experience such poor customer service from a dealer. Avoid this dealership. My experience was exactly the same as all other lease return reviews. Never again.
The Hands Down Worst Business Experience I've Ever Had - erikschmitt
WARNING: Do NOT get a car here.
(Feb. 2015) I mistakenly leased a Mazda 3 here while still in a lease with Hyundai (for some reason I thought it ended the same week I went to Mazda). I freaked out, called Mazda and went in the next day.
When I got there I met with Coty – the manager who leased me the Mazda 3 the day before. He sat me down and had me wait for him for about 30 minutes. While waiting for him, I spoke with a salesperson there and told him what happened. He told me it should be a pretty easy fix.
When Coty returned I re-explained to him what happened, told him that it was totally my fault and apologized and that I wanted to get out of the lease. He told that that couldn’t be done because all of the paperwork had been sent in and processed. I said there must be something that could be done and that I would even take a lower model for a lower price, he said that this couldn’t be done either. I went back and forth with him for a while and he told me what he could do is cover one of the payments on my lease. This would involve me writing a check to Mazda for a bigger deposit on my current Mazda 3 for the amount of 2 payments on my Hyundai, and then Mazda in turn would send Hyundai a check for 3 payments.
I refused this offer initially because I thought Mazda wouldn’t actually follow through with it. I also thought it was weird that I could totally somehow still pay a bigger deposit on my car if all the paper work had already been sent in and processed.
I wasn’t satisfied with Coty’s answers and told him I also felt like I got a bad deal on the car and told him about the lease deal I saw on the website for the more expensive SUV. He said it’s because the Mazda 3s’ sell so he can’t give me a better deal but can somehow magically offer a car that costs $5000 more for the same price.
After getting frustrated with Coty’s answers, I told my story to the original saleswoman I spoke with before Coty came in to negotiate with me the day before. She was helpful and said we could go talk to the manager Vahe to see what could be done. On our way to Vahe bumped into Coty. Coty asked us what we were doing and she told him that we were going to speak to Vahe. He said that Vahe went home. She thanked him for letting us know and she brought me to go see someone else.
On our way to go see this other person, Coty caught up with us and told us to follow him. She asked him where we were going. He said ‘we’re going to see Vahe.’ Weird. Coty had just said Vahe went home. More red flags for Coty.
Turns out Coty just took me into Vahe’s office to CHEW ME OUT for not wanting the car. I again explained I made a huge mistake not checking the dates and that I really needed to get out of the lease. The car saleswoman tried to defend me but he snapped at her. She became quiet and left the room. Coty asked me how it was his fault that I leased two cars. I told him that I never once said that I was his fault, that I had just made a huge mistake and needed help. He told me that I would need to take the car home that night or that he would have a tow company tow the car to my house and send me the bill. He also said he did try to help me with a ‘generous’ offer of covering on of my lease payments and that I didn’t accept his offer so I ‘didn’t even want his help.’
I finally agreed to accept his offer because I can’t afford to pay for two car lease payments + a car tow bill.
I go into the leasing manager’s office to complete the deal where Mazda covers one of my Hyundai lease payments. I asked if I would need to write a new check for my deposit and the leasing manager said no, he already had the original check and showed me my original lease papers and original check for the deposit. They hadn’t been sent it and processed like Coty said they had. Another lie.
For this lease payment deal to happen, I had to sign a new paper saying my lease was changing and then I had to resign my lease papers. ANOTHER lie. I could have gotten the lower model or totally cancelled.
After all of this, a few weeks later I find out that Coty/Mazda has not sent in the check to cover my Hyundai payments. I ended up making another payment on my Hyundai.
I called the finance manager at Mazda to tell him that it hasn’t been paid. He told me he would call me back in 15 minutes. I called him back 2 hours later leave a message – nothing. I call again the next day and leave a message. Nothing. So on and so on. Called Coty, the manager of Sierra Mazda, Vahe, left a messages, didn’t hear back.
After a week of trying to get a hold of someone at Sierra Mazda I was transferred to Sierra Chevy by mistake. I told the finance manager there my story and she walked over to Sierra Mazda to have someone talk to me and find out what happened. After she spoke to Mazda, they finally called me and sent the check in. I seriously had to call CHEVY to get a hold of Mazda.
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