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Armen took care of us and did a fantastic job, even to... - ROBERTBROCK
Armen took care of us and did a fantastic job, even to the point of taking care of a noise we heard when we picked up the car- he got it right back to the service tech and he took care of it in 5 mins. Great customer service!
Top Reviewed Specialists At This Dealership
Best car dealership in a great location. Staff and crew... - PAULDUENAS28
Best car dealership in a great location. Staff and crew are kind, helpful and honest! Stress free no pressure for buying a new or used car. 🤙🏼
General Sales Manager
Sam "The Manager", Call me back! I should not have to... - Osegueraj
Sam "The Manager", Call me back! I should not have to keep calling you. Its now been a month. Lets fix this service light, cracked front wheel, missing exhaust tip, and worn out rear breaks on this $65K+ Panamera I bought from you guys. I thought you guys where a certified honest dealer ship? I will no longer try and reach out to you. Ill have you served and see you in court with a bill of all my expenses.
NO STARS. This thing that goes by the name of Andrew... - Dead man
NO STARS. This thing that goes by the name of Andrew Lluen is awful and terrible. He is the worst person I have ever encountered. I would never do business with him or anything he touches.
I don't know where to start. Trying to buy a car from... - krotunda
I don't know where to start. Trying to buy a car from them, out of state. We did all the heavy lifting, secured a loan even had someone local test drive it for us. The dealership has extremely bad customer service. Very rude and unresponsive. When it came time to get the deal done, James sent us forms specifically stating that the car was damaged prior to them getting it (carfax states no damage) and that the odometer is inaccurate and more statements of this nature. When I asked about the form, he said we need to sign the form or the deal is off. He would not tell me why these statements are even on the form. Just said it's their policy. Next, the interest rate showed 9+%.. We were approved from our bank for 1.9% .. Got some really strange reason for the paperwork showing 9%. Said once we pay them , we can work with our bank.. Honestly couldn't make sense of it. And it's a contract that we are required to sign.... James was very rude about the whole thing.
We, of course backed out. VERY SLEAZY DEALERSHIP
We live about 2 hours away, so before we left we called... - dbaseballs
We live about 2 hours away, so before we left we called ahead to see if it was still available. So, we got on the road, with traffic it took about 3 hours to get there, and when we do get there the car isn't even ready. In fact, it hasn't even been inspected, smogged, or even detailed. So they said they'd give me a call when it was ready. When they called me back I went back to check it out it still hadn't been detailed or smogged, and it still needed an alignment. I would never go back to this dealership, and I don't recommend it for anyone else.
WORST DEALER EXPERIENCE EVER! I could go on for... - Dan75
WORST DEALER EXPERIENCE EVER! I could go on for paragraphs about how awful the service here is, but I'll keep it short. 1) They got me there under false pretenses, saying they had the car I wanted only to get down there and find out it was on their 'other lot', which turned out to be Huntington Beach Mitsubishi. 2) Got down to the other lot only to find out the car I wanted (a white version) was the dealers racing model, which was $40k more than the standard price of the car. 3) Sales person LIED to me about features of the car by showing me a 2011 model and saying everything on it was included in the 2010 model. 4) Was at the dealer for 8 HOURS to purchase a car that the price was already agreed on via email. 5) Didn't even detail the car after the purchase. They gave it a shoddy wash and an apology of 'Sorry, I'm not a detailing guy.' 6) The whole day at the dealer they didn't offer me anything to drink. They said they didn't have any water and nobody there could even give me a dollar for their soda machine (nice customer appreciation, huh?). 7) The gas station where they gave me a fuel credit to ripped me off. I had a $40 gas voucher, they only gave me $20 of gas and called me a liar when I called them out on it. 8) Subsequent appointments with them (there was a scratch on the car at purchase they said they'd fix) were only met with delays and excuses. It took weeks to get done and only because I kept hassling them. 8) I continue to get emails from their unorganized sales manager (who I had been in correspondence with after purchasing the car) asking if I'm still in the market for a car.
I wish I would have seen the other bad reviews here before deciding to deal with LB Mitsubishi, as it would have saved me a lot of headaches. They've tainted the excitement of buying a new car and have likely turned me off from ever buying a Mitsubishi again. In short, do yourself a favor and drive a little further to go to a dealer that actually appreciates their customers. This dealership only wants your money and will do anything they can to get it.
Big time fake - rey1010
Big time fake